Hi team,In our ServiceNow prod instance (Washington DC), many discovery models (cmdb_sam_sw_discovery_model) are missing software models (cmdb_software_product_model). Dev instance shows proper linkage.Dev:Prod: What is the gap?Thanks!
We use Discovery Admin Workspace for:Missing compute resource insights (stale record corrections)Discovery diagnostics error correctionsSince these are recurring records and often handled by multiple admins, it’s hard to know:Who is working on which...
In our organization, we actively use Discovery Admin Workspace for the following recurring activities:Insights for Missing Compute Resources – to identify and correct stale or missing discovery recordsDiagnostics Error Type Corrections – to analyze a...
Hi all! We have configured Azure Cloud Discovery with a Service Principal that has access to all the subscriptions. After the Cloud Discovery, we are also running a VM Discovery. We have configured the location of this schedule to be "Azure" so curre...
Hi ServiceNow Enthusiast,I have configured an alert correlation rule using Alert Automation in the Service Operations Workspace (SOW). The alert grouping is functioning as expected for newly generated alerts; however, it does not appear to work for ...
Hi ITOM Community,We are implementing an automation for VM onboarding (virtual machines are created by an external orchestrator). As part of this automation, the orchestrator needs to call ServiceNow to trigger Discovery for the newly created VM(s), ...
I am struggling set-up Oracle cloud and as well Oracle On-prem discovery. I followed all the instructions in the SN docs- but it doesn't help much, No video explanation.Can anyone share some screenshots or any better docs/videos?
Hi,Does anyone know why the 'Software installed' field is not populated (software installed are not listed in related list) when using ACC for discovery?Everything else, like network adapters, processes, TCP connections, file storage, etc., is discov...
Hi All,We're facing an issue with Azure Cloud Discovery, there are currently hundreds of Azure Subscriptions on our estate, all under one Azure Service Principal.The issue we have, is that the "Resources" within those "Subscriptions" are not automat...
Hello,We currently use Horizontal IP-based discovery to discover our IT infrastructure.We are currently planning to use an agent client collector(ACC) for discovering our Windows servers because, due to hardening of Windows, we will no longer be able...
Hello,I would like to set the model for an SNMP device in Pattern Designer.I can read the model via sysdescr, but I can’t enter this value directly under $cmdb_ci_ip_switch[*].model_id. To do that, I would need to know the model_id.This is, of course...
Hi everyone, I am working on a CMDB Health lab related to Duplicate CI Remediation, but I am facing an issue where duplicate tasks are not getting created. Here is what I have already done: - Created duplicate CIs (same name under cmdb_ci_server)- Ve...
Hi, I need to transform timestamps into dates.I try to use GlideDateTime in an EVAL script during table transformation, but I'm always getting an error. Does anyone know, if it's in general supported, I couldn't find it documented and in the EVAL scr...
Hello SN Community,My company's security team has given us a requirement to identify which CIs are internet facing, and also identify which of those CIs are protected by a Web Application Firewall (WAF). Our CMDB team is struggling to identify out-of...
We have migrated the windows servers to AWS Cloud recently. Now, we want to discover them. Can someone guide me the step-by-step process please? What are the ports needs to be open, does those devices need any cloud credentials, or we can use the exi...