I have a number of HP printers configured with SNMPv3 that I can SNMP walk without error using our ServiceNow credentials. However, it appears information like Serial Number and Model are not always where I think Discovery is looking (based on ECC Q...
I am trying to create a Tag Key & Value Policy that looks at the value for the key "altci" and checks against the cmdb_ci_service_discovered table to see if that value matches an existing record on the cmdb_ci_service_discovered table I am not sure ...
HelloI have installed the Certificate Inventory and Management pluginIf you are running Discovery and manually managing it after discovery without using it as certificate management automation,Is certificate revocation detected by discovery and is it...
Hi,I am trying to implement the Mid server clustering - failover and load balancing does anyone have some materials like ppts on clustering, FAQs related to the same, and challenges faced while implementing mid server clustering - failover and load b...
Hi All, We are in the process of implementing certificate management. Following are the limitations.1. Port scan discovery can discover only one certificate per port/device.2. It cannot discover non encrypted certificates. Please share your suggestio...
When we create a computer CI, the value of install_status is 1 (Installed). As expected, a hardware asset record is created (model category, computer), but the value of state is 2 (On order). It is my understanding that, because of the "Asset CI Inst...
Hello, My company has a requirement, we want to integrate ServiceNow ITOM with an external monitoring tool. The monitoring tool should send data via MID Server to ServiceNow.To ensure high availability, we want also to do load balancing. To implement...
Hello Experts, My query is on Discovered certificate. The requirement is to download the discovered certificate in pem or vfx format. Currently I can find certificates in 2 diff tables: sn_disco_certmgmt_cmdb_installed_certificateAnd the sys_certific...
How can i edit discovery patterns to bring additional information from windows device.
I am working on having all our Oracle DB instances in cmdb and we made good progress but there is this one server\db when discovery is run server is discovered successfully but the Oracle DB on UNIX pattern does not launch. Its because it cant find t...
Hello All, Do you know if there is a need / a way to synchronize new custom CMDB attributes to MID servers before they can be populated by custom Patterns? Here is the situation I faced: I developed a new Pattern Extension to populate new custom attr...
Hey Guys, I have been working in ServiceNow for about a year on the Discovery side, mostly implementing. However, I would like to know. How do other organizations manage Discovery Errors? I have read many posts and it seems to be a common issue. Fro...
Good morning, I have to create relationships between supporting IT infrastructure and customer accounts. Currently i related supporting IT infrastructure to the customer application services CIs. Note: This environment is pretty complex.I was told by...
Hi, Everyone!!I am currently running discoveries cloud discovery schedule for which i am not able to find location details for some AWS servers.Could you please help me to check exact issue for this.Thank you.
Hi All, Can anyone help me, to display the YOY percentage of incident in ServiceNow report? What is year-over-year?Year-over-year, also known as YOY or year-on-year, is a financial term and formula used to analyze and compare a particular metric fro...