We are implementing Service Mapping for some services for example: Ansible Controller, the service mapping only shows the load balancer and application server levels but not database level however the database is already discovered and there in the C...
Hi All,Hoping somebody could help, I am trying to schedule a report to run periodically (bihourly) which I need it running daily (8am - 8pm).Meaning the report will be sent daily from Monday to Sunday at 8am - 10am - 12pm - 2pm - 4pm - 6pm - 8pm.I've...
Hi,I'm encountering an issue where I'm trying to map (Service Map), a specific IIS Website running on a specific url and server. The issue encountered is that the same server runs approximately 30 other IIS Websites, and just seems to pull back whate...
Hi all, What is the best way to manage snmp? Should all events come into service now or can events be filtered as SNMP is not a monitoring tool. We may have 5-7 M events generated by SNMP traps, is there any way to not receive all and apply filterin...
Hello, I have a Ui Action with a form button which renders a GlideModal. It works great, but if you click the Ui Action button twice before the modal opens, it will run again and open a second layer of the same modal. Is there a way to limit how freq...
We need to enable SSO and SCIM via okta. Is it mandatory to do it through Spokes/ Integration hub module or can we do this using any other method?
Hi All,I am trying to ristric the SCTASKs to be visible only to IT Onboarding teams.The sctask created from one purticular item , it should be visible only for HR onboard team.please help someone to achieve this.Thanks
Hi Excepts, 1. Object ID for windows servers(isVirtual=true) are not populating by IP Address based discovery, where as VMware instance of same Windows CI's are getting populating Object ID. 2. Object ID for windows servers(isVirtual=false) are getti...
I installed Aria Operations Management Pack but when trying to validate the settings I get a message Could not retrieve element with type reference internal_type.name from element [{"first":"reference.name","second":{}},{"first":"element","second":{}...
Hi everyone,I'm currently working in a production environment with 19 MID servers installed. These MID servers are deployed on two different Windows Server versions: 2016 and 2019.I'd like to inquire if there are any compatibility issues associated w...
Hello Everyone, I understand that during service mapping discovery, ServiceNow does not run full horizontal discovery on CIs(mainly windows and Linux) which are present in service map. Correct me if this is wrong understanding. I have a requirement w...
Hello team,We have created pre-execution script for tomcat war pattern to get few app names from ServiceNow application table. The script runs fine if we run it in background script and give expected output. Once we get expected output from pre-execu...
SCENARIO: Now that Cloud Dimensions has successfully discovered its Windows MID Server, it would like to further discover other Windows and Linux targets in their environment. In order to be successful, valid credentials must be entered into ServiceN...
I have some issues with svc_ci_assoc table for Service Maps. I have been noticing unwanted associations between servers and Service Maps. Servers are getting associated to Maps that are not having any king of dependency or connection and this is cre...
Hi , I have been encountering an error while discovering one of my Vcenter. Below is the Error Message : 1. Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: ...
