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Resolved! Location specifications used in Discovery

Location can be set in the Discovery Schedule.When Discovery is executed on a Discovery Schedule with Location set,Location is set for newly registered and updated CIs.Is it a specification of OOTB that Location is set to this CI?Also, is the value o...

Dell EMC & Powermax Storage Servers Discovery errors

Hi All, We are trying to discover Dell EMC Scv3020  servers through Data Collector servers and facing errors in Discovery as Classified Not Identified. The WBEM service is getting discovered successfully but somehow Servers are failing during Identif...

SuvethaS by Tera Contributor
  • 677 Views
  • 1 replies
  • 1 helpfuls

Discovery Switch Stacks

Hi All, We have had issues discovering Aruba Switch stacks for some time. The master switch is discovered but it is populated with all the ports and properties etc. of all the stack members. We do not get any individual CI's for the stack members. I ...

ServiceNow ITOM Connector and Elastic Kibana Integration

I have successfully integrated Kibana Alerts with ServiceNow ITOM connector and incidents are being triggered.However, I need to set incident priority based on alert Severity. The alert severity levels comes to ServiceNow as Critical, Major, Minor an...

SNLearnAll by Tera Contributor
  • 715 Views
  • 1 replies
  • 0 helpfuls

Resolved! Running Processes

On what fields does discovery coalesce records for running processes? Command? Parameters? Location? Name? PID? Ports? 

Jet Johnson by Tera Contributor
  • 559 Views
  • 1 replies
  • 2 helpfuls

Discovery Issue: SNMP - Classify: 0 OIDs

Greetings !!An interesting discovery issue has arisen in Dublin that i have not seen before.   As we discover a particular router device, we achieve authentication via SNMP community string without a problem, but the OID information returned for clas...

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Update MID Server

We just upgraded our lower system to Washington DC and I found out our MID Server is running on the "UTAH" version that is not compatible. How do I update the MID server to the Washington DC release?

John H1 by Tera Guru
  • 969 Views
  • 7 replies
  • 2 helpfuls