We're using ACC Monitoring and Metric Intelligence, and for some time now we've been having issues with our ACC Agents showing down when they're actually running fine. One thing I noticed in the ACC MID Server logs and in the ECC queue is a massive n...
We are currently considering using ITOM's Health Log Analytics to analyze logs in ServcieNow and manage alerts, etc. We would like to connect to SaaS such as Tanium or Tenable as a system to collect logs. We need to set up data inputs as shown in th...
Hi all,I am trying to configure SolarWinds connector from my ServiceNow.Have filled in all the details, but when I perform a test, the results returned "Timed out for connector instance".What does this error means?I can confirm the credentials suppli...
All, We are trying to discover Cohesity devices for a client. We are working through the process as defined but are having trouble with the credential on the Cohesity side. What type of credential needs to be created? Does it need to be a local cre...
When a Certification Task is generated, by default we'd like the Assigned user to be able to see the listed certification elements/items grouped by one of the Display Fields available in the Certification Schedule (in our case, "Model")I understand w...
Hello Community, so i want to update the API Key in the acc.yml on our ACC service, as they can expire.I already created a new API Key on [mid_webserver_api_key_credentials]. I can view the API Key.But this is not an encrypted API Key, which i need t...
All, We are running the JAMF connector in a Utah environment. We configured it via the Guided setup and confirmed that the user connects. All of the JAMF jobs are using the same connection. However, when we run the job for Mobile Devices (or do a ...
We just implemented Certificate Inventory and Management for a customer and the customer also have Event Management. I think that I've see configuration to not receive events in em_event table if a certificate is expiring. We don't want to create Ale...
What are the recommended approaches for mapping services involving external devices in ServiceNow? Specifically, I am looking for strategies to handle scenarios such as:Mapping third-party systems or SaaS applications.Identifying cloud-hosted resourc...
Hi all, after create event connector between zabbix and servicenow instance, Customer wants to integrate CMDB with zabbix. Zabbix hosts -> Servicenow CMDB CIs. Unfortunatly there's no service graph connector for zabbix.Is there any ways to solve this...
Has anyone configured Azure Service Graph Connector to collect Software using the Azure Monitoring Agent as opposed to the Azure Log Analytics? As I understand it Azure Log Analytics is depreciated and wanted to know who has switched over and if the...
Is it possible to set an alert tag using the event field mapping type "Advanced mapping using script" or through any other scripted approach in the platform? We have some use cases where we need to do more than just a regex field extraction to get wh...
ServiceNow support has stated that MD server uses the IPv6 MIB for IPv6 address discovery. However per RFC8096 the IPv6 MIB is now obsolete and I have found it is not longer supported by our network devices. Does anyone have a workaround for this?
Hi Are there any best practice resources on how to manage certificates over their lifecycle. I've recently taking this on and one issue I have is managing certificates that auto renew. When a cert auto renews and is pulled in via Discovery the old ce...
Hi All, What are these 2 tables:Application Service [cmdb_ci_service_auto]Mapped Application Service [cmdb_ci_service_discovered] Which tables to use for what reason?
