What is the benefit of using SLA in problem form?
What is the benefit of using SLA in problem form? 1. On which state should I pause the SLA? 2. On which state should I complete the SLA?
Forum Posts
Application Registry for transfer data from ServiceNow to external tool.
Hi All, I have no experience on how application registry is working......Our requirement is that the external tool want to fetch the timeworked data from ServiceNow and store it to their tool. I have created a "Create an OAuth API endpoint for extern...
Resolved! Instance Performance Report like CPU, Response time etc..
Where can i find these info?? Anyone help me on this.
Updating the CI of VMware Virtual Machine automated
Hello Friends,As part of the infrastructure team, we create\update VMs specifications like instance name, CPU, Memory, IP, ownership etc. For each respective change we create & update the VMware Virtual Machine CI manually. This incurs a lot of manua...
Resolved! ACC-V and duplicate detection for non-IRE tables
I'm trying to manage discovery of operating system user accounts from multiple sources (including the ACC-V agent). According to the documentation, the ACC-V Agent collects local user account data from the 'local_users.rb' ruby file and stores them...
Service Graph Connector for Azure data Import
Dear All, We are in a process to import Hardware Cis from Microsoft Azure through Service Graph connector. Connection was successful however not getting any data while running the imports. We followed the guided setup.Is there any additional step we ...
Common form views across all cmdb_ci child classes
Hello Everyone;I am implementing a solution where any change (creation or update) made to a form section (sys_ui_section) in a specific CMDB CI class (e.g., cmdb_ci_server) and view (e.g., Default view) should be automatically propagated to all sibli...
Exporting Service mapping with manual connection from one instance to another
I'm having trouble exporting a service map from one instance to another. When I export the service definition as a JSON file, the manual relationships I set up in the service mapping don’t appear. I also tried exporting the manual relationships and r...
Discovery and management of SSO Certificates from Azure
I have a request from our hosting team that has been eluding me, How to Discover and Manage SSO Certificates from Entra ID (Azure). Is there any method in ServiceNow to do this? So far my searches and queries have yielded nothing on the subject.
Business rule is not triggering after the updated field is updated in the multisource data table
Hi Team,I am trying to trigger a BR on a multisource data table when the discovery source is servicenow and updated field changes but I observed the BR is not triggering at all after the "updated"(sys_updated_on) field under multisource data table is...
How can i automate certifcate deployment?
Hi, we're in the process of implementing Certificate Inventory & Management.One big questionsmark for me is how we can automate the delivery of the generated Certificates. Does Certificate Inventory & Management support ACME as a Server, so that i ca...
How can I determine what CI identifier was used by a Service Graph Connector
I am using Tanium Service Graph connector, but I cannot tell what CI identifier was used to populate the CMDB, so I can't easily try to adjust the identifier rules.
Alert Flapping Configuration Change
Hello Expert. I have a query regarding Alert Flapping. I have requirement where requested to change in flapping config as image attached: Is this best practice to change and what are Cons and Pros if we change the properties values as above? We have ...
Alert resolution report
Manager from 24/7 team would like to have a report on the level of Alerts being resolved by users or automatically. But since Alert record is overwritten every time - either by an event or closed by user in incident - what is the best way/preferred ...
Discovery Patterns - Add extension section in Patterns
In this guide, we'll learn how to customize Discovery Patterns in ServiceNow.Discovery Patterns: Discovery patterns are predefined or customized sets of instructions used to automatically identify, classify, and gather information about assets and co...
