We are currently not going to use interactions. I was able to hide it in the menu in the Standard UI by setting the menu to admin only. However I cannot figure out how to hide it from the list in SOW. Where do I find the config to hide interactions? ...
Hello everyone,I’m reaching out for help regarding the WebSphere discovery that I’ve just implemented. I’m currently encountering a few difficulties and would appreciate any guidance on the following points:WebSphere Clusters: I’ve successfully disco...
After Upgrade washingtondc to xanadu in non production instance then MID Server down and i have 2 unresolved issue Issue:------1.MID Server failed to upgrade2.User mid_acc_rdev associated with down MID Server: 17... No login attempts within reportin...
Hi All, I wanted to use "Advanced mapping using script" for event field mapping. can any one provide me any script for same. I am not able to figure out how to choose source and target field. Actually we are getting lots of data in our additional inf...
In Servicenow test newly configured the mid server then start the server but most of field are empty how to resovle ?
After Clone prod to dev that MID Server logged "mid_acc_rdev" user was not in user table. So i was create the user same as user id "mid_acc_rdev" , add the mid server role and reset the password same as config.xml file and Restart the server and vali...
My requirement is to prevent "Request was opened" notification to trigger for a particular catalog item.I have a variable on the catalog item called add user. If user select "remove" from add user variable, the notification should not triggered. Bel...
Hi, I have a requirement to replace "_" with "-" in the pattern with the name field. Is this achievable ? Please guide. Thanks!
I'm trying to use the default maintenance rules in ServiceNow. From what I understand, CIs that are in maintenance or under a change request are automatically added to the em_impact_maint_ci table. However, I noticed that alerts created for these CIs...
HI, I am trying to discover the CISCO ISE in my environment with the SNMP credentials first i got the error as active but not identified for which i put the oid from the payload as <sysObjectID oid="1.3.6.1.2.1.1.2.0" type="SnmpObjectId">.1.3.6.1.4.1...
Hello,We have a requirement to avoid false alerts/notifications during maintenance window activities which are causing server or application outages. Such activities are mainly patching or server scheduled updates. We already have an event management...
Hello, A pool is not defined against a virtual server on the load balancer.horizontal Discovery of the f5 load balancer is OK , but there is an issue with the pools against the virtual server on the load balancer. no map is found between the F5 load ...
Hi, I have an Entry point and ran Service Mapping but got an errror message like "Service Mapping triggered the horizontal discovery to find the host IP Address(XXXXXXX), because this host was not in the CMDB. The horizontal discovery failed. See dis...
I wanted to populate the firmware version field for our network devices and ran across the following HI article.https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0793931Followed it and it worked for our Cisco devices. However we ...