Hello,I want to reach out to those who may have experienced a similar situation in hopes I can find a resolution to an issue.We have a requirement to update an alert form with a correct Assignment Group. This assignment group is sent in the payload a...
We are performing Service Mapping on one of the Service We using, which we were able to Map on Istanbul version. However, after we have upgraded to Kingston, we keep getting the error as below on the entry point itself: Missing pattern-based outgoi...
Hi, inside the additional_info field in an alert we have information like this coming with the event: {"source_link" : "http://link.to-the-source-monitoring-system.com?id=12345"} Now we want to use this link in an alert management rule "Open Source L...
Hi, We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...
Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?
We're preparing to roll out service maps and one of the deliverables I'd like to create is an App Owner (eventually, Service Owner) dashboard that shows the viewer: For all apps I own, these are the ones that are listed as being Impacted by an Incide...
We have a requirement to create a correlation as below. The Storm of Node Down Alerts should be grouped together based on the CI Class and only one INC should be created using the assignment logic based on the Class and its Support Group. The logic s...
Hi All, Hope you are doing good. We have few integrations which uses the MID SNMP TRAP LISTENER method to bring the events into ServiceNow. But this method is having source value as "Trap from Enterprise Listener 111". Is there any way we can change ...
Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?
We applied "Key A" to services and network devices using cmdb_key_value and executed Tag-base ServiceMapping for "Key A."However, CIs that have "Key B" in addition to "Key A" assigned via cmdb_key_value are also appearing on the ServiceMap.There are ...
Has anyone done Service Mapping against Citrix Loadbalancers without giving SSH access? If anyone has done it with NITRO API, can you explain how that works?
Hi Team , We are currently configuring the Service Graph Connector for AWS (SG-AWS) to populate our CMDB with detailed EC2 instance information (RAM, CPU count, Disk sizes, etc.). We are running into an issue where these "deep discovery" fields are c...
Hi all, Utah instance (although only recently updated and was seeing similar behavior in Tokyo) doing IP based server discovery. Recently, we setup a discovery schedule using new MID servers to scan a newly deployed environment (on-prem, mostly VMWar...
I have a requirement where I need to not create an Alert for the same node if I get a Clear from it within 10 minutes. So for example I receive an Event for Node1 at 10:23:00 with Severity as Major. Then at 10:25:00, I receive another Event from Node...
Hi , Can any share the discovery process flow for flow for v center, storage, and network devices, including perquisite, flow, output common error and scope. include all the things i missed any thing here.
