Revert Pattern to OOB
Hi Team,We did revert few patterns to OOB, but the issue is, customized steps are still showing.Any suggestions?
Forum Posts
How to retrieve Incident Number of the record generated via ATF
Hi, Can I retrieve the incident number from the record generated via ATF
Resolved! Requirement Gathering for Discovery
Hi All, We have requirement for discovery. What are key questions that are to be asked in questionnaire? Please help with the best practices to be followed while implementing Discovery. Thanks in Advance
Truncated Data on Preapare and Preview stepin Integrationhub ETL
I am getting the data truncated on Prepare and Preview step of Integrationhub ETL. The data is available clearly in Import set table but it is getting truncated on this step. please see the attachment.
ServiceNow Discovery Not Identifying All Expected CIs
Hi Community,I'm using ServiceNow Discovery with a MID Server to identify CIs in our environment. Although Discovery has created or updated a couple of CIs, many expected CIs are not being identified, and I’m unsure why.Issue:Discovery is only identi...
Discovery not working for Oracle Databases on AIX
After we migrated from Probes to Patterns, Discovery stopped working for Oracle Databases on AIX. AIX Server Discovery still works. Oracle database Discovery for Linux and Windows servers still works. However, the Oracle Patterns are fail...
What CI Class would be used for a "Smart" Power Monitoring Unit?
We have a need to manage "Power Monitoring" devices (used to track energy consumption real time) for things that are plugged into it. (also known as a "Smart meter" see: https://en.wikipedia.org/wiki/Smart_meter)These devices have Serial#, IP ...
Event Management - Need to create alert for each event,alert grouping
Hello,As per the requirement, We need to convert the emails into events and then create alert for each event for below subject lines ‘[conap10973] XPOC | HOMED Error in WFID = 123456 : LA_BA_SEND : Unauthorized’Here, conap10973 is CI XPOC ...
Agent Client Collector allow list for Oracle GLAS
Hello, I'm working on agent-based discovery to identify Oracle databases, and I've enabled acc allow-list in the acc.yml file.I'd like to know what specific commands/arguments I should include in the file "check-allow-list.json" to discover Oracle GL...
CPG Azure ARM provision error
Hi guys,I am trying to provision a storage device from a cloud catalog item to Azure using an ARM template. I am getting the following error on the RITM associated with the request:Cannot invoke "com.snc.cloud.mgmt.dto.ResourceBlockDTO.getRefCI()" be...
Resolved! Duplicate agent's record -- Agent client collector
Hi Team, We are rolling out agent client collectors on multiple windows server, however we are seeing an issue where 2 records are getting created for the same server under 'Agents', when investigated found that there is only one difference between b...
Resolved! Help with Regex in Event Rule
Hi, I need help with regex when I have tested in regex 101 working fine and under Event rule Transform also populating values on right side when used the same regex but populating Unknown vales in Alert. Please find the below email subject & Body whi...
Resolved! Control-M Integration with ServiceNow
Hi All, Has anyone successfully integrated ServiceNow with Control-M ? Can anyone help me with the set by step instruction on how to set this up ? Thanks in advance!
How to Rollback the changes in Background script
Hello Everyone,If you want to run the script in the background scriptIn the Application Navigator type background script click select and run the script. If you want to rollback those changes in the background scriptIn the Application Navigator type...
Integration with Service Graph Connector for runZero
Hi, Had anyone worked on Servicegraph Connector for runZero to get IoT device data into CMDB, please share some inputs about this integration. Thank You
