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Discovering standalone ESX servers

Hello!!We are running discovery to populate our CMDB. We were able to discover ESX servers with vCenters. However the standalong ESX servers are not getting discovered. We have provided all credentials including root, but somehow the standalone ESX s...

ssuhail by Tera Contributor
  • 2400 Views
  • 5 replies
  • 0 helpfuls

Resolved! Ignore Alert Creation for CIs in Maintenance or Decommissioned

Hi, community!I would like to know if there is a native way in ServiceNow to prevent the creation of alerts for Configuration Items (CIs) that are under maintenance or decommissioned.If the only solution is to implement a Business Rule to abort the a...

kaiosilva by Tera Contributor
  • 1163 Views
  • 2 replies
  • 2 helpfuls

Resolved! The link is too large on workspace

Hello all, I created a Business rule to set the value of URL filed on workspace application.My client said, the link is too large, and ask if it is possible de show freindly user link ?Thank you in advance for your propositions! The  

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MEZ1 by Tera Contributor
  • 865 Views
  • 6 replies
  • 0 helpfuls

os.linux.metrics-netstat-tcp

Compare the parameters, thresholds, intervals, etc between ServiceNow OOB check os.linux.metrics-netstat-tcp and the respective Sensu check metrics-os-linux-netstat-tcp-prod.  Correct any differences 

Anu_sha by Tera Contributor
  • 528 Views
  • 2 replies
  • 0 helpfuls

Reconciliation rules not working for Oracle DB discovery

Hello everyone, I'm having some issues with Database discovery on serviceNow, the Reconciliation rule for oracle instance isn't working, I can see the Oracle instance is duplicated (see screen 1) and I have this error message if I try the debug mode ...

devpc by Tera Contributor
  • 595 Views
  • 1 replies
  • 0 helpfuls

file based discover-credentials and permission

Hifor file based discovery, what permission required for ID used for discovery in ITOM. i understand file based discovery happens in last phase of horizontal discovery, but will same id/permission sufficient which as used to scan device ?

Ashwin27 by Tera Contributor
  • 1169 Views
  • 2 replies
  • 2 helpfuls

Resolved! Unable to start ACC service on Windows Server - Agent Logon Failure

We installed the agent-client-collector-4.2.1-windows-x64 on one of our Windows servers. Post installation, it created the servicenow user with "Run as a service" permission and all packaged folders as mentioned in the Install the Agent Client Collec...

Kalpan2 by Tera Contributor
  • 1750 Views
  • 2 replies
  • 1 helpfuls