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Resolved! View list of Virtual Machines discovered under a cloud account

On the discovery dashboard, I can see that I'm discovering 700 VMs under one of our AWS accounts, but I cannot see a list of the VMs that were discovered. We discover several accounts and I'd like to see the list of VMs discovered by a specific sched...

Jacob26 by Tera Guru
  • 2109 Views
  • 5 replies
  • 2 helpfuls

CI Computer Lifecyle Management

I would like to start LifeCycle management for cmdb_ci_computer. Anyone can suggest the best practice? What i am looking, all CI Laptop and desktop has the Warranty expired date, 30 day prior expire date a request needs to open in user name to replac...

Resolved! Access to System Events and Jobs Dashboard

Hi all, I would like to give access to the "System Events and Jobs Dashboard" to non-admin collaborators. Is there a way to modify the access rights ? Regards, Karine

Karine_M by Tera Guru
  • 420 Views
  • 3 replies
  • 0 helpfuls

VeloCloud VCE OIDs

Hello Community, I'm looking for knowledge on discovering our VeloCloud VCE router correctly. I have a SNMPv3 creational that validates on the IP when testing. Im running a quick discovery on a single IP at the moment but it returns "Active, couldn't...

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RRolling by Tera Guru
  • 1375 Views
  • 9 replies
  • 0 helpfuls

SG-SCCM v3.6.0 Missing Data Source using guided setup

Using the guided setup after installing the 3.6.0 SG-SCCM plugin and creating the JDBC Connection, the next step is to validate the Data Source using the newly created JDBC connection. I manually tested the SCCM connection traditionally and via the c...

Phillip1 by Tera Guru
  • 1065 Views
  • 2 replies
  • 0 helpfuls

field mapping between em_event and em_alert

I am new to Event management and I need to do the field mapping of an alert based on the field of the event. need to update the state of the alert based on one of the fields of an event. Is it even possible ?

User not able to login in SNOW from Edge and Chrome browser

Hi All, In our SNOW instance one user from client side is not able to login into SNOW from Edge and Chrome, but he will able to login from firefox. Can anyone help me on this?What is the cause and how can i resolve this?

Aryan by Tera Contributor
  • 357 Views
  • 2 replies
  • 0 helpfuls

Need MacOS binary files for Xanadu mid-server

Hi,Xanadu Mid-server build does not have binaries for macOS arm CPU. For ServiceNow Vancouver release, they are available, check the below screenshot for details.         We are trying to upgrade our local development to Xanadu release and want to us...

vancouver-midserver.png xanadu-midserver.png

Resolved! Multiple corrélations rules types

Hello Community, I'm trying to make multiple correlations rules but I would like them to be able to interact with each other. For example :  1)  Rules Based :Primary -> Host_Check alerts (ping KO for a CI).Secondary -> Any others alerts on the same C...

JosephSan by Tera Expert
  • 448 Views
  • 1 replies
  • 0 helpfuls

Resolved! What are Out of band devices?

As part of discovery, we see that few IPs got discovered as out of band devices. What exactly are those devices?

Suggy by Giga Sage
  • 3791 Views
  • 3 replies
  • 1 helpfuls