Year on Year report on incident table
Hi All, I have a requirement to create a YOY report on incident table. Can anyone help me how can i create this report from the standard reporting or from some other way from Performance analytics.
Forum Posts
Discovering standalone ESX servers
Hello!!We are running discovery to populate our CMDB. We were able to discover ESX servers with vCenters. However the standalong ESX servers are not getting discovered. We have provided all credentials including root, but somehow the standalone ESX s...
Interactive Filter with same table but different target field.
Hello ServiceNow community,I have two reports with cmdb_rel_ci as the tables, which has different conditions.Now, I created an Interactive filter with the Target field as the Child of the cmdb_rel_ci.Interactive filter works perfectly for first repor...
ACC-V Data Collection and Metering in SAM Pro
Hi All,I have a few questions related to ACC-V in SAM Pro:What are the sources used by ACC-V to gather software information from computers? Does it include data from the registry, or are there other sources involved?Does ACC-V have any limitations wh...
Resolved! Ignore Alert Creation for CIs in Maintenance or Decommissioned
Hi, community!I would like to know if there is a native way in ServiceNow to prevent the creation of alerts for Configuration Items (CIs) that are under maintenance or decommissioned.If the only solution is to implement a Business Rule to abort the a...
Resolved! The link is too large on workspace
Hello all, I created a Business rule to set the value of URL filed on workspace application.My client said, the link is too large, and ask if it is possible de show freindly user link ?Thank you in advance for your propositions! The
Identification Engine Payload Sanitization error
While running discovery i got error in pattern ,"There is problem to build the Sanitized Payload: For input string: "null",What does it mean? How to resolve it?
Customizing a Classifier to determine which probe gets triggered in exploration
Wanted to pull this out of a reply in another thread where our friend Nikhil needed to trigger a specific probe base on the build of a linux operating system. If you look at your probes you can set a condition script to determine when something gets ...
os.linux.metrics-netstat-tcp
Compare the parameters, thresholds, intervals, etc between ServiceNow OOB check os.linux.metrics-netstat-tcp and the respective Sensu check metrics-os-linux-netstat-tcp-prod. Correct any differences
Reconciliation rules not working for Oracle DB discovery
Hello everyone, I'm having some issues with Database discovery on serviceNow, the Reconciliation rule for oracle instance isn't working, I can see the Oracle instance is duplicated (see screen 1) and I have this error message if I try the debug mode ...
MID Server does not create automatically MID Server Record after installation.
Hi Experts.I installed a MID Server on a Windows Server and when I complete all the wizard steps, I verified that the MID Server service is running, but when I navigate into the servicenow instance, the MID Server record is not created automatically....
file based discover-credentials and permission
Hifor file based discovery, what permission required for ID used for discovery in ITOM. i understand file based discovery happens in last phase of horizontal discovery, but will same id/permission sufficient which as used to scan device ?
Discovery Errors for Devices being discovered by alternate Discovery Sources
Good morning, I am currently looking into our Discovery Errors and find that most errors come from Credentials or Active Couldn't Classify. The error is coming from ServiceNow Discovery (IP based schedules). We have alternative methods of discovery, ...
Resolved! Unable to start ACC service on Windows Server - Agent Logon Failure
We installed the agent-client-collector-4.2.1-windows-x64 on one of our Windows servers. Post installation, it created the servicenow user with "Run as a service" permission and all packaged folders as mentioned in the Install the Agent Client Collec...
Resolved! How to set same target fields with 2 different target table in field map
I get the below error while trying to set same target field (Virtual) in 2 different target tables under the same transform map.Error - "An existing map to this target field already exist" My requirement is to set the target field "Is Virtual(virtual...
