I'm sure this has been asked before but if I have an OOB discovery pattern and set one of the steps to inactive to prevent collecting unwanted data, is that considered customization? And if so, if I set it back to active and attempt to update the pa...
Hi Having issues with discovering checkpoint devices such as - Checkpoint CPAP-SG3600-SNBT. - The credential will not validate- " is not a reachable host (no response to target ports scanned by MID)" also reports when running discovery. Port and r...
Hi AllWe are receiving events from one source via MID SNMP Trap Listener method. Here we configured listener record with SNMP version and port number. The event source team is telling, ServiceNow is not receiving complete payload as we are sending.I ...
If I create a discovery pattern step "Parse Command Value", and in "Set Command Output" run the command powershell.exe get-mpcomputerstatus^|select-object amengineversion,amproductversion,antivirussignatureversion,AMRunningMode,AMServiceEnabled,Quick...
Hi Team,I am trying to run discovery to map an application, however getting the following error when running Quick Discovery.Failed Exploring CI Pattern, Pattern name: Windows OS - Servers, To Check Pattern Log Press Here.On checking the Pattern Logs...
Hello everyone. When using the Certificate Management module for Microsoft CA Servers to automate the request flow for new/renew certificates, there is an OOB flow action called Request/Renew Microsoft Certificate (requestrenew_microsoft_certificate...
We have 1000 stale ci, and we want to reduce the count of stale ci. So is there any way to do this? As we do not want to delete these stale ci records , they will required for audit later. So what will be the approach for this? Thanks.
We are currently importing CMDB data using the Intune Service Graph Connector. We have found out we will be moving away from our local instance of Intune to a global instance. This global instance will hold data from 6 companies. We are only inter...
Hi allNew to ServiceNow I have an issue on the ACC rpm package for Linux according to the documentation here: https://access.redhat.com/articles/3359321The command rpm -qpi agent-client-collector-4.2.1-x86_64.rpmshowsSignature : (none)Is there a po...
Hello Friends, I have received a requirement and against that requirement we need to discover EUC devices like Laptop ad desktop using ServiceNow Discovery. As per my understanding we can make use of discovery to discover these CIs . Am i correct i...
What is meant by shazzam cluster support in discovery
GOAL:Hello, I am trying to export and import a few articles from one instance to another by using the "Export XML" and "Import XML" option.PROBLEM:When I use "EXPORT XML" It does not capture my related lists for example Article feedbacks and article ...
I'm running ITOM Event Management on Xanadu PDI and I'm running into a strange issue. In alert forms, the Configuration Item field will say (Empty) but when I click on the Open Record link, the appropriate CI record opens. So there is a CI but it i...
It sounds like we are running ServiceNow Discovery, and while you can discover the endpoint (CI), you're not getting detailed information like installed software.
Hi,I need to setup ACC-M from start, but I am not very much aware of how-to setup it step by step. If anyone give some steps and pre-requisites how to start it from the Agent installation and on how many servers, we need to install it to the setting ...
