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CPG Azure ARM provision error

Hi guys,I am trying to provision a storage device from a cloud catalog item to Azure using an ARM template. I am getting the following error on the RITM associated with the request:Cannot invoke "com.snc.cloud.mgmt.dto.ResourceBlockDTO.getRefCI()" be...

Resolved! Duplicate agent's record -- Agent client collector

Hi Team, We are rolling out agent client collectors on multiple windows server, however we are seeing an issue where 2 records are getting created for the same server under 'Agents', when investigated found that there is only one difference between b...

_navin9898 by Tera Expert
  • 1101 Views
  • 7 replies
  • 1 helpfuls

Resolved! Help with Regex in Event Rule

Hi, I need help with regex when I have tested in regex 101 working fine and under Event rule Transform also populating values on right side when used the same regex but populating Unknown vales in Alert. Please find the below email subject & Body whi...

Dhana1 by Tera Contributor
  • 1763 Views
  • 4 replies
  • 0 helpfuls

Resolved! Control-M Integration with ServiceNow

Hi All, Has anyone successfully integrated ServiceNow with Control-M ? Can anyone help me with the set by step instruction on how to set this up ? Thanks in advance!

Muffin by Tera Contributor
  • 6029 Views
  • 7 replies
  • 5 helpfuls

How to Rollback the changes in Background script

Hello Everyone,If you want to run the script in the background scriptIn the Application Navigator type background script click select and run the script.  If you want to rollback those changes in the background scriptIn the Application Navigator type...

Abbas_5_0-1701323420014.png Abbas_5_1-1701323420580.png
Abbas_5 by Tera Sage
  • 2940 Views
  • 2 replies
  • 7 helpfuls

Resolved! Unable to import a credential

I have a case where we had to change the password for the account we use for our Windows Discovery and SCOM connectors. For security reasons another team maintains the password and we do a screenshare for the enter the password into the credential. T...

Discovery of App Registrations on Azure

Hi community!This post could seem related to this; Azure App Registration Secrets - discovery and managementhttps://www.servicenow.com/community/itom-forum/azure-app-registration-secrets-discovery-and-management/m-p/2583322 In reality, we are looking...

ACC keepalive interval

Hello, How can I increase the keepalive time interval for the Agent Client Collector (ACC) in ServiceNow’s agent-based discovery from the default 60 seconds to a longer period? We have increased the time interval for the scheduled job "Agent Client C...

maheshvishw by Tera Contributor
  • 534 Views
  • 1 replies
  • 2 helpfuls

Certificate Custom Solution

Hi,I have created a custom solution for handling certificates in ServiceNow.Pulling in Certificates from Dynatrace via Scheduled Job - Script (We have discovery in Dynatrace)Creating incidents when certificates are about to expire and has expired via...