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ACC Release Notes, Knowledge Base and Security Informations

Hello, are there any further informaitons to ACC Security Fixes? I cant find anything in the Security Knowledge Base, no CVEs or anything else, I've just read stuff like: "Remote Code Execution via Custom Certificate Injection" https://docs.serviceno...

Tone1 by Tera Contributor
  • 342 Views
  • 2 replies
  • 0 helpfuls

Oracle Cloud Integration with ServiceNow Event Management

Hi Experts, How we can integrate OCI with ServiceNow Event Management. When at the OCI side, try to create a subscription using the URL provided in the SNOW push connector Instance, the Subscription state move to pending and ask to get the confirmati...

Event Rule Regex

In Event Rule, I'm trying to fetch the CI from hostname of additional info field.field is - [{deviceDetails={type=ertyryt Unified Access Point, family=Unified AP, inventoryStatusDetail=NA, series=Cisco Catalyst 9120AXI Series Unified Access Points, m...

Jyoti33 by Tera Contributor
  • 342 Views
  • 2 replies
  • 0 helpfuls

Get the request item description to the sctask Field

Hi Team,I want to get the details from the request item description Field to sctask Field.I have all the details in request item description like,What is your contractor's personal email address?: sfsd@mail.comWhat start date would you like for this ...

Barathk by Tera Contributor
  • 235 Views
  • 1 replies
  • 0 helpfuls

Resolved! MID Server Service Account

Hi GentsI hope the best for you! I write here because I'm involved on a credentials issue and I'm trying to exit asap.I started my work on a new customer and the actual support team of the platform told to me that they didn't have any KT (Knowledge T...

ollop by Tera Contributor
  • 1901 Views
  • 6 replies
  • 3 helpfuls

FIx script issue for assignement group old data update

Hi AllI am trying to update the original assignement group this year created data but original assignement group not updating because audit table history_set date is clearing every 30 days.while opening the old record ,audit table history created dat...

Barathk by Tera Contributor
  • 556 Views
  • 3 replies
  • 0 helpfuls

Resolved! Use same SNMP OID to classify to 2 different classes

Hi Team, Can we use the same snmp oid to classify it to 2 different classes based on other attributes present while discovery?Eg : we have a UPS device which needs to be mapped to other class but both of them are having the same OIDs .

Resolved! Checking Patch for an Installed Service Now Version

Hi,  We are at Aspen Version Hotfix 5. Need to know the patch that we are currently running on.  Do you know any specific place where in we can check the patch which we have been running our service now instance with.  Any help is appreciated.  Regar...

Two-Way Relationship between Change/Problem/Defect

We have Defects, Problems, and Changes, each in their own table.   We've added Related Lists tabs to each form, so that from the Defect form, we can attach a Change or Problem.   However, the connection is only one way; when I look at the Defect rela...

bteele by Tera Expert
  • 1548 Views
  • 5 replies
  • 2 helpfuls

Resolved! Is there anyway we can revert OOB customized event rules to OOB?

Hi All,Is there any way we can revert the customized event rules to OOB? Basically we will play with versions related list to revert back but in my case the instance was recently cloned and I don't see any versions related with event rules. Any sugge...

Ganeshm1 by Tera Guru
  • 319 Views
  • 1 replies
  • 1 helpfuls