We are performing Service Mapping and noticed that we are always getting different load balancers everytime we run top-down discovery. On checking the OOTB Pre Service Mapping Task script (LoadBalncerInfo), we see that the variable "computer_id" is b...
I have a requirement where i have to correlate 2 types of events/alerts. 1 events gets triggered when application goes down and 2 alert gets triggered when underlying hardware goes down.now objective is to show in the alert that event 1 happened beca...
Hi, I have a problem with the discovery of Oracle databases (cmdb_ci_db_ora_instance). In the discovery logs I receive an error message for Oracle Listeners (see image oracle 1) in particular this message here (see image oracle 2). Finding the PID in...
HiWhen I Try to add manually a connection to Oracle RAC, I get "Identical manual connection already exists" error message, in the map view , this connection doesn't displayed how to fix that ? thanks
The SOW Integrations Launchpad was used to create a custom integration. It was saved to an update set. When we try to commit the update set to another instance, the integration wasn't showing in Integrations Launchpad. I got an error related to cros...
Hello Team, I've created a Itunes Application pattern to pull the InstallDate from Itunes Application ; I'm not using a custom field but using the ootb install_date field that is avaiable on the form. I've managed to get part of it working but my ins...
Hi,I am new to discovery and I want to discover the database instances(MS SQL).Can anyone help me with some step by step process for the DB discovery.Currently I only know that we have OOTB Tables and we have OOTB Patterns as well and we need applica...
Is there a comparison deck between ServiceNow ITOM and Splunk or other AiOps tools
CMDB CI Class Manager under the attribute I need to apply Make the field mandatory Navigate > CI class Manager > Hirerachy > > open any class > attribute > tabs will be there "ALL" "Derived" and "ADDED" How to make attribute mandatory under these col...
Hi, We have an event rule created SN where Node value is the regex. I need to know how regex is created. How it works with 'write regex' and 'expression' section?
Good morning! My organization is needing to obtain the hard drive (cmdb_ci_disk) serial number for Windows computers. We need this information in order to meet regulatory requirements. We were able to retrieve this information for Apple computers uti...
Hi all, I am trying to understand when to work with Software Product Model or a Hardware Product Model. So, I have DB2 instances, and I want to add a modelID to it. OOB Discovery does not give me one, but I can see in the software installations that...
Hi Members, I need to Integrate Zenoss with ServiceNow Event Management, Is anyone have any documentation. Kindly share. Thanks & RegardsMirza Saquib Beg
Hi All, I have an excel file to bulk load and convert to RITMs for about 70 records instead of manually logging the requests individually. Does ServiceNow have this capability for bulk loading requests via a spreadsheet? Thanks for advising.
Hello everyone, I am trying to configure anomaly alerts in Event Management module, Can anyone please let me know how it can be configured? Thanks,Pranita Bahuguni