which are the classes we can track in CMDB?
Hi All, which are the classes we can track in CMDB?
Forum Posts
Resolved! Stakeholder is not able to access ML based candidates list in Discovery workspace
Hello friends, We have installed plugins for Discovery workspace. It has a list for all ML based candidates. But only these users with Admin role can access the list. I checked all the ACL but no luck. The does not seem with ACL. I need to give acces...
ACC Visibility
Hi team,```When the payload is returned from the MID Server to the instance, the ACC-V Check Type, Enhanced Discovery, delegates to the Enhanced Discovery Handler script include provided by ACC-V. The script contains logic to process the data from th...
Dynamic CI Mapping as a form of Service Mapping/Event Management
There is a lot of interest in using Dynamic CI Mapping as a form of Service Mapping since it is easier understood and faster to implement. However, I am curious about typical use cases and value it brings. For instance, does this play well with Eve...
VM Provisioning
Dear all, There is a requirement today to scope for VM Provisioning. I am being told that there are two ways of solutioning this requirement: a. To build a custom catalog. b. To use the ITOM Cloud Accelerate. I have been tasked with differentiati...
Discovery Source From ACC - V
Hi team, Recently, I have been conducting discovery using "ACC-V," but in the CMDB record, the discovery source is displayed as "ACC-visibility," whereas the discovery source for the software installation field shows "ServiceNow." However, I did not ...
Resolved! How to calculate number of mid servers required
In many interviews I get a common question : How you decide the number of mid servers required to discover client network / data center ? I am not sure how to calculate number of mid servers required for a particular data center. Please guide on the ...
Do we need Agent Less deep discovery for SAM PRO Just Service Graph Connector in AWS cloud
We are transitioning to AWS cloud and I am trying to figure out if installing AWS Service Graph Connector solely will suffice for SAM Pro or if we should use Cloud Discovery and Agentless IP Discovery. I would greatly appreciate your insights on this...
Service mapping removing additional DB's that are not part of the application on a virtual server
I have an Application Map with multiple DB's on a virtual server that were discovered during vertical mapping. How do I exclude the DB's that do not belong to this application from the application map? I believe I have to create a boundary?
How to configure Message Key or best way to configure Message Key?
Hi All,We are receiving events using MID SNMP Trap Listener method. As we know, with this method only source, description and additional information fields are populated with the values.I want to understand what's the best way to configure Message ke...
Resolved! Pattern (Azure Virtual Machine) Issue
We Implemented Azure Cloud discovery able to discover VM's from cloud discovery schedules . But for few schedules pattern will be failed showing Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_vm_instance cannot be created since ...
Application Service Mapping
Hi,I am mapping application services and they fail with error "Failed to identify CI due to the host xxxx lacking an application running on port 1433" as we are not using this port to connect. Can you please advise on what I need to do so the pattern...
Resolved! Window device discovery issue
Hello,getting below error while running the discovery, please help.
Datasource histories table is not populated
Hello everyone, I am currently using Service Graph Connectors (SG-TenableForAssets, SG-Azure, SG-GCP, SG-Intune, SG-AWS) and Cloud Discovery(OCI) to populate the CMDB. However, I am encountering an issue with the Reconciliation Definitions.I understa...
Help needed on connection suggestion in Service Mappings
Hello team,I can see the application fingerprints, but it does not show connection suggestions for service mappings.The connection suggestion table itself has no records.Please help me with thisHow can we get the list of records in connection suggest...
