Forum Posts
Resolved! Has someone passed CIS Service Mapping exam recently
Hi All, Has someone passed CIS Service Mapping exam recently this is very urgent
Discovery Schedule of Subnet fails, individual IP succeeds.
We are seeing Windows Server discovery failing in Schedules containing IP range. But if I go into a Quick Discovery of a single IP it works fine. For example Schedule is to discover a /24 subnet. ALL the Windows discoveries fail, all cre...
Cyber Ark Integration for Oauth 2.0 with ServiceNow Via Mid Server
Hi Team ,I am currently working on the CyberArk integration with ServiceNow. We have successfully completed the integration for Windows, SSH, and VMware using the External Storage Plugin, and have now started working on the OAuth 2.0 implementation. ...
Pre Service Mapping Task script fetching wrong computer_id
We are performing Service Mapping and noticed that we are always getting different load balancers everytime we run top-down discovery. On checking the OOTB Pre Service Mapping Task script (LoadBalncerInfo), we see that the variable "computer_id" is b...
Resolved! Hardware alert and application alert correlation
I have a requirement where i have to correlate 2 types of events/alerts. 1 events gets triggered when application goes down and 2 alert gets triggered when underlying hardware goes down.now objective is to show in the alert that event 1 happened beca...
Resolved! Oracle Listener and Oracle Database discovery issues
Hi, I have a problem with the discovery of Oracle databases (cmdb_ci_db_ora_instance). In the discovery logs I receive an error message for Oracle Listeners (see image oracle 1) in particular this message here (see image oracle 2). Finding the PID in...
Service Mapping "Identical manual connection already exists" error message
HiWhen I Try to add manually a connection to Oracle RAC, I get "Identical manual connection already exists" error message, in the map view , this connection doesn't displayed how to fix that ? thanks
Service Operations Workspace Integration Launchpad Update Set
The SOW Integrations Launchpad was used to create a custom integration. It was saved to an update set. When we try to commit the update set to another instance, the integration wasn't showing in Integrations Launchpad. I got an error related to cros...
Application Discovery Pattern InstallDate format from YYYY-MM-DD to DD-MM-YYYY
Hello Team, I've created a Itunes Application pattern to pull the InstallDate from Itunes Application ; I'm not using a custom field but using the ootb install_date field that is avaiable on the form. I've managed to get part of it working but my ins...
Resolved! Need help on Discovery for DB instances
Hi,I am new to discovery and I want to discover the database instances(MS SQL).Can anyone help me with some step by step process for the DB discovery.Currently I only know that we have OOTB Tables and we have OOTB Patterns as well and we need applica...
ServiceNow ITOM vs Splunk
Is there a comparison deck between ServiceNow ITOM and Splunk or other AiOps tools
CMDB CI Class Manager under the attribute I need to apply Make the field mandatory
CMDB CI Class Manager under the attribute I need to apply Make the field mandatory Navigate > CI class Manager > Hirerachy > > open any class > attribute > tabs will be there "ALL" "Derived" and "ADDED" How to make attribute mandatory under these col...
RegExpression changes
Hi, We have an event rule created SN where Node value is the regex. I need to know how regex is created. How it works with 'write regex' and 'expression' section?
cmdb_ci_disk (Hard Drive) Serial Number for Windows Computers
Good morning! My organization is needing to obtain the hard drive (cmdb_ci_disk) serial number for Windows computers. We need this information in order to meet regulatory requirements. We were able to retrieve this information for Apple computers uti...
