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Resolved! event mgt

requirement is if 3 alerts is created in servicenow , first should be parent and rest 2 will be child ,and i dont want to use primary and secondary , also source and sevrity is handled in configurationi want to group them all together first should be...

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Resolved! Validate the Relationship between the Cis'

For one of POC I am working, out of 7 Servers only 3 servers are discovered and populated in CMDB table. I need to Validate the Relationship between the Cis'( Like Depends on/Used By, Connected to/Runs on). But relationships are not showing. What cou...

baba by Tera Expert
  • 596 Views
  • 3 replies
  • 2 helpfuls

Resolved! MS SQL discovery cerdentials

Hi Team, Can anyone tell what credentials to be setup for discovering MS SQL DB instances .  The DB Account are Windows Authenticated based . We have Windows Service Account . So what has to be set up specifically for MS SQL piece ? or do we not need...

Nisha30 by Kilo Sage
  • 598 Views
  • 4 replies
  • 4 helpfuls

Resolved! MID Server Installation

Hello Everyone,Can anyone tell me How will we confirm how many MID Servers we need to install in any Client Network.Thanks

Printer Discovery schedule

"I’m discovering printer devices using discovery schedules, When the SNMP version is set to 'ALL', the discovery fails. However, when I set the SNMP version to V1/V2, the same discovery schedules completes successfully. Could you help me understand w...

pranithadar by Tera Contributor
  • 991 Views
  • 1 replies
  • 1 helpfuls

Discovery admin workspace

I do not see any data for Shazzam insights even after setting 'glide.discovery.shazzaminsights' property to True.No records exists under 'IP Addresses' in 'Discovery Admin Workspace > Insights > Shazzam Insights'Do not see any records created in  Sha...

neelkanth by Tera Contributor
  • 842 Views
  • 3 replies
  • 0 helpfuls

Digicert Certificate Management - Workflow getting a 400 error

Hi, we are looking at integrating ServiceNow with DigiCert for automated Cert Request fulfillment. We have created a routing policy  and chose "/order/certificate/ssl_securesite_flex" as the API URL and when a new Cert is requested a New Certificatio...

Sridhar Rao by Tera Contributor
  • 392 Views
  • 2 replies
  • 0 helpfuls

alert correlation

How to correlate reopened alerts, for example let's assume 8 alerts, alert1 is primary remaining all secondary. Now i closed primary alert1 then remaining all are closed. now if I reopen alert8  then alert1 will be a primary one.if I reopen any alert...

Resolved! serial number for silver peak devices

Hi All, Has anyone discovered Silver Peak  router devices. if yes, could you please let me know if you were able to discover Serial Number for those devices and how? I am able to discover these devices by adding SNMP OID classification, but Serial Nu...

Heavy Active Directory use from the Microsoft AD spoke returns error

We have some jobs that run which can occasionally have a high volume, which use the Microsoft AD spoke. When this happens the job can error, returning the message below. Has anyone run across this error before? How can I fix this? Import-Module : A c...

Nick78 by Tera Contributor
  • 819 Views
  • 2 replies
  • 1 helpfuls