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ServiceNow Auto Discovery

Two questions:  Model question around -A versus -E on Catalyst devices with Discovery stripping those end modifiers causing maintenance/support issues?  An example would be a Cisco C9300-48U-E being remodeled to Cisco C9300-48U by Discovery.   Does S...

Retrieve Virtual machine data from azure into Servicenow

Hey Team,We have a requirement in one of our catalog item having one field to show VDI data in dropdown which they want it from azure through integration.. Acc to the documentation i have installed the Microsoft Azure resource manager spoke and confi...

Pattern design , IIS Virtual Directory pattern is lost

HelloI had accidentally deleted the pattern called  IIS Virtual Directory, I tried to pick it up from My learning instance , but when I run Discovery it is not launched  From Discovery log , I get : Missing pattern based outgoing connections thanks f...

Resolved! Access to new Discovery Admin Workspace

We installed the new "Discovery Admin Workspace" plugin. Although I am an admin and can view everything else regarding Discovery, I see a "You do not have permissions to access this page" message when I view the new workspace. Same thing happens on m...

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SusanWinKY by Mega Sage
  • 5049 Views
  • 3 replies
  • 3 helpfuls

Resolved! Agent Client Collector Manual installation

Hi all, we are in process of installing ACC on a RHEL machine, following all the steps as mentioned in the docs through the terminal. MID Server got connected to the agent , then the agent was configured to run as a service, but after inserting the ...

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Mark Todorov by Tera Contributor
  • 3636 Views
  • 6 replies
  • 2 helpfuls

SNMP Integration with ServiceNow Event Management

Hi All, We have integrated some of the storage devices to servicenow via SNMP , how ever these devices are sending lakhs lof unwanted snmp traps unfortunately few of the devices dont have the control at source system to send required traps, I would l...

Renu kumar by Tera Contributor
  • 1588 Views
  • 3 replies
  • 1 helpfuls

Armis integration not happening

Hello Experts, I am doing Armis integration with ServiceNow but after providing the Armis URL and secret key, In the next step when I try to load the test 20 record option, it throws an error: ConversionError: The undefined value has no properties. (...

CMDB Discovery Issue: Mandatory Attributes

I have am encountering issue with Network Subnet discovery. The "glide.required.attribute.enabled" property is set to false, yet the Network Routing Device - Light pattern spits "Missing mandatory field(s) [owned_by,support_group] in table [cmdb_ci_i...

Kalpan2 by Tera Contributor
  • 2318 Views
  • 2 replies
  • 1 helpfuls