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Add the trigger description to the alert description

 Hello everyone,I wanted to know if it is possible in ServiceNow to implement a solution that automatically adds the description of a trigger (MetricBase Trigger Definitions) to an alert. In my case, I want this to happen with all alerts that have Za...

Mp1999 by Tera Contributor
  • 424 Views
  • 4 replies
  • 0 helpfuls

Incorrect Serial Number populated by discovery

Hi All,For some of Window Servers and ESX Servers after the discovery run the serial number field updated with wrong serial number. Previously when discovery runs on Monday it updated with correct details and when it run on Tuesday it updated the wro...

ACC/ACC-V native/installed clients vs SaaS applications via browser

Hi All, I'm hoping someone can help point me in the right direction. We are currently undertaking a design of ACC-V for End User devices that will work with SAM Pro for software metering. My understanding is that ACC has been designed to capture the ...

AmzW by Tera Contributor
  • 877 Views
  • 1 replies
  • 0 helpfuls

Increase threads versus adding MID servers

From the perspective of trying to speed up discovery scans, has anyone experimented with increasing the threads above the default of 25?Currently our MID servers are set to 25 threads. When running discovery scans the servers are basically pegged. It...

rgu by Tera Contributor
  • 4208 Views
  • 9 replies
  • 8 helpfuls

ACC Agent automatic upgrade?? Or only manual??

Hi, I cannot find the information regarding ACC Agent upgrade. Is it done, at some condition automatically? I only find steps for manual upgrade from ServiceNow instance. We would like to prevent upgrading ACC Agent to new release notes. (from 3.3.1 ...

Doci1 by Kilo Sage
  • 867 Views
  • 1 replies
  • 1 helpfuls

Provision VMs in Azure with Azure DevOps

Hi All,I need help with a client requirements. The request is to create a cloud catalog item with the following sections with variables, general info, provision and others and upon submitting the form it goes through series of approvals and once done...

Page22 by Tera Contributor
  • 1033 Views
  • 5 replies
  • 2 helpfuls

Acc agents

Hi All I am facing some issue with agent client collector. Agents are deployed and are visible into "sn_agent_cmdb_ci_agent" table but below are the points I observed on which I need help. What could be reason and How can we correct it.1. Why differe...

ssr99 by Tera Contributor
  • 396 Views
  • 2 replies
  • 0 helpfuls

Discovery of Vnets

Can anyone give me insights and pre-requisites of Vnets discovery ? 

Anmol8 by Mega Guru
  • 187 Views
  • 1 replies
  • 0 helpfuls

Duplicate records found in 1 class: Windows Cluster Node

Hi, The Windows cluster node table is creating duplicates starting Nov 2023 (coinciding with the organization's instance upgrade to Tokyo). Not sure, if this has to do with the upgrade activity, but highly likely that is the case.There is a related a...

Senai T by Tera Contributor
  • 1027 Views
  • 6 replies
  • 1 helpfuls