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Resolved! How to export XML without attachments

Hi everyone, Is there a way to extract xml data from ServiceNow without attachments?Am now working on extracting records from  customized tables of scoped application. However, attachments are not expected to be exported within the xml files. I found...

Yu_G by Tera Contributor
  • 760 Views
  • 1 replies
  • 0 helpfuls

Resolved! Regex Issue in Event Rule to adjust for 2 Use Cases

Hi, We have Event rules working for New Relic which was working fine earlier but recently few Alerts populating unknown values due to issue in regex. On these event rules, we have a regular expression retrieving data from the "nrTag.entityKey" value....

Dhana1 by Tera Contributor
  • 521 Views
  • 2 replies
  • 0 helpfuls

Revert Pattern to OOB

Hi Team,We did revert few patterns to OOB, but the issue is, customized steps are still showing.Any suggestions? 

Nk NK by Tera Contributor
  • 792 Views
  • 4 replies
  • 1 helpfuls

Azure Key vault as a external credential storage

Has any one used Azure Key vault as a external credential storage in ServiceNow for discovery?  I did not find external credential storage plugin separately in ServiceNow store. As per document it says you need to request it through High portal.  I s...

Aryan_B by Tera Contributor
  • 1009 Views
  • 1 replies
  • 1 helpfuls

Resolved! Requirement Gathering for Discovery

Hi All, We have requirement for discovery. What are key questions that are to be asked in questionnaire?  Please help with the best practices to be followed while implementing Discovery. Thanks in Advance

Suvetha S by Tera Contributor
  • 2242 Views
  • 3 replies
  • 8 helpfuls

ServiceNow Discovery Not Identifying All Expected CIs

Hi Community,I'm using ServiceNow Discovery with a MID Server to identify CIs in our environment. Although Discovery has created or updated a couple of CIs, many expected CIs are not being identified, and I’m unsure why.Issue:Discovery is only identi...

Sanjida by Tera Contributor
  • 697 Views
  • 4 replies
  • 1 helpfuls

Discovery of Virtual System for Palo Alto Firewall Device

We have San Diego and installed the Firewall Audit and Reporting application. We are successfully discovering the Palo Alto firewalls, the manager Panorama, all the Device Groups and the Security Policies. We are not however seeing the vsys (Virtual ...

Discovery not working for Oracle Databases on AIX

After we migrated from Probes to Patterns, Discovery stopped working for Oracle Databases on AIX.    AIX Server Discovery still works.     Oracle database Discovery for Linux and Windows servers still works.      However, the Oracle Patterns are fail...

Event Management - Need to create alert for each event,alert grouping

Hello,As per the requirement, We need to convert the emails into events and then create alert for each event for below subject lines â€˜[conap10973] XPOC | HOMED Error in WFID = 123456 : LA_BA_SEND : Unauthorized’Here, conap10973 is CI           XPOC  ...

bhakti2 by Tera Contributor
  • 732 Views
  • 1 replies
  • 0 helpfuls