How a user can create and update complete templates without being admin

[Martin Lalande2]

Hello.

I have the role of admin in ServiceNow and I use templates regularly to quickly create changes and incidents.

We have many requests from a managers groups that they can create and update their template.

By cons we can not give these manager role of admin.

I see that some roles give the possibility to create templates but the choice of fields is very limited.

My question is how a user can create and update complete templates without being admin.

Thank you.

[Michael Fry1]

Did you try giving them template_admin role? That should be all they need.

[Martin Lalande2]

Thanks for your response.

I don't see/have template_admin role.

Only:

template_editor
template_editor_global
template_editor_group
template_editor_manager

I tried with these templates but not works.

[haseena ayesha]

Hi Martil

OOTB template module is visible to anyone with role admin. However you can modify the application menu/module role as per your requirement

Please check below link:

https://community.servicenow.com/community?id=community_question&sys_id=98498325db5cdbc01dcaf3231f96196b

Thanks & Regards

Haseena

[Martin Lalande2]

Hi.

I crated a new group: TEMPLATE-MANAGER
I created a role: template_editor_manager
I created a new module: Templates Manager (Link on table sys_template)

template_admin role I see is empry, I mean all tabs are empty.

What I suppose to have on template_admin role ?

Thanks