Dear ServiceNow Experts, We have a requirement to POST the Incidents created in ServiceNow to BMC Remedy Portal.When trying to connect using POST Method through REST Message API I'm getting the following Error End Point:https://XX-XXXX-api/api/qs/oa2...
Hello all,We have a requirement to update Event Management integration so that events should no longer correlate to an existing alert once 7 days have passed since the alert was opened. Instead, a new alert should be created, the previous alert shoul...
Please help me in understanding :Is there a way to directly establish a relationship between the VM and related Cloud Service Account? I could only see that the account id of the Cloud Service Account is a part of the Object Id of the VM and there is...
Hello Experts, We have discovered CI in environment Have multiple Data source - SCCM, Solarwinds , ServiceNow, Cloud etc.. 'Discovery Source' was ServiceNow before we had another Data sources. Now since we have other SOurce they have updated the 'Dis...
We updated our ServiceNow Instances (Yokohama Release) with the latest "Discovery and Service Mapping Patterns" V1.29.0 and wonder why suddenly Queries, Reports, Dynamic CI Groups etc. relying on the CI Name part "PostgreSQL" no longer work.Failure i...
Hello All,Requesting to kindly share your knowledge on the following queries regards to ITOM : Query one :Scenario based: Instance A is connected to a MID Server, and the MID Server sends scan data to Instance A every week.Is it possible to temporari...
Hello everyone,Has anyone successfully implemented ServiceNow Discovery for Dell PowerStore systems, specifically PowerStore T‑models (e.g., 1200T)?We’ve reviewed Dell documentation, ServiceNow product docs, and existing community posts, but haven’t ...
Fairly straightforward question which I'm sure will have a not so straightforward answer. Goal is to be able to look at the dependency view of a switch and see all the connected devices. Specific use case that triggered this post is the ability to pu...
So we are trying to switch from WMI to WinRM protocol when performing discovery. The computer I am testing with is able to be discovered via WMI, but WinRM is failing. I have checked everything I know to check:- Service is running- Firewall ports 59...
Hi Team we are trying to install a mid server in redhat linux machine, and I'm able to download the installer file in the machine, the service seems to be running but there no entry created in servicenow and also we are facing the below issue. BR,Pr...
Hello Team,We have a requirement to provide a user with access to create and edit service instances in Service Mapping. The challenge is that the UI actions (buttons) on service map page and the Edit Entry Point section are not accessible unless the ...
1. Authentication and Credential StrategyWindows Discovery relies primarily on WMI over DCOM, with RPC and SMB as supporting components.Best practices:Use a dedicated domain service account.Grant the account local administrator privileges on target s...
When i am doing Cloud discovery in Discovery schedule, When i click on Select Datacenters, i am getting below errors, please suggest ThanksSandhya
Hi Experts, We are integrating Jamf data into cmdb_ci_disk using the Service Graph Connector. During ETL, we split disk_model_info into manufacturer, model, and sys_ids via a custom script operation (order 3500, after Cleanse Hardware Model). CMDB ta...
We have a working SCCM connection. I am trying to populate the hard drive serial number into ServiceNow. I can see the value is available in SCCM, but when I try to create a transform map or adjust the robust transform, the serial_number field is not...