What is the preferred method to enhance a Discovery Pattern?Modify an existing patternCreate a duplicate of an existing pattern and modify the newly created duplicateHere are some considerations.Modifying an existing pattern will generate skipped cha...
Linux Servers are being classified as computers post Zurich Upgrade, is this a known issue post upgrade?
Hi Everyone, I am compiling a catalog of the various use cases that have been implemented as part of our ServiceNow Discovery deployment. By “use case,” I am referring to specific scenarios such as integrations with third‑party tools, credential mana...
Hi friends, I am stuck across one interview question which I attended yesterday. There is a mid-server in on-prem environment which is discovering CI's since last 6 months. Now, I want to migrate the mid-server to cloud environment. What are the pos...
Hi Everyone, Long time lurker, 2nd time poster. I have a requirement to integrate the below https://marketplace.crowdstrike.com/listings/ServiceNow-ITSM-SOAR-Actions I'm newer to integrations, I've done Azure SGC, but I'm having a hard time finding o...
Hello Everyone,I am getting the attached error when trying to discover the Windows device, I created credential for a machine & for One machine the credential is getting validated but for the remaining machines getting this error.Based on my underst...
Hi all, We are running both agent based and agent less discovery and see that the ID field in sys_object_source table is either 'servicenow' or 'AgentClientCollector' as we see below The issue we see is that when discovery runs again for the same C...
Hi All,The node name is present in the Message Key for all events. However, for some events, the CI name is also populated in the event Node field, which results in the Alert Configuration Item being populated correctly. For other events, the CI name...
We are wondering if we can use event management for this instead of incidents. The current process is listed below and at the bottom you can see which system the log is being sent from. Logs are sent from assets (servers, firewalls and SaaS applica...
When we Discover a Cisco Stacked Switch, it does not create 1 CI for each switch in stack, but 1 CI, with information about the other switches in stack. Our network team would like to have 1 CI for each with a hardware relationship showing how they...
We are on Xanadu. For discoveries that were previously working, we now see many of these errors in our job logs and discovery dates getting stale. However, when running a Discover now, it works. Also, if I take all the IPs of the failed discoveries, ...
I'm running ITOM Event Management on Xanadu PDI and I'm running into a strange issue. In alert forms, the Configuration Item field will say (Empty) but when I click on the Open Record link, the appropriate CI record opens. So there is a CI but it i...
As part of POC we are testing the Event Management integration with Solarwinds.When the Solarwinds send the "Alert Triggered" (in this case Volume high) event type to the SNOW the Alert is getting generated and able to pick the Event Rule which we cr...
Hi Team, Looking from a scalability point of view. How many hosts a single MID server can discover. Regards,Amit
