I have few query for Service Mapping Implementation-Q1 - Can we create a single map for our On-premises devices and cloud infra device ? If Yes, how we can do it ?Q2. Can we create a map for an application which uses separate device from separate inf...
We are using ITOM Visibility on San Diego and pulling in data through third party integrations that include Cisco firewall appliances like the 5585 series that creates virtual firewalls. I see that there are dedicated cluster setups for Fortinet and ...
We are receiving Failed Exploring CI Pattern, Pattern name: F5 Load Balancer SSH during a quick discovery of F5 big ip . The logs shows
Hi everyone, Is there a way to discovery default gateway of a network device and populate the default gateway field in CI Form view?
We are planning to implement discovery of the database instances but have the below question. Is it possible to discover the database instances without discovering the database server?
Hi everyone, I need to discover some IBM SVC and I've created a new probe, since the OOTB CIM probes won't work, with these parameters:Class = Probe, ECC queue topic = sshcommand, ECC queue name = lsmdiskgrp -nohdr -delim , (from IBM doc) and allow_...
Hi All, I am trying to import 2 AIX server using Excel File and has Class mentioned as AIX Server but when integration is complete, the Class name is updated as "Configuration Item" instead of AIX Server. i have tried creating OnBefore Script (mentio...
Hello,I'm currently running an Amazon AWS Cloud Discovery schedule, but it seems to be discovering a large number of objects. Is there a way to limit the discovery to only EC2 instances?Thank you,Antoine
We have a new midserver installed and while trying to connect to the Azure vault, we get a error message as unable fetch access token from loginmicrosoftonline.com and connection is reset and when tried the curl command, it shows ssl handshake faile...
Hi All, I am trying to Map Support Group, Change Group and Managed By Group using the excel file that has CI Class name and corresponding Managed by Group, Support Group, Change Group. I tried to load the data from excel file using import set and w...
ACC-V 4.2.1/4.1.1 binary is dependent on library golang.org/x/crypto v0.25.0 which has a known vulnerability CVE-2024-45337. What are the plans to address this vulnerability and when?
Can we turn off AWS Auto scaling groups? We are observing too many AWS VMs are being created and upon checking with Server team they said there are many autoscaling groups which are temporary. Any Best practice to disable this discovery?
I have discovered the UPS (Leibert) using SNMP, but the serial number is empty. The discovery log shows that "Rule 5: Searched on <cmdb_ci_hardware> for attributes: serial_number: Skipped Identifier Entry". Please suggest if you have faced similar is...
Hi Everyone,We are currently helping a client fix inconsistensies found in their Software Installation table as part of fixing their SAM implementation. They currently have ServiceNow Discovery, File Discovery, and SG-SCCM active to get data about th...
Hi Team, I would really appreciate your support regarding the implementation of Metric Intelligence. 1. If the monitoring tool has the capability to send metric data directly to the ServiceNow instance, do we only need to share the endpoint and MID S...
