What is the use of Process Mining in ITSM?
Hi All, Can anyone help me to know more about Process Mining use in ITSM? Thank you,Aryan
Forum Posts
Unable to create Case task at sn_customerservice_task table
I kept below condition to validate when a new email is arrived: Mailbox = JunkState = IgnoredReceive type = NewTarget = EmptyUser ID is inactive____________________ (function runAction(/*GlideRecord*/ current, /*GlideRecord*/ event, /*EmailWrapper*/ ...
Resolved! Software Metering and Usage data from Servers With ACC
Hello Everyone!! Can we get the Software metering and Usage details from the Servers(Winodws , Linux) With Agent Client Collector ? If you achieved this earlier please let me know!!
Network Command Line Terminal Based Discovery Pattern
I am trying to create a pattern which uses SSH connection to a network switch. Idea is to login to the network terminal console and run commands like "show running-config" or "show system info" and then fetch the values from the command output using ...
Not able to select and copy anything in ServiceNow
Last week I was able to highlight info in ServiceNow. And now I can't i get a prohibited sign when i hoover over data in ServiceNow. 1. I have changed browser.2. cleaned out my history on all browsers.3. Cleared out my history in clipboard and restar...
HTML based parsing in Discovery Pattern Operations HTTP Get Call
Has anyone created HTML based parsing method for http get call discovery pattern? I am doing a get command and getting a html response in a text format. Finding it very difficult to parse the output using regular expressions. RegEx is not working at ...
How to use Private key in Data Source for SFTP Connection?
Hello, I am trying to make connection to one of the server using SFTP protocol but not able to resolve it. Below is the scenario: 1. Get the file from server using data source & SFTP protocol. 2. I have to use private key only to make a connection us...
Best way to deploy custom script to Agent client collector- Urgent
Description: We need to deploy custom changes in OOB data_collection.rb file for Linux to every Linux server connected via ACC agent in ServiceNow, so if we attach that customized file in ServiceNow acc-f-modules again in zip format, will it be autom...
WinRM Disabled. Impact on Discovery functionality?
Hope someone can help. I am planning implementation of ITOM Discovery, Service Mapping and Event Management for a self-hosted customer and during initial technical spec discussions regarding MID servers, their infrastructure partner has advised me th...
Discovery - One Identity credentails integration configuration.
Hi Experts!I have a requirement that is to implement Servicenow Discovery, but all credentials are stored in One Identity application. So I want to know If exist a way to integrate Servicenow to One Identity to retrieve all credentials and use them t...
Service Mapping Pattern Error
Getting below 2 error Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection The relation contains wrong reference Please suggest...Bikash
Missing pattern-based outgoing connections from load balancer. Please check the correctness of the
Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection.Hi Everyone,We are currently trying to Service map an application "Top down" for our client, but we are stock in this error - We ha...
Discovery simulator tasks
I want to execute the following tasks! 01: Navigate Discovery02: Validate MID Server03: Run Quick Discovery04: Create Credentials05: Create Discovery Schedule06: Create Windows Only Behavior07: Reconfigure and Test Discovery Schedule using New Behavi...
Qualys Service Graph Connector
Hello Everyone, We are implementing a Proof of Concept (POC) for the Qualys Service Graph Connector and have successfully authenticated with the Asset Management and Tagging APIs. However, when attempting to load data, we encounter a socket error, an...
Service Mapping Error: Failed to match endpoint of type cmdb_ci_endpoint_tcp, please check the identifier rules
While adding an entry point in Service Mapping for type TCP, receiving the following error: "Failed to match endpoint of type cmdb_ci_endpoint_tcp, please check the identifier rules". I also updated the discovery properties to use CMDB identifiers, b...
