ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

UI Action

On incident table, if state changes to 'on hold' , a ui action should be visible on the form named "OnHold'. And when UI action is clicked a field named 'On hold reason' should be displayed on the form and after filling the reason, click on onHold bu...

vijaya469 by Tera Contributor
  • 211 Views
  • 1 replies
  • 0 helpfuls

AWS Workspace (VDI) Discovery

Hi There, We are planning to perform discovery on AWS workspace (VDI) but did not find any proper approach to do so.Has anyone done this discovery either via CLOUD API or Service Graph?Please guide. ThanksAmit

Community Alums by Community Alums  
  • 294 Views
  • 1 replies
  • 0 helpfuls

Modification on the basis of property.

Hi All, There is the property for the auto closure of alerts which is 168 hrs. I want to restrict this  whenever the associated incident with the alert in (InProgress, Pending & Assigned state). Thanks & RegardsMirza Saquib Beg

How to shows fields value in report column ?

Hello All, W have 8 fields check box type in our INC form our customer wants a report where he can able to see the total number of incident select each check box like ABC (check box field) are selected in 10 incident out of total 20 incidents.So, the...

Aryan_0-1718279610084.png
Aryan by Tera Contributor
  • 271 Views
  • 1 replies
  • 0 helpfuls

Custome table fields need to show in TODOs portal page !

Hi All ,the below text and Custome table fields need to show in TODOs portal page.can anyone please help us to do. Hi Manager name,Please provide your inputPerformance rating of the employeeContributions, key neededIf this an up-cost tier move, Staff...

Barathk by Tera Contributor
  • 179 Views
  • 3 replies
  • 0 helpfuls

Enterprise SNMP trap collector

We are currently using IBM Netcool network manager as our enterprise SNMP trap collector and are evaluating alternatives.  Is ServiceNow ITOM Event Management capable of handling 100,000's of snmp traps to process SNMP traps into alerts and incidents...

JIM TURNER by Giga Contributor
  • 195 Views
  • 1 replies
  • 0 helpfuls

Upload file to ServiceNow ECC Queue through MID Server

Hello friends, We would like to implement the air-gapped discovery solution e.g. Agent Client Collector and Service Graph Connectors. As a part of this solution, we would be executing commands locally and creating JSON file. This file needed to be ta...

Resolved! Powershell Step unable to make a remote connection to the server

Hi,I am working on a requirement where SN will try to make a remote connection to a server and perform a cleanup of few folders.  I have a custom action built for it with PowerShell script sitting on a file in MID server(agent\scripts\Powershell\Clea...

PavanBV_1-1718022848883.png PavanBV_2-1718022946229.png
PavanBV by Giga Guru
  • 805 Views
  • 1 replies
  • 1 helpfuls

Resolved! Ways to identify internet facing CI records

Hello SN Community,My company's security team has given us a requirement to identify which CIs are internet facing, and also identify which of those CIs are protected by a Web Application Firewall (WAF). Our CMDB team is struggling to identify out-of...

ACC data extraction in an air gapped network

Hello everyone,I need to implement ACC in a customer's air gaped network. Following is the link I am referencing for the same. (Posted by a ServiceNow Employee)https://www.servicenow.com/community/itom-articles/it-discovery-for-air-gapped-networks/ta...