Can we do vCenter discovery using DNS instead of IP address?
Hi all, Can we do vCenter discovery using DNS instead of IP address?Someone from the infra team recommended that we use DNS since the IP could change. Thanks,Ravish
Forum Posts
MID Server shows “AMB client disconnected after connecting” after upgrade to Australia
After upgrading our ServiceNow instance to the Australia release, we are observing an issue with the MID Server.MID Server is Up and ValidatedLatest MID version (Australia) is installedMID is refreshing normally (Last refreshed: May 27, 2026)However,...
/dev/mapper/control: open failed: Permission denied Failure to communicate with kernel device-mapper
/dev/mapper/control: open failed: Permission denied Failure to communicate with kernel device-mapper driver. Command failed. getting error in Linux discovery
De-Duplication Tasks created for only for Network Adapter Class
Hello Folks, I am facing a issue where ServiceNow Discovery is the only source of Discovery, yet, it is still creating de-duplication tasks for Network Adapter discovery. The work notes of de-duplication tasks shows the below message.Duplicate CIs ar...
Serial Number issue in CMDB
Hello Community,I am discovering a Windows VM host in ServiceNow. On the machine, I can see the BIOS serial number, but during Discovery the CI serial number in CMDB is getting updated to the Baseboard serial number instead of the BIOS serial number....
How to discover VMware photon
How to discover and classify correctly VMware photon in ServiceNow Discovery
Right clic with mac
Hello,Is it possible to have right click behavior using a Apple mouse ? Ctrl + click doesn't work (or just on a very limited way) on Safari or FF for Thanks in advance.
Resolved! How to Delete Certification Template and Audit in CI Class Manger
Hi Team, Hope all are doing good. Need your assistance on how to delete Certification Template and Audit in CI Class Manger for Windows Server. I have successfully deleted Certification Filter but unable to delete template and audit. Kindly help me r...
SAM_ Discovery map Issue
Hi Team, I am SAM consultant. The software models have been created in ServiceNow SAM through integration of SCCM and Intune. But there are more than 250 software models populated without discovery map though normalized automatically. I am not able ...
License Allocation in software entitlement
Hi All, We use alm_entitlement to track our purchased softwares and add user/device under allocation tab. For assets which we add as CIs (allocated to) we don't find any information about the entitlement when we go and check the cmdb record of that...
Solarwinds service graph connector - stacked switches
Hi community - I recently implemented the SolarWinds Service graph connector but am seeing an issue with Stacked switches. It seems that only one of the nodes in the stack is in the import set. It is usually the master or one slave but there is alway...
Resolved! Confirming location of an asset would be CI Attestation or Data Certification?
Hi everyone,I am looking for some conceptual guidance to better understand the philosophy behind two ServiceNow features: CI Attestation and Data Certification.I am struggling to understand where the line is drawn between them, especially when it com...
Certificate Management / MID server error
Hello, We are in the process of implementing Certificate Manager.We have a MID server that executes commands on an ADCS server. We are experiencing random errors with a vague message. (sometimes works/sometimes not)Do you have any information or solu...
Resolved! Data Certification Fail should create a Remediation Task - is there an OOTB way to do this? Or has anyone customized?
When a Data Certification Task is marked Failed, we would like a Data Remediation Task generated to another group to remediate. Does Service Now have any plans to include in future releases or is it there now and I am just missing it?