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WinRM ports open producing false positive errors.

I am receiving false positive errors.  Could not find any valid credentials to authenticate the target for type [Windows] errors on Ips with no host. The Shazzam probe is detecting an open WinRm port 5986 and returning the error on IPs with no host. ...

ITOMinator by Tera Contributor
  • 377 Views
  • 1 replies
  • 0 helpfuls

Resolved! Is there a way to discover Imperva WAF (Web Application Firewall)?

I am currently running a discovery; however, after reviewing the documentation, it appears that discovery for the Imperva WAF (Web Application Firewall) can only be performed in a generic way. The documentation states that it can only be done via RES...

RobertoE by Tera Contributor
  • 1152 Views
  • 2 replies
  • 0 helpfuls

Task 09: Remediate Duplicates

As the Cloud Dimensions CMDB administrator, using the Duplicate CI Remediator wizard (De-duplication tasks), remediate the duplicate Windows Server CI found on the de-duplication task list to meet the following requirements: Solution: From the Window...

mmanneru_0-1771497139691.png
mmanneru by Tera Contributor
  • 1351 Views
  • 4 replies
  • 1 helpfuls

Discovery account getting locked out frequently

we have used the service account for discovering the following VMware,mssql_instance,exchange_mailbox,F5 SSH everyday account gets locked out unable to figure out through discovery logs which server is causing the lockout.

Bobby8 by Tera Contributor
  • 4990 Views
  • 8 replies
  • 7 helpfuls

New to ITOM. Need suggestions on Discovery learning.

Hi all, Hope you are doing well. I have started learning ITOM recently and came across hands on with Discovery and AWS instance. I tried making trial account but for verification, it sent autopay request of Rs.15000 to my account. It is mentioned tha...

Service Mapping and MS SQL databases , instances and cluster

Anyone worked on Service Mapping application patterns ? I am making good progress but still have a few challenges, one of them is related to databases:when discovering an MS SQL instance, I can connect using the host and instance name but unfortunate...

stephane_P by Tera Contributor
  • 1643 Views
  • 3 replies
  • 3 helpfuls

Resolved! AWS Lambda Discovery

Is a Discovery license sufficient to register AWS Lambda in the CMDB? Or is a Service Mapping license also required?

Add Custom Attribute Mapping in Jamf SG Connector

We are using the OOB Jamf SG connector to synchronize computer records from Jamf into ServiceNow.We have a requirement to ingest additional attributes that are not mapped by default. For example:general.remote_management.managedsecurity.firewall_enab...

Resolved! CMDB Discovery credentials

   Hello,  i am getting below error when i am testing of credentials in discovery, i cross check the ip address 

sandhyaBatc by Tera Contributor
  • 874 Views
  • 4 replies
  • 1 helpfuls

duration fields in export to excel

I've already found this in the wiki:5.1 ExcelDate, Date-Time, and Time fields are all exported as their display values, displayed using a custom format instead of the system date format. Duration fields, however, export as the value stored in the dat...

auntyem by Kilo Contributor
  • 14048 Views
  • 20 replies
  • 23 helpfuls

Location is appearing blank or different on Asset and CMDB

checked location field got removed under a user name but he says he has not updated it , In order to check audit history it says first updated by Mid server on 18 feb but on 23 feb it  updated as blank and shows updated by a user name  , how can we r...

ayush_g by Tera Contributor
  • 559 Views
  • 2 replies
  • 0 helpfuls