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Resolved! Use same SNMP OID to classify to 2 different classes

Hi Team, Can we use the same snmp oid to classify it to 2 different classes based on other attributes present while discovery?Eg : we have a UPS device which needs to be mapped to other class but both of them are having the same OIDs .

Resolved! Checking Patch for an Installed Service Now Version

Hi,  We are at Aspen Version Hotfix 5. Need to know the patch that we are currently running on.  Do you know any specific place where in we can check the patch which we have been running our service now instance with.  Any help is appreciated.  Regar...

Two-Way Relationship between Change/Problem/Defect

We have Defects, Problems, and Changes, each in their own table.   We've added Related Lists tabs to each form, so that from the Defect form, we can attach a Change or Problem.   However, the connection is only one way; when I look at the Defect rela...

bteele by Tera Expert
  • 1461 Views
  • 5 replies
  • 2 helpfuls

Resolved! Is there anyway we can revert OOB customized event rules to OOB?

Hi All,Is there any way we can revert the customized event rules to OOB? Basically we will play with versions related list to revert back but in my case the instance was recently cloned and I don't see any versions related with event rules. Any sugge...

Ganeshm1 by Tera Guru
  • 278 Views
  • 1 replies
  • 1 helpfuls

SNMP timeout error in prod

I have this case of switches (from only one location) giving SNMP timeout error in prod but the same switches are discoverable in Test instance from the same windows server on which both Prod and Test midserver in installed. Credentials are testing s...

Pattern Designer" plugin was not activated

You recently requested the "Pattern Designer" plugin to be activated on your personal development instance: dev262068. Unfortunately the plugin was not activated. Please report this issue in the Instance Help section of the ServiceNow Developer Commu...

OCI Discovery is getting stuck.

Hi,I configured and created the OCI Discovery Schedule. After the first run, everything seemed good, and the data was pulled successfully. However, I noticed that the Discovery Status was stuck at Active state. After debugging, I saw that the ECC que...

DucVuHoai_1-1721979662698.png DucVuHoai_0-1721979439204.png

About CA Discovery

Hi Community, I wnat to know about by doing CA Based certificate discovery what we will get additional which we are not getting with URL & Port based discovery.

Resolved! Definitions or recommendations for using CI user and group fields

We're in the process of reimplementing our CMDB after 5+ years of an ungoverned free-for-all! I need some help in making sure we make good decisions now that will put us in a good place for the future. Can anybody provide any thoughts, recommendation...