Unable to Create Incident Using Scheduled Job
Hi, How can I create an incident weekly once using a scheduled job? I have tried, but I'm unable to create the incident from the scheduled job. please help me? Thanks
Forum Posts
Retire CI from Intune
Hello All,I have a SG- Intune integration running, I want to retire CI's that are present in ServiceNow but not in Intune, can I write a script logic for this to identify them and retire them ? Regards,Anmol #itom#discovery#intune
Pattern Operation Create relation/reference does not create relation
I need to create a relation from records in [cmdb_ci_appl_sap_ci] to records in [cmdb_ci_database]. Therefore I added an extension section to the pattern “SAP CI Application”. In there I gather all the needed information and use the Create relation/...
check definition update
I Got task that i need to compare service now OOB check and sendu check.I updated check definition and check instance in service now.Nut when i ran test check the vlaues i put are not reflecting
Cimprobe - Classify Session has timed out.
Hello, I am seeing Session has timed out warning in discovery log and the probe is Cimprobe. Can anyone suggest how to overcome this? Thanks, Uday.
Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Access is denied. (Exception from HRESULT: 0x80070005 (E_ACCESSDENIED))
We had orchestration to add the user to AD group after we upgraded instance to orlando, we are facing the below issue. Failed to access target system. Please check credentials and firewall settings on the target system to ensure accessibility: Acces...
VM Instance records are updated by discovery install Staus as "Retired" and Operational Status as 6
Hi Experts,We are on Utah version, and we are seeing that the VM instance records which are updated by discovery are showing install status for VM instances as "retired" and Operational status value as "6", which means in stock.After checking with th...
Automating Incident Creation Based on Certificate Expiry in ITOM Visibility
Hi, We've installed the Certificate Inventory and Management ITOM Visibility plugin and need to set up automatic incident creation 20 days before a certificate expires. How can I configure incident tickets to be created based on certificate expiry? A...
Resolved! How to create a button that close many incidents (checked incidents) at once
Hello,Please, How to create a button that close many incidents (checked incidents) at once (if I am an agent of the helpdesk) ? I followed this article but it didn't work : https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/pr...
Set CMDB fields updated by Discovery to read-only.
I have the following requirement for all cmdb_ci records, including child tables: all fields updated by Discovery should be set to read-only. We want this to avoid users editing fields that are updated by Discovery.Example: If the Disk Size of a Serv...
Which is the property in Event Management which defines time to create new alert from events
Hello all, Can anyone please let me know below queries:1. What is the system property that defines the time for creating a new alert?2. Also what's the default value set for that property in instance? Any quick is much appreciatedThanks in advance. B...
we can discover an application from VM
We had an requirement to discover an application. We tried discovering with server IP, But server is retired long backand those apps are running on the VM, So can we discover an application from VM?Any insights will be helpfulRegards,Aishwarya
ITOM patter discovery
I am trying to run a shell script in ITOM Custom pattern. Basically i am trying to connect to vault server using vault approle method to connect and retrieve the vault token and then will use the same token to retrieve the secret from the vault serve...
Service mapping - Priotisation Matrics to finalising the top 5 services
Hi All, I am currently working on an engagement to document the list of services, identify the top 5 services based on a prioritization calculation, and define a service architecture framework.Could you please help me with some considerations to get ...
Integration
I would like to integrate service now with SOTI for hand-held devices.
