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Alert Queries

Hello There,1.The alert remains open for a long time. Could it be because a clear alert is not being sent? There are some group alerts which are open, and their secondary alerts are also open. These alerts were created on the 2 weeks ago but are stil...

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Tag Based Alert Clustering Definitions Issue

Hello Everyone,I had a scenario where if I receive 10 alerts with the same problem (router) and alarm type (down) within one minute, but from different devices, then it should create one group alert and only one incident for the primary alert in that...

Event management

In event management in alert grouping in instance where can an operator give feedback on an automated alert grouping.

ThanmayM by Tera Contributor
  • 546 Views
  • 3 replies
  • 0 helpfuls

Check Point Firewall Discovery - Servicenow

Hi Team, Our organization using the checkpoint firewall but servicenow is not supported as of now.I am trying to discover Checkpoint firewall, but the Firewall classifier and we can able to discover with community string and only we couldn't able to ...

Balaji34 by Tera Contributor
  • 2817 Views
  • 8 replies
  • 1 helpfuls