help me . Name the searching technique used to search a record or text in ServiceNow.
In ServiceNow, Zing is the searching technique that performs all text searches.
Forum Posts
Alert Correlation Rule
Hi,When we correlate the alerts, is there a way to bring all the CIs information that has been correlated into the description of the parent incident. Thanks,Shaziya
ServiceNow Integrations & CMDB
I’ve been working and studying ServiceNow for years and I’m not satisfied with what I’ve learnt from ServiceNow or with the last of real life expertise for integrations and CMDB building. I'm looking for someone who can show me how this is done.
How to remove a field from additional Information in an event
We are trying Ci binding. So we are trying to use name in the additional information to bind CI. However Correlation Id is causing an error.Following fields are there in additional Info in the event - 1. Url 2. Correlation id 3. Name I want to remove...
MSFT SQL Instance creating empty records in Servicenow via Discovery
Hi All, For MSFT SQL Instance, I have created two CI Identifiers.1. Name with Priority 50 2. Class and Instance name with Priority 100 Now I can see 50 records getting creates where name, and instance name both are emptyboth Identifiers have Allow Nu...
Integration Guidance: Data Center Monitoring Tool with SN for Change Management & Equipment Mapping
Hello Community,I am exploring the integration of a Data Center Monitoring Software (DCO & DCE) with ServiceNow to achieve the following objectives:Change Ticket Automation: The tool provides critical device information, and we want to raise ServiceN...
Discovery of vCenter fails
Hi,We are doing POC of Discovery and when trying to do a vCenter discovery it only manages to create the vCenter CI: Hovering the cursor over 'Details' under 'Issues' says "No credentials found for types SSH Password, SSH Private...". And under the D...
Configuration Item List is To Long
When in a list view of Incidents and needing to update the config_item field of the incident, often because it is empty, hitting the search button returns ever CI in the CMDB. How do I limit this to principal CIs?
Resolved! Is it possible to add a save button to the service operations workspace?
Is it possible to add a save button to the service operations workspace so changes can be made to an incident?
Lansweeper versus ServiceNow Comparison
Hello, My organization is assessing which will be best for IT Asset Management (Lansweeper or ServiceNow ). We currently are using ITOM Visibility (Discovery) to populate our CMDB. Does anyone have experience with Lansweeper? If yes, what are the pro...
Discovery schedule to use only SNMP V2 version for discovery
Please let me know if anyone faced this requirement when there is a possibility of ServiceNow discovery schedule to use only SNMP V2 version when V1/V2 is selected.
Report on active assignment groups in ServiceNow with no of User attached to ServiceNow Groups?
Report on active assignment groups in ServiceNow with below Scenarios 1 Manager name (owner o f assignment group)2.. How many users are tagged to each assignment group3. Way to find if the assignment group is part of any workflow (yes/ no)4. When w...
Server duplicates
hey, there is an issue going on and i'm unable to figure out the things. The issue is there are CI's which have duplicates by name but contains different serial number. Now these are azure servers which change(update) there serial number when the ser...
How to edit Global search to find out CI owner and other info
Hi All, We have an requirement if some is searching the CI in the global search it will display the CI owner and related Problem, problem task , change , change task , incident etc. Can anyone help me on this?
Need Help! - Agent Client Collector Framework - [Error] [agent] [handshake failed with status 401]
I am getting the following error [Error] [agent] [handshake failed with status 401] - Authentication failed - API key is invalid in the acc.log file.Notes to consider:- This is on-premises environment.- Instance and MID Server and Agent installed in ...
