Recommended actions for Task Intelligence solutions

[Chaz_]

Hi,

When setting up Task Intelligence, as the final step I am asked to setup recommended actions. Does anyone know whether the Incident context and recommended actions should appear OOB pre-configured? I can't see any at when using the OOB setup.

Is there any guidance on setting this up or importing a pre-configured version?

Thanks.

[Chaz_ · Accepted solution]

Hi,

I figured out that the plugin ‘Service Operations Workspace ITSM Applications’ was missing and is required to setup recommended actions. Will continue and revert back if there are any issues.

Thanks.

[Lener Pacania1]

Good to hear Chaz, that makes sense.  Sorry I assumed you had all the plugins for Service Ops Workspace installed as that is where you access Task Intelligence.  Glad you figured it out! -lener

[Lynda1]

Thank you for posting this. I am testing Task Intelligence, having issues and the Service Operations workspace needed an update.