Hi, We aim to adjust the notification frequency for events detected by ACC-M, specifically to reduce the default notification resend interval from 24 hours to 4 hours for unresolved events.Currently, when a event is detected and there is no status ch...
Is there a way to use Discovery to determine the types of devices in a Range without creating CIs?
How I would like to setup a record producer to allow a user to change the priority based on their response to a question.I created a variable in the Record Producer with Question: How urgent is your issue. The variable is mapped to a filed in the i...
Hi All, We have an Service Request "Payslip Support" users can raise the RITM by following emails:1. By sending the email to payslip@abc DL and via Inbound action it will generate a RITM record.2. By navigate to the portal and raise manually. Suppose...
Agents are installed and upgraded using software distribution tools. Individual agents don't have 'outside' access, not possible to reach install.servicenow.com. How do you decide if it is necessary to upgrade the agent to a newer version? Do you use...
Hi, When a Discovery source updates the CI the corresponding Asset is not updated. When the system property 'glide.create_alm_asset.async' is 'false' the assets were updated by approx 1160 of 5000. When the system property 'glide.create_alm_asset.asy...
Hi, When running Azure Discovery, Azure Datacenters are created per Service Account. Instead of having one West Europe Datacenter it creates one per Service Account. When you have lots of Azure subscriptions that means thousands of Azure Datacenters....
I requested Now Support to give me the IP of my instance. I can see full detail of the IP info but I still don't know what is the difference between IP Address in stats.do and the one Now Support gave me. Is there any document about this information ...
Hello Experts! Trying to figure out how the default value 'do not create renewal task' in the field 'Renewal Tracking' is mapping while we are discovering the certificates via SN discovery port scanning. Please share the valuable insight to it, would...
Hi All,We are implementing ACC discovery throught SCCM.We deployed ACC agent from SCCM on ALL systems successfuly and they are discovered and reflecting in servicenow, but some systems are not reflecting in servicenow because I observed the ACC is in...
Hi, We are about to place ACC visibility for Linux machines, During the set up after installing the ACC-F we are facing the error below "2024-12-10T12:56:14.34 [ERROR] [agent] [tls: failed to verify certificate: x509: cannot validate certificate for ...
Hello,1. Is IP Discovery of CIs in GCP/AWS using a MID server in Azure possible?2. If yes, are there any specific prerequisites for this scenario?3. Is there any challenges/security concerns?
Hi all, We are using the Qualys Service Graph connector on top of discovery to augment our CMDB CIs, specifically windows servers and the underlying VMs.However I have noticed recently that it has started to create duplicate virtual machines that hav...
I have created a script for an inbound action but it doesn't work for some reason. I sent an email from my personal email not in the system to the inbound action email. Trying to use a catalog with the sys id and assign requested for as Guest. Is thi...
Hi, I am on Fuji version. My question is what is the purpose of the "Attributes" field on the Discovery IP Range form (related list on Discovery Schedule form)? Thanks for your input!
