I'm new to the Tag Governance capability and have a question regarding the Efficacy reports and how to tune them. I've setup a new Tag Key Policy to check for expected tags where the CI class is "Resource Group" and Install Status is "Installed" I'm ...
I want to integrate AWS CloudWatch alarms with ServiceNow Event management and want to use the OOB AWS push connector for that. However, I am not very sure of the authentication method supported by this integration. Does it support OAuth or only basi...
Hi All, We have an requirement where we have create SR if someone is sending email for a particular email addresses exam abc@gmail.com. We have 8 different emails and if user is sending to any of these 8 emails a new SR will create and every email ha...
Hi, 1. Where can I check SCCM jobs are configured or setup? Apart from scheduled jobs written where are they setup?2. Apart from Discovery job and Range sets added, Is anything else configured for discovery? ** 3. Some of the Asset records are gettin...
Hi FolksI kindly ask your experience on these two fields in CMDB, with a very similar label (Install Status and Operational Status), arounded by a single mystery on the purpose. In fact the HI Support simply said;"As per the OOB, In a base system, th...
Hello, I'm looking for a way to put alerts into maintenance without relying on the out of the box maintenance rules. Ideally, it shouldn't have anything to do with the CIs in the CMDB and be usable through the API. For e.g. alerts from a particular s...
Looking for advice on creating pattern to describe file systems for Amazon AWS FSx.
Hi Team, Since Service Dashboard is related to ITOM, It is based on the severity of alert record. Can we do any configurations to make it as based on Incident record(ITSM perspective) in Service operations workspace? Can someone please explain how ac...
Hi Team, What it will take to get discovery implemented for Mass Storage Device Class CIs ?Currently the Mass Storage Class CIs are not being discovered. Currently they're only 51 manually added CIs but if discovery can be implemented and subnets ad...
Hi Experts, We have 2 Attributes in CMDB- Last Reboot Time and Last Logged on User Discovery is Not populating and we need to populate. @doug.schulze i referred you K19 Post , Unable to Download PDF. Please guide me here @doug.schulze @Ashutosh Mu...
Hello Experts,My Team is looking to configure Service Channel (contact_type) field on the Service Catalog Request. Is it a good practice to configure?Scenario: Currently, I've an incident where Service Channel (contact_type) field is configured for S...
Hello Experts, We see that, the Switch class CI gets created for vlans. In following list, cel-cs1 is the only physical switch, rest all are just interfaces, which shouldnt be classified as switch. Please help..
Hi everyone, Normally our "remediate duplicate tasks" are created by our MID server users ie mid.user. All previous tasks have been raised by mid.user until today. We had several windows servers with the same serial number so they were rightly target...
Hi All, any idea what is the purpose of the tasks related to an outage? What is the difference between task and task number? As you can see there are 2 task linked to the outage and one of them has the Task value same as the task number on the inci...
Hello Experts, I am new to Pattern Designer and I am trying to extend the Windows OS Pattern to augment the Windows Server with the Domain Role information using the below commandwmic.exe ComputerSystem get DomainRole. This gives back a number and th...
