Recommended actions for Task Intelligence solutions

[Chaz_]

Hi,

When setting up Task Intelligence, as the final step I am asked to setup recommended actions. Does anyone know whether the Incident context and recommended actions should appear OOB pre-configured? I can't see any at when using the OOB setup.

Is there any guidance on setting this up or importing a pre-configured version?

Thanks.

[Lener Pacania1]

Hi Chaz, when you go to All > Config Recommended Actions> Incident Context > Active Incident Rule >Incident Field Values prediction is it set to true (see below)?

[Chaz_]

Hi Lener,

I just installed Task intelligence on a sandbox instance and I can't see any rules for incident configured, or a incident context. So, the above recommendations are not visible at all. I'm not sure what I'm missing.

[Lener Pacania1]

Hi Chaz, you've got the following plugins also installed? -lener

[Chaz_]

Yes those are both installed.