Exasol Database Discovery
Does anyone have guide to do Exasol Discovery. this seems to be an integration?
Forum Posts
REST API Integration queries
Hello folks, We are implementing two REST API Integrations into the instance. I had a query that what would be the charges which Service Now has on REST Integrations.All that which the customer should be aware of Any quick help is much appreciated. T...
Location Field in Discovery Job
Good day experts,When I click the magnifier in front of the Location field in a discovery jobs (lookup using list), it displays the locations that are not active (Active = False). Is there a setting to change this behavior and to show only the active...
Discovery Fundamentals - Create iTunes Discovery Pattern (Part 2)
I would like to solicit help with the Discovery Fundamentals on Create iTunes Discovery Pattern (Part 2). All the steps were completed and able to see the Output as given and working fine. But when I finally click on "Validate Task" it shows "Did yo...
Table update - use Transformation
I have tried to update my source file into service now by using Transfer map method . After importing I forgot to update one column . Shall I do the same process again ? or any other method is there .
Request to Modify Notification Frequency for Events in Agent-Client-Collector-Monitoring
Hi, We aim to adjust the notification frequency for events detected by ACC-M, specifically to reduce the default notification resend interval from 24 hours to 4 hours for unresolved events.Currently, when a event is detected and there is no status ch...
Discovery
Is there a way to use Discovery to determine the types of devices in a Range without creating CIs?
Resolved! Record Producer change Priority
How I would like to setup a record producer to allow a user to change the priority based on their response to a question.I created a variable in the Record Producer with Question: How urgent is your issue. The variable is mapped to a filed in the i...
Hide Service Request record for a particular item to all the Users
Hi All, We have an Service Request "Payslip Support" users can raise the RITM by following emails:1. By sending the email to payslip@abc DL and via Inbound action it will generate a RITM record.2. By navigate to the portal and raise manually. Suppose...
Agent Client Collector, when to upgrade the agent?
Agents are installed and upgraded using software distribution tools. Individual agents don't have 'outside' access, not possible to reach install.servicenow.com. How do you decide if it is necessary to upgrade the agent to a newer version? Do you use...
Resolved! Asset CI synchronization
Hi, When a Discovery source updates the CI the corresponding Asset is not updated. When the system property 'glide.create_alm_asset.async' is 'false' the assets were updated by approx 1160 of 5000. When the system property 'glide.create_alm_asset.asy...
Resolved! Azure Datacenter dependent on Cloud Service Account?
Hi, When running Azure Discovery, Azure Datacenters are created per Service Account. Instead of having one West Europe Datacenter it creates one per Service Account. When you have lots of Azure subscriptions that means thousands of Azure Datacenters....
Resolved! What is the difference between IP Address in stats.do page and Now Support IP Address
I requested Now Support to give me the IP of my instance. I can see full detail of the IP info but I still don't know what is the difference between IP Address in stats.do and the one Now Support gave me. Is there any document about this information ...
Certificate Inventory Management: Default Value for renewal tracking
Hello Experts! Trying to figure out how the default value 'do not create renewal task' in the field 'Renewal Tracking' is mapping while we are discovering the certificates via SN discovery port scanning. Please share the valuable insight to it, would...
Agent client collector is not showing under systems services after ACC is installed through SCCM
Hi All,We are implementing ACC discovery throught SCCM.We deployed ACC agent from SCCM on ALL systems successfuly and they are discovered and reflecting in servicenow, but some systems are not reflecting in servicenow because I observed the ACC is in...
