Can I add a new tool tip to the business criticality and business service classes in show dependency views.Here tool tip should be the Parent of the Business Service.
Hi, When I'm trying to move the connectors that I created in Development instance, the connector instance is not getting captured in update set and While I'm trying to move that as xml I'm getting the url same as development.Please help me with this ...
Here is the case: 2 CIs belong in the same Class (cmdb_ci_win_server)Same NameSame Serial Number and TypesSame MAC AddressSame IP Identification Rules checked.Glide properties checked.Inclusion rules (both Health and IRE) checked. IRE creates tasks ...
I need to populate two CI classes in the CMDB using data provided via an Excel spreadsheet. The client will supply values for the following attributes:1. VMware vCenter Server Object (cmdb_ci_vcenter_server_obj)NameIP AddressSerial NumberOS VersionIn...
I am planning to schedule the CIS DF exam with PearsonVUE.My name on my Aadhaar card is Baktavar Baba. While registering for the exam, should I enter First Name as Baba and Last Name as Baktavar?Earlier, my Webassessor profile had First Name: Baba an...
Hi We found that all the CIs discovered by Dicscovery Source: ACC-Visibility is not populating OS Build Version.Does anyone have an idea about it like why? and how can we fix it? Thanks Deepanshu Grover
Hi all, I am getting inconsistent Software Installation results across multiple ITOM Discovery environments (including PDIs and Permanent Dev Instances). While Discovery completes without errors, the Software Installations tab shows incomplete data f...
Hi We found that all the CIs discovered by Dicscovery Source: ACC-Visibility is not populating OS Build Version, does anyone know why and how to fix it? ThanksDeepanshu Grover
Hello upon trying to start this task, upon turning on Debug mode I get an error. "Process detection failed: Execution of command com.snc.automation_common.integration.exceptions.InvalidCommandException: executeQuery : Could not get query Select * Fr...
Hi All,We are doing POC on the Event Management for Solarwinds. We would like to understand which connector instance would be the best PUSH or PULL? Our Concern is if we use the PUSH connector:1) Do we lose any alert aggregation2)Does it apply the ...
Would like to know if there is any best practices to setup the Max run time for discovery schedules?Which number would be a good solution? around more 30% of the time needed?Thank you guys in Advance.
Hey,We have been doing the POC of Event Management in our lower instance. I would like to understand few things on the Connector Instance Values.1) When I turn on the connector "initial_sync_in_days" was set to 7 days by default and we were seeing t...
Hi Community, I have script created on my windows host to capture health metric like, CPU, Mem, Process etc.My requirement is get the metric data into ServiceNow for event creation and Incident management.Looking for advise on the possible ways to ge...
Hello all, We were starting to implement discovery and the network team had apprehensions. They do not want to open SNMP into devices as that could be a security threat. One important item which they wanted to know if ServiceNow can work with API ins...
Below is the list of two CI classes and their attributes that we will populate manually in our CMDB through an Excel sheet - 1. VMware vCenter Server Object (cmdb_ci_vcenter_server_obj )NameIP AddressSerial NumberOS VersionInstall StatusEnvironmentSu...