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Received emails are not getting translated using Dynamic Translation

Viswanatha Redd
Tera Contributor

‎11-23-2023 08:20 AM

The inbound emails received in different language are not getting translated though the Translate button is enabled. I have configured IBM watson Translator. Can someone guide me how to correct it ?
Also, we need to translate the Catalog Variables (Text type) also using DT. Is it possible ?

#DynamicTranslation #InboundEmailNotTranslated

 

ViswanathaRedd_0-1700756432115.png

 

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Alex Coope - SN
ServiceNow Employee
ServiceNow Employee

‎11-27-2023 12:36 AM

@Viswanatha Redd,

This might sound a little obvious, but have you ensured in your Dynamic Translation setting record, that you have Language Detection also set in your IBMWatson config?

 

Many thanks,
kind regards 

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Director of Globalization Deployment, Internationalization
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