We have a use case in my organization to suppress the incidents created through monitoring alerts for CI's under scheduled maintenance. Netcool is our monitoring tool and it creates incidents in ServiceNow. We do not use event management solution fro...
Hi All, We have an requirement where we have create a field call Days old and it will calculate Days old data based on below scenario. Based on the daily scheduled job it will take Based on the daily scheduled job it will take current RUN date and ...
Hi All,I am new to discoveryI want to configure the discovery for Unix and Linux servers.I would like to have Discovery scan all my Linux/Unix servers in Data Centers, including all out-of-the-box attributes,so that I can gather comprehensive informa...
Hi colleaguaes! I checked Horizontal Discovery log and found there 'Process Detection' stage, where WMI queries were executed. As i see, after 'Process Detection' stage a pattern ( for example, 'MSSql DB On Windows') started. How i can check/edit 'Pr...
How the renewal tasks are generated for expiring certificates in the Certificate Renewal (Automated Flow) . I do see certificate notification ( scheduled job) creates renewal tasks on the manual flow table but not seeing anything for automated flow ....
Hi All,I am new to discoveryBelow is the requirement, how to achieve it.Is there anyone who can provide me step by step configuration for the below:1. Test credentials by running discovery against 10 hosts 2. Validate credentials are working I want t...
Background:We're setting up Certificate Management and using Port-based method via Discovery to collect our certificates. I see that we have automatically recieved Certificate task(Manual Flow) in sn_disco_certmgmt_certificate_task table, but only a ...
Anyone having success discovering or mapping Sharepoint 2016? I'm not surprised there is nothing for Sharepoint 2019 yet but a bit surprised that there is nothing for 2016. In the past, we had cmdb_ci_appl_sharepoint records and Sharepoint service ma...
We do not want to discover MSSQL DB where Edition= Express Edition (64-bit),We want to do this using process classifiers. Any suggestions what fields/values can be used? Also any other method through which this can be done more easily is also welcome...
Hello,Question: I need to whitelist certain IP addresses for a Push connector. However, the challenge is that various sources also utilize the event management push connector endpoint. I attempted to use API Access Policy Policies, but I cannot able...
Hello All, Recently , we enabled the discovery for HP Printers and we can see some issue related to Jet direct with Zebra Printer.the Jet direct boxes were connected through the serial cable to a Zebra printer, Also the Jet direct boxes were connecte...
Hi Team,Recently noticed something weird. I have a onchange script on state field when it changes to WIP. Later on based on certain variable conditions, I have to add an additional choice. Its works fine. But when the task state in wip and the option...
I'm hoping someone in the community might have some insight. We've recently activated container discovery using CNO. We have observed that discovery will create Linux Server CIs to reflect the compute which the container nodes are hosted on. We also ...
I have ACC installed in one of windows server and it reflecting under agents in servicenow sn_agent_cmdb_ci_agent table. UNABLE to configure or no options to add CONFIGURED CHECKS. as per attached screenshot it is 0 hence the CI is not reflecting in ...
Dear All, Hope you are fine. I am in a bit of an issue. We are trying to get the latest version of ACC 4.0 installed in the Linux Machine with a RHEL version of 9.0, we are going through a single line installation. It seems to be failing every time w...
