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Cloud Resource Discovery Schedule with VM Discovery

My question is about configuring Cloud Resource Discovery. In step 3 (Discover Virtual Machines (optional)) there is an option to create an additional VM Discovery that has the Cloud Resource Discovery as a parent.We are facing the problem that in so...

Tuna by Giga Guru
  • 1438 Views
  • 6 replies
  • 3 helpfuls

vCenter connector instance errors

Hi, We're seeing a number of errors for the vCenter connector instance. Anyone got any idea what they could be? EVENTS-------------------------------------------------------------TypeError: Cannot convert null to an object.TypeError: Cannot convert n...

User485076 by Tera Contributor
  • 643 Views
  • 2 replies
  • 0 helpfuls

Resolved! Service Operations Workspace Landing page Issue.

Hi all,I have faced an issue while installing the Service Operations Workspace ITOM in the instance. I am unable to view or access the landing page of the Service Operation Workspace ITOM.Please find the Screenshot.Thanks,Prem

Premnath M by Tera Contributor
  • 2694 Views
  • 6 replies
  • 5 helpfuls

Installed Mid Server not show in the midserver list

Hi all,I installed new mid server, everything is ok during install process. But the mid server not showing in the ServiceNow instance list. Agent0 log show error: getRecords failed (org.apache.commons.httpclient.HttpException: The host did not accept...

____39 by Tera Contributor
  • 1131 Views
  • 5 replies
  • 1 helpfuls

Resolved! Clean up of unresolved objects for licensing

Hi, In alerts list (em_alert) could see some of the alerts are having empty CI means they are not binded to any CI An initial review of this, shows that most of these are related of alerts coming from one source alerts, which are not related to any C...

Community Alums by Community Alums  
  • 2907 Views
  • 10 replies
  • 1 helpfuls

The vm_instance is not showing in under the server base Item

Hello, SNI need some clarity on why the vm_instance mentioned below is not showing under the server base item. Is there a specific reason for this? We have recently noticed that the cloud devices are not classified under the server class. Why is ther...

SARANDAS KS by Tera Contributor
  • 465 Views
  • 2 replies
  • 0 helpfuls

Discovery - Can you over-ride the SNMP version?

Please see discovery status for DIS0031657. The device is responding indicating that SNMP v3 is open. However, the device owner would like us to use SNMP v2 to access the device? I believe that Servicenow is not trying v2 due to the response of the d...

Interest in new Discovery patterns

Hello.  I'm trying to gauge customer interest in ServiceNow creating OOB patterns for: 1. PowerMax storage devices 2. Azure Cloud Db   If these are of interest to you please comment below or send me a private message here on Community. Thank you!  

ATF - verify hidden values in drop-down

Hello.  Is there a way to set an ATF to verify that only the desired field value(s) are showing? To use a generic example, let's say on the Incident form there is a field called Impact with values of 1, 2 and 3.  But we only want values 1 and 2 to sh...