Hello all, this is a request for help to all those experienced in Discovery process regarding how to possibly reduce the number of stale devices or at least manage them in a more efficient way. I am facing a situation where the average number of sta...
Hi,I am currently working on an import process to populate the cmdb_rel_ci table. The goal is to create relationships in this table based on the data being imported, but the data is already present in the cmdb_ci_certificate table.The challenge is we...
We have a requirement to set the auth domain field on the linux server.We are using pattern designer for the discovery.Command to be run to get the auth domain attribute is $ cat /etc/ipa/default.conf | grep realm | cut -d'=' -f 2Kindly request you ...
Hi, Do anyone know what these tabs in service mapping represents? or is there any product document explaining these tabs in service mapping?1. Changes tab: i think it show all the changes made in the service map.2. affected CIs:3. Associated CIs:4. C...
Hi, I have created a report using CMDB query builder. After some days I found that report is not showing any data. Do we have to keep creating queries every time to show in reports? Thanks.
I am looking to populate listener_name field in the MS SQL instance table. Is it to possible configure discovery to populate this field while discovering sql servers? Thanks Neel
Hello everyone,I'm facing an issue with Discovery patterns in a client environment.The client uses the "Linux Server" Discovery Pattern, which includes a nested pattern called "Linux - Storage". The client does not want disks to be discovered, create...
Hi, We need to integrate Azure with Service Now using Event Management so I have created a push connector and testing is done we are able to receive the test events. Customer has confirmed first need to start monitoring their SQL servers so please he...
Hello, We have discovered the Rubrik Server using SNMP and post discovery, the serail number is not captured or appears blank. I want to know whether the Rubrik supports the discovery of serial number with a specific SNMP OID. Any suggestions would b...
Hello Everyone, We have a requirement to integrate logic monitor with ServiceNow, which will be a bi-directional integration.Kindly, help me with the set-up and process, best practices (if possible) to be followed while implementing.
My client has installed ACC (Agent Client Collector) on infra devices and also using ACC-M for monitoring them. Now they want to integrate below command output for all CPU and Memory related alerts. This will help them to identify why this alert is g...
My client has installed ACC (Agent Client Collector) on infra devices and also using ACC-M for monitoring them. Now they want to remove the buffer/cache while calculating Memory usage threshold and generate the alerts based on this (on all Linux serv...
Hi All,We are using name and environment as one of the identifier entry for server class. I am in the process of using the name and environment values for CI binding. The problem what I am facing is, if environment contains the value of 'Preprod' the...
Hi CommunityWhen reviewing skipped records and wanting to process as revert to base system, could you simply choose the resolution as "reviewed and reverted" or do you need to conduct the process via the UI Action in order for servicenow to revert ba...
