Even though I have created a database view using the alert and sys_email tables with a LEFT JOIN on sys_email (using email.instance = alert.sys_id in the WHERE clause), I am still not getting values from the sys_email table—only the fields from the a...
Hi all, For ACC-V, customer have to install more than 4000 agent client collectors.And also wants to install acc in specific folder. In this case, I recommend customer to use command line installation by ansible for linux OS hosts.rpm -i --relocate /...
Is there a way to pass a Discovery Pattern variable to a Step using javascript? e.g. passing information obtained in a prior step such as the $WIN32_ComputerSystem.UserName to the javascript in the next step?
Hi,I have added an extension in the Windows OS pattern, where I want to populate a custom field called Full OS Build, and it works well, however in small percentages sometimes the result returns null and in that case I would not want to run the trans...
Hi All, I would like to use "Use dynamic default" value functionality. 1) We have a field called "Connection strength" in Relationship Table. It has choices as a) Always b) Cluster c) Infrequent d) Occasional 2) Now based on condition example whil...
Hi, I'm getting an error in one of my patterns: "Identification Engine: Discovery status is FAILURE, Identification sections in pattern failed: section: <Pattern name> Identification, error: Reference and relation tables must be a CI Type, change <cm...
I'm looking to add a new pattern discovery for ITOM Top Down mapping for FCGI on a AIX Appache server. I would like to know how to add this new pattern discovery If you could give me some information it will be appreciate.FYI: I never create any patt...
How can we discover the GPU(Graphics process unit) values for Linux server. Need below values.GPU ManufacturerGPU TypeGPU CountGPU Memory Size
I have merged few table including location table. now as per the below screenshot 3rd party team fetching all the information mentioned in this database view table along with country. I want to add one condition here in this table that if user is mem...
I see that AWS Discovery in China is not officially supported, but we are looking into the level of effort it would take to set up AWS Discovery for China. Is there any documentation on how the IAM end in AWS is set up for this. Is it similar to how...
Is Service Mapping required before the implementation of ITAM ?
Hello, I started to create my application inventory with business applications. I started also to create application services and built relationship (Consumes) between my business application and my application servicesWe are planning to deploy servi...
Hello, Could anyone guide me on the below question:Can the ServiceNow instance directly interact with customer's network if the exclusions are made to the customer's firewall thereby eliminating the need of MID server?I know the answer is mostly no b...
We have a custom check definition to update the "Environment" field of CI's. The check type contains the command to discover the environment. However, we see that the Environment discovery does not trigger the IRE. I went through the scripts for Main...
I know this question has been asked here: Solved: Using Flow Designer, add attachment to Send Email ... - ServiceNow Community but I'm wondering if there is an easier more out of the box solution to have an attachment thats always added to a canned e...