HelloI'm using ACC application, when I checked in computers table, in the field Model Number, instead of showing the standard Model number , i get the bios version .please, how to correct that ? thank you
Dear Team,I would appreciate your assistance in understanding the relationship types for the following:Application Services and Service Offerings: What relationship type should these entities use?CIs and Application Services: What is the appropriate ...
Hi Experts! I have a requirement to integrate AWS SNS with ServiceNow to receive Incidents in the snow platform. Are there any OOTB connectors available for the same? Or what should be the recommended approach? Thanks,Shantanu
Hi Team,i am trying to run test account on accessor account which contains mid server but getting error with the following :"Identification sections in pattern failed: section: AWS service account identification, error: Match step predicate is not m...
Can anyone point me to a step by step guide to build a pattern for MongoDB Atlas...
I am using pattern designer for Linux server discovery and need to configure a HTTP step to loop over multiple table entries There is one field 'resources' that needs to be dynamic so that I can take each row of the table entry and pass it into this ...
Hi, Can you help me with regex with the below email body which we are populating in Event Description field. Need to get the Product Name and Affected Entity details for CI Binding so we require the regex to pick from [Product Name] to before [Please...
Hi Team, Requesting inputs that shall help us here. We have ITSM & ITOM subscription. For IoT - We need to integrate Azure IoT hub with ServiceNow CMDB to import all IoT devices as CIs. And then leverage these devices for ITSM processes. Questions ar...
Hi Everyone,We have custom application built using App Engine Studio.We need to customize the custom workspace homepage as same as Sow homepage(Exact feature we need is, when we click on the chart on the homepage the list should get load at the botto...
Hello all!We are working on build out the CMDB and are trying to figure out an issue with CI's, their location, and the respective support group.Our company has multiple support groups for devices based on their location, for instance, we have multip...
Hello lovely people, I'd need some help brainstorming from the community. I have computers which have USB devices connected. Most of the devices are uniquely recognized (such as printers) in a WMI namespace which makes sense. Same for keyboards, mous...
I'm working on a web hosted application which uses pattern based service mapping.The application is hosted on a load balancer, the application has multiple app servers and db servers as other components.I'm getting errors on the application cluster r...
BackgroundWe are trying out SOW and RCA on Alerts and our direct feeling is that suggested changes are not that accurate as desired. For instance, we see two Application Services that are not related to the Alert in any way. But as I read from Docs i...
We are currently piloting the Agent Client Collector for Visibility so far has been relatively successful. We attempted to install the agent on 2 different Windows Servers that are not AD Domain Joined (Workgroup) and were met with an agent installat...
We're able to discover the servers (Linux, Oracle, etc.) in ServiceNow via discovery source. However, we unable to discover the list software's installed on the Oracle and SOA Suite Servers which is used for licensing purpose.Is there any pre-requisi...
