Integration with Service Graph Connector for runZero
Hi, Had anyone worked on Servicegraph Connector for runZero to get IoT device data into CMDB, please share some inputs about this integration. Thank You
Forum Posts
Resolved! Unable to import a credential
I have a case where we had to change the password for the account we use for our Windows Discovery and SCOM connectors. For security reasons another team maintains the password and we do a screenshare for the enter the password into the credential. T...
Utah On-Premises Discovery of AWS EKS (Amazon Elastic Kubernetes Service)
We are using ServiceNow (Utah) On-Premises, in order of discover your AWS services.The current configuration, is that in the AWS Master Account, we have a Read-Only AWS IAM Role, for the use of the ServiceNow Cloud patterns. This configuration is wor...
Clarification on PowerShell Version Downgrade in ServiceNow MID Server Execution for Discovery
Hello community!Currently, at a customer, we were asked if ServiceNow performs a downgrade of PowerShell, simply because the customer's security system detected the following command: AgentDevice=WindowsLog AgentLogFile=Security PluginVersion=7.3.1....
ACC keepalive interval
Hello, How can I increase the keepalive time interval for the Agent Client Collector (ACC) in ServiceNow’s agent-based discovery from the default 60 seconds to a longer period? We have increased the time interval for the scheduled job "Agent Client C...
Can Cisco Access points be discoverd using SSH protocol instead of SNMP protocol?
I want to discover Cisco access points, and network team is not allowing access to SNMP port. They say netwotk communication happens with port 21 or 22. Can I use SSH protocol and identify CISCO Access Points or SNMP is the only option.
Certificate Custom Solution
Hi,I have created a custom solution for handling certificates in ServiceNow.Pulling in Certificates from Dynatrace via Scheduled Job - Script (We have discovery in Dynatrace)Creating incidents when certificates are about to expire and has expired via...
How the CMDB is managed as per completeness/compliance?
Hi All,How the CMDB is managed as per completeness/compliance?
What are the CI classes can exclude from CMDB?
Hi All, What are the CI classes can exclude from CMDB?
which are the classes we can track in CMDB?
Hi All, which are the classes we can track in CMDB?
Resolved! Stakeholder is not able to access ML based candidates list in Discovery workspace
Hello friends, We have installed plugins for Discovery workspace. It has a list for all ML based candidates. But only these users with Admin role can access the list. I checked all the ACL but no luck. The does not seem with ACL. I need to give acces...
ACC Visibility
Hi team,```When the payload is returned from the MID Server to the instance, the ACC-V Check Type, Enhanced Discovery, delegates to the Enhanced Discovery Handler script include provided by ACC-V. The script contains logic to process the data from th...
Dynamic CI Mapping as a form of Service Mapping/Event Management
There is a lot of interest in using Dynamic CI Mapping as a form of Service Mapping since it is easier understood and faster to implement. However, I am curious about typical use cases and value it brings. For instance, does this play well with Eve...
VM Provisioning
Dear all, There is a requirement today to scope for VM Provisioning. I am being told that there are two ways of solutioning this requirement: a. To build a custom catalog. b. To use the ITOM Cloud Accelerate. I have been tasked with differentiati...
Discovery Source From ACC - V
Hi team, Recently, I have been conducting discovery using "ACC-V," but in the CMDB record, the discovery source is displayed as "ACC-visibility," whereas the discovery source for the software installation field shows "ServiceNow." However, I did not ...
