I working on a windows discovery schedule. i have done the following:- credentials (have tested them)- open all needed firewalls- gave the mid the needed capabilities but when I run a discovery, some of the devices, I get WMI not connected, and some...
Hi Team, Hope you all are doing well. I need information about Foundation data for ITOM/ITAM/HAM/SAM? We are going to implement the ITOM/ITAM/HAM/SAM and need to know what are all basic requirements and required tables regarding the same. Please gu...
We are in the process of transition our IT "documentation" from its current location into ServiceNow. A large majority of it is going into the Knowledge Base which is perfect for How-Tos however there are some items that we are not sure what to do wi...
Why the host data collection field is showing "Collection Failed" while status is still Up and Data collection is on in ACC agent table ?Can anyone tell me what is the reason behind that and how to troubleshoot that.
Team,We have a multi cloud environment. (AWS / Azure & GCP) & we want to perform discovery across all clouds.As per the environment, cloud team is saying that they can provide connectivity from AWS to Azure & GCP.It is a best practice? Can we Perform...
SNMP port is missing in scanner tag in XML of Shazaam input probe resultWhen we are running the discovery of the APIC controllers, Compute leaf, spine type devices, we are not the port 161 open/time_out result in the shazaam input probe result.My que...
Need help with Cloud Provisioning and Governance Implementation Process in ServiceNow. A step-by-step guide could be really helpful.
I have a requirement like after incident closed also one field has to be editable for a particular group member.In system properties, it is defined as after 5 days of resolution , state has to be chnages to closed. That field is editable when state i...
Hi ServiceNow experts, I am recently working on Alert correlation and Alert grouping. I am confused on how the alert grouping is performed and unable to find documentation on closed alerts Alert 1 ->Initial event generation -> 2026-06-11 10:58:00 Ale...
Hello everyone, We have created a pattern extension for routers to make some customization. Basically we are trying to get the description from the device's interfaces and populate the field "short_description" in table "dscy_router_interface". Since...
We've successfully Discovered vCenters w/in our firewall, but now need to do one outside our firewall. To date, I requested to have the following ports opened, however, (Jakarta) Discovery is still failing, so am asking which ports must be opened for...
I am getting this error, not sure why can anyone help me on this. >> IMAP is enabled on the mailbox>> API permission is also there with admin consent. Not sure what else i need to check??I am following this KB - > https://support.servicenow.com/kb?i...
Good Morning, Has anyone looked and located this information in a consolidated fashion? So far , SN Support says the only way to get this information is to locate each separate page for each Class .= = = We are working on a major project to improve...
In event management, in the Alert Correlation Properties if we specific "Group By" property as suggested like any of the alert field, for example say I specific alert_cmdb_ci.location Which one of the correlation type, out of all is impacted or will ...
Hi colleagues!We have been running discovery against our openshift environment, and we see for [cmdb_ci_oslv_container] all CIs have install_status set to Installed, while the [cmdb_ci_oslv_container] items show a correct kubernetes status (running/f...