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Resolved! Service Mapping Queries

Hi All, I have few queries regarding Service Mapping:Can I include relationships in the map like windows server to vminstance?How can I exclude decommissioned vminstance or servers from the map?In the mapping, how can I specify which classes I want t...

Duplicate location clean up

Hi All, In location table(cmn_location),There are duplicate locations based on same names and this is referenced in other tables like incident ,cmdb, change etc.What should be the best approach to deduplication or clean up the locations .Would it be ...

_bhishek by Tera Guru
  • 542 Views
  • 2 replies
  • 0 helpfuls

Discovery without RPM

Hello!The client I'm working with, unusually, installs software on Linux Servers without RPM. Therefore, horizontal discovery isn't detecting the software installed on these endpoints.I'd like to recommend ACC-V as an alternative in this case. But I ...

renatobotto by ServiceNow Employee
  • 277 Views
  • 1 replies
  • 1 helpfuls

AWS cloudwatch event integration with ServiceNow

There's a requirement to integrate AWS events with ServiceNow for event management. I have used below link to configure the topic in AWS.  link: https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/event-management/ta...

Roopam1 by Tera Contributor
  • 2039 Views
  • 7 replies
  • 0 helpfuls

OEM Discovery

Hi All, I'm wanting to import OEM data to CMDB, has anyone setup or has example discovery for importing OEM data, for example hostnames, Ip addresses, tags, etc,.. from OEM - with the possibility of using OEM's emcli commands? My OEM knowledge is lim...

jimit by Giga Contributor
  • 745 Views
  • 4 replies
  • 0 helpfuls

Huaweir Devices Discovery/Integration

Hi All, Has anyone done the discovery of Huawie devices? Be it swtich, firewall, VM, Vsphere etc.. And has anyone integrated to their available solution to fetch the inventory and update in ServiceNow?

pratik0306 by Tera Guru
  • 778 Views
  • 4 replies
  • 1 helpfuls

Resolved! ACC-V Software metering - Osqueryd install script

Hi all, I am working on using ACC-V (Agent Client Collector) to get data on installed software usage and metering.  Having addressed the pre-requisites I now need to install the Osquery daemon on a test laptop.  I intend to use the script provided in...

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Need Guidance on Service Graph Connector for Microsoft Azure

Hi Team, I am new to Service Graph Connector (SGC) for Microsoft Azure and would like some guidance to understand it better. Specifically, I am looking for: Step-by-step process to set up and configure the Azure connector in ServiceNow (from Azure ap...

String by Kilo Sage
  • 1099 Views
  • 4 replies
  • 0 helpfuls

Performance Analytics

Hello team, I got this requirement for Performance analytics....im new to this topic...can someone please help me in building this logics for these 6 KPIs KPIDescriptionTargetNotesCI Completeness Score% of assets (CIs) with mandatory fields populated...

Suhail2297 by Tera Contributor
  • 374 Views
  • 2 replies
  • 0 helpfuls

MSSQL Namespace error

While working on discovery I am getting the following error message Error during execution of Windows command: executeQuery -Namespace root/Microsoft/SqlServer -Query "SELECT Name FROM __NAMESPACE" due to com.snc.automation_common.integration.excepti...

Guidance on Tenant-Level Azure Cloud Discovery

Hi Everyone,I’m looking for guidance on configuring Azure Cloud Discovery at the tenant level. Is there a way to schedule discovery so it automatically enumerates all subscriptions and their resources (VNets, VMs, etc.) in a single run—using one Serv...

AdhithyaR by Tera Contributor
  • 601 Views
  • 2 replies
  • 0 helpfuls