Hello. For the SCTASK form, I have a view called Supply Order. If the Short Description for the SCTASK begins with "Supply Order request" then I would like the SCTASK to open in the Supply Order view. Is there a way that this can be set? Thank yo...
Good day experts, I can successfully discover Wireless Access Points (WAP) via discovering of Wireless Controllers (WLC). But discovery is not pulling IP Address and Location from devices. The screenshot below shows we should pull these data and when...
I'm getting multiple Linux server on the same IP address, since I checked a property Enforce syncing of IP addresses to true. After changing the value back to false. I'm still getting the same issue after running the discovery schedule. I also added ...
Hello,I am currently using ServiceNow and have successfully set up dashboards for Event and Incident Management. However, I am looking for out-of-the-box (OOB) dashboards or plugins for the following:Service Health OverviewPerformance MetricsResource...
Hi,after upgrade to Washington DC we have stopped working the CIM Query Tool (https://<instance>.service-now.com/nav_to.do?uri=%2Fcim_query2.do) and all queries are returning error.Please do you have any workaround or how to fix the issue? Response:C...
I have an Inbound Email Action that creates an incident, if the email comes on Saturday or Sunday. The condition is specified as shown below - (note: I have included only the relevant part of the condition)The above, works well and an incident is cre...
ServiceNow Discovery able to discover below mass storage model device?. Just want to know capability before discovery setup .1.EMC PowerMax2.EMC Unity3.EMC Connectrix4.Dell Connectrix 5.Cohesity Node
Hello, We have configured SNMPV3 and Basic Auth credentials but discovered failed in Identification phase. Got the error "Identifier: validation error: cmdb_ci_storage_server: missing mandatory fields: cim_object_path" . After updating glide.required...
We've initiated the process for Microsoft Automation for Certificate Lifecycle Management. To proceed, we need to establish the following setup:Permissions for Microsoft Gateway User:Configure CredSSP on the Certificate Authority (CA) and MID Server....
Hi all,We're sending events from Dynatrace to ServiceNow for event management. Most events we have that are sent by dynatrace are related to problems with Applications and Services. We're having difficulty binding these events to CIs as we have thous...
I'm trying to find information about how the affected install base item related list in Alerts works, can anyone point me to the right direction please?
Hi All,Currently I am working on the SNMP Trap Listener configuration to receive the events from MID Server. Can anyone help me understand how exactly credentials are going to be used when we select SNMP Version as V3. The reason I am asking this que...
Can you please give me an example of all these properties how it works with explanation. I tried to create alert correlation rule for ci but it's not working
I am new to discovery,We wan to discover the Data center/zones/racks...,what type of credentials and probes/sensor will trigger for capturing the data.
We are attempting to discover Citrix Netscaler devices using the pattern -> Netscaler Loadbalancer NITRO. When doing quick discovery or scheduling a discovery against a single IP address we know to be using SNMP. All the firewalls are open on these p...