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Prevent Duplicate Task creation for retired CIs.

I have created Health Inclusion rule for Duplicate metrics that includes only specific install status CIs to create duplicate task for. Here I have excluded retired CIs which means it should not create duplicate health metric for retired CIs. But I c...

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Community Alums by Community Alums  
  • 1135 Views
  • 3 replies
  • 0 helpfuls

Why are Storage Servers being identified as WBEM Service?

Hi,We're implementing discovery in our company and today ran discovery for storage servers. Initially, we thought we were missing servers but then we 'discovered' that they're being identified as WBEM Service. Why is this happening? Is there a way t...

Resolved! Discovery Behavior not working properly

Hi, In one of my discovery schedule i have applied behavior. when i am running the job the getting error for few devices but when i try quick discovery then device is getting discovered without an error.What could be the possible reason. 

MK-p by Tera Contributor
  • 1364 Views
  • 3 replies
  • 2 helpfuls

Resolved! CMP vs CPG

Hi All, Does the Cloud Management Platform(CMP) and Cloud Provisioning & Governance (CPG)are same?If not,Kindly share some inputs reg CMPCourses or any product doc links Regards,Vengadesh

HTTPS ILMT Integration with ServiceNow MID

Hi All,I am trying to integrate IBM ILMT server with SN Mid using https connection. I am little confuse with the HTTPS certificate configuration online SN documentation for the MID server. If someone has already implemented it, can share the steps fo...

Abhishek41 by Tera Contributor
  • 2055 Views
  • 7 replies
  • 0 helpfuls

Duplicated serial numbers being created

Discovery recently started creating duplicated serial numbers. There is no pattern on this that I could find so far. It does to different CI types and only to some CI, not all. The first screenshot is for a windows server. I ran a discovery on anothe...

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BK14 by Mega Guru
  • 3870 Views
  • 6 replies
  • 2 helpfuls

Resolved! Agent Client Collector - SAM Basic Metering

Hello, We currently have the Agent Client Collector deployed to end user workstations and are collecting basic usage data for software i.e. last accessed time, which is being populated into the 'samp_sw_usage' table. I wanted to confirm if software r...

Richo1 by Tera Expert
  • 4187 Views
  • 6 replies
  • 3 helpfuls

Resolved! Dependent CI retirement with CMDB Data Manager

Hi, In the page related to Dependents CI management ( https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/product/configuration-management/concept/manage-dependent-ci.html) ,  It is said that dependent CI to retire are added to the ...

Amar_Be by Kilo Sage
  • 5824 Views
  • 16 replies
  • 6 helpfuls

AWS Services Subject to Discovery Licensing

 Hi All.I have reviewed the following two tables on the instance, and confirmed the subscription unit ratios and the counts for licenses. ITOM Licensing CI Counts (itom_lu_ci_counts) ITOM Licensing Category MetaData (itom_lu_category_metadata) Based ...

Kazuki Aita by Tera Contributor
  • 1607 Views
  • 2 replies
  • 0 helpfuls

Resolved! Serial Number on Linux Server with ACC

Hello Everyone! The serial number is not being populated with agent client collector,  I’ve installed dmidecode using the following commands in amazon linux 2023 sudo yum install dmidecodesudo dmidecode -s system-serial-number Do we need to configure...

Nutanix Discovery

We recently set up a Nutanix environment and I'm trying to run Discovery on it and getting errors in the pattern that I can't make any sense of. It created 1 CI called 'PrismCentral@No Source' and that's it. See attached error. Several of these error...

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alan_death by Kilo Expert
  • 3905 Views
  • 5 replies
  • 0 helpfuls

Auto Reject an approval after 14 days

Hi All,I have been trying to find a easy way to make it so any approvals older than 14 days will auto reject and then fire off a notification on why its being rejected.   Has anyone else had any luck with this?   I have tried approval rules based on ...

magoo by Kilo Expert
  • 8970 Views
  • 10 replies
  • 5 helpfuls