Hi,after upgrade to Washington DC we have stopped working the CIM Query Tool (https://<instance>.service-now.com/nav_to.do?uri=%2Fcim_query2.do) and all queries are returning error.Please do you have any workaround or how to fix the issue? Response:C...
I have an Inbound Email Action that creates an incident, if the email comes on Saturday or Sunday. The condition is specified as shown below - (note: I have included only the relevant part of the condition)The above, works well and an incident is cre...
ServiceNow Discovery able to discover below mass storage model device?. Just want to know capability before discovery setup .1.EMC PowerMax2.EMC Unity3.EMC Connectrix4.Dell Connectrix 5.Cohesity Node
Hello, We have configured SNMPV3 and Basic Auth credentials but discovered failed in Identification phase. Got the error "Identifier: validation error: cmdb_ci_storage_server: missing mandatory fields: cim_object_path" . After updating glide.required...
We've initiated the process for Microsoft Automation for Certificate Lifecycle Management. To proceed, we need to establish the following setup:Permissions for Microsoft Gateway User:Configure CredSSP on the Certificate Authority (CA) and MID Server....
Hi all,We're sending events from Dynatrace to ServiceNow for event management. Most events we have that are sent by dynatrace are related to problems with Applications and Services. We're having difficulty binding these events to CIs as we have thous...
I'm trying to find information about how the affected install base item related list in Alerts works, can anyone point me to the right direction please?
Hi All,Currently I am working on the SNMP Trap Listener configuration to receive the events from MID Server. Can anyone help me understand how exactly credentials are going to be used when we select SNMP Version as V3. The reason I am asking this que...
Can you please give me an example of all these properties how it works with explanation. I tried to create alert correlation rule for ci but it's not working
I am new to discovery,We wan to discover the Data center/zones/racks...,what type of credentials and probes/sensor will trigger for capturing the data.
We are attempting to discover Citrix Netscaler devices using the pattern -> Netscaler Loadbalancer NITRO. When doing quick discovery or scheduling a discovery against a single IP address we know to be using SNMP. All the firewalls are open on these p...
Hello Experts , I am facing an issue while working on service graph connector for SolarWinds. Do I need to makes changes in the SolarWinds credential ? Or Is it something when https call is made via mid server (up and running in my dev instance)fails...
I have a requirement like i need to validate fqdn field on the catalog form which is string type.EX: www.google.com - need to show truewww.sqrfgtt.com - need to show falseI thought of using sn_dns.DNSResolver class but it is not working. Can we use a...
Multiple departments in our company make use of the same ServiceNow instance. One of those departments wants to clone down from the production instance to the QA and DEV instances. My team owns the Discovery and Configuration/CMDB modules. We want to...
Hi - When ESX servers get discovered during vCenter discovery one of the probes populates the Serial Number field on the ESX server. These are generally incorrect (start with VC###), and we want to manually populate them using our deployment software...
