Portal Ai search Suggestions Issue

[Vikky_5429]

Hi, 

I am having a major issue with Portal Ai search after upgrading to tokyo , I cant narrow down the root cause.  once you search a specific catalog item, it displays the results in the suggested and once you clicked,  the catalog item is opening in catalog item opening in 

If the user clicks the "Suggested  catalog item its routing to below url: 

https://<instance>.service-now.com/sp?id=sc_cat_item&table=sc_cat_item&sys_id=<sys id>

At this point, it looks like we are either going to have to disable the Suggested results from showing up

Any tips or suggestions would be really appreciated!

[Archit Desai1]

Seems there is a known error for this issue -

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1213471

-Archit

[Pratiba Kuruvai]

Did you get any solution here?

[Vasavi1]

Hi

 Did you get any solutions for it?

Thanks

Vasavi

[Tiwarax81]

Hi,

I am facing similar issue. Did you get the solution ?

[Timothy Onyskin]

Try this:  https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1557015
It worked for me.