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MID Server Proxy Details

Hi Community We've observed a number of our MID Servers not auto upgrading successfully. This might not be the issue but I'm a bit curious why some of our configs are different. On the MIDs that fail to auto upgrade, in the config the Proxy password ...

Marvin5 by Tera Expert
  • 1276 Views
  • 4 replies
  • 2 helpfuls

ServiceNow Discovery

Hey folks, I want to discover a single window machine which is not in domain even though I provided the credential of admin user 'Test credential ' is not working. if you have any guide or resources it will be helpful.  

Unable to Run Discovery

Hi Community, I am facing an issue while running discovery for a specific server CI. The issue is that the output format of probe is not JSON, to resolve this I have checked the version of my MID Server, updated the probe and sensor to the latest ver...

Zabbix Connector not working.

Our Zabbix Connector stopped working a while ago and I've been tasked with trying to fix it. I've been looking over documentation and have found some suggestions for troubleshooting, but they don't seem to be working. The main change I've made is upd...

phaug by Tera Contributor
  • 598 Views
  • 2 replies
  • 0 helpfuls

Discovery plugin - failed

I was trying to enable the discovery plugin at my ServiceNow PDI instance at Washington release. However, to my surprise - it failed and gave a message that it failed.

Unable to link child incident to parent - Error Message

Hi,We utilise the major incident function with our high impacting incidents. We had three incidents promoted to major before realising it was the same root case.I've been able to move all the child incidents linked to all, to now reflect under one pa...

HayleyH by Tera Contributor
  • 337 Views
  • 1 replies
  • 0 helpfuls

Tomcat Server Discovery Horizontal v Top Down

Hi all! I'm working on a Service Mapping Pilot currently, whilst wrapping up the Discovery Project.  I'm having issues discovering Tomcat servers via top down discovery, despite them being discovered via horizontal fine. The failure occurs at the fir...

RobertB1 by Tera Expert
  • 643 Views
  • 2 replies
  • 0 helpfuls

Not able to find the Model Name for the OOB SNMP OID's

Hello all, I am trying to discover the SNMP devices, when discovered they are classifed as Out of band Devices and model name was not populating when the device is discovered.When i look at the SNMP OID the model name is Empty. Even the OOB has the m...

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Snow909 by Tera Expert
  • 593 Views
  • 5 replies
  • 0 helpfuls