ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Discovery

Hi Team ,how to implement ServiceNow discovery for network......like what all the information we will be needing to implement it. Can anyone guide me how to get into this topic. I want to go though it from very scratch . Thank You! 

Snehal by Tera Expert
  • 568 Views
  • 6 replies
  • 1 helpfuls

Prevent data source to update any attribute in a particular class.

Hi, We have a Intune integration (among others), but the Server data in Intune needs to be cleaned before we can use it to update CIs in our CMDB.The rest of the information from Intune (end-user devices) is OK and we're updating the Computer System ...

Canjura by Tera Expert
  • 578 Views
  • 2 replies
  • 0 helpfuls

Resolved! Unable to discover SNMP Devices(Active, Could't classify)

Hello Everyone, Today I noticed a very weird issue when running discovery for SNMP devices.A) SNMP credentials are validatedB) Firewall openedC) Open 161 is openedNow the issue here is I can see SNMP classified properly but rather than going to ident...

Cisco Call Manager - Discovery Pattern Building

Hii,I am Trying to discover Cisco Call Manager Through Servicenow Discovery . While running Discovery I am getting 1.3.6.1.4.1.9.1.1348 this OIDs but classification is not happing for this OID. when i checked into system this OID is not available i h...

harshada_p_1-1707123924808.png
harshada_p by Tera Contributor
  • 782 Views
  • 1 replies
  • 0 helpfuls

Resolved! ITOM Discovery Coverage Progress

Hi all,I'm hoping someone can help me with this. I'm trying to create a report/widget in ServiceNow that shows the ITOM discovery coverage for `cmdb_ci_hardware` as a percentage (e.g., 56% of CIs discovered). Additionally, I would like to display the...

RobertB1 by Tera Expert
  • 496 Views
  • 3 replies
  • 0 helpfuls

Creation of Distribution Groups using Integrationhub

Dear all, Has anyone worked on creating Distribution groups(New-DistributionGroup) using Integrationhub? Can we use Microsoft exchange Server spoke or do we have any other spokes or do we have to create new spokes or action?   Many thanks in advance ...

Mani23 by Tera Expert
  • 1062 Views
  • 5 replies
  • 0 helpfuls

Event Management - Disable Correlation for specific source

Hi ServiceNow community, In our environement we have Event Management with CMDB and Automated alert correlation activated. We have a specific use case: For a specific Alert source, we do not want to correlate alerts. More precisely: -We have Events t...

IVR Integration

Hi All,Anyone has done the Integration of IVR with servicenow? Please suggest the steps we have to follow to do integration successfully.Any help will be very helpful for me.Regards,hemanth.

hemanth_ by Kilo Explorer
  • 3707 Views
  • 3 replies
  • 0 helpfuls

Resolved! Exclude IP Address from Discovery in Reconciliation Rules

BackgroundWe're setting up Discovery for a customer and looking through the Reconciliation Rules for Servers and the extending classes. For the moment before we can start running Discovery on a broad range of IPs we need to keep some fields before we...

HenrikJutterst_3-1707396861531.png HenrikJutterst_4-1707396932469.png HenrikJutterst_5-1707396950449.png HenrikJutterst_6-1707396959699.png

Service Mapping of Cloud Services

Hi, I'm implementing Service Mapping of services which are hosted on AWS cloud, so is there any specific pre-requisites for this kind of Service Mapping? I looked through the ServiceNow doc there is an article regarding Service Mapping of cloud servi...

Sam_Nat by Tera Contributor
  • 1689 Views
  • 5 replies
  • 0 helpfuls

Resolved! ServiceMapping Connection

Team,We are doing service Mapping for some of applications. Its entry point-based ServiceMapping. We observed that sometimes when there is LB-Web-DB connections, it shows LB to Web Server Communication automatically (As web server is part of LB pool)...

Chaitanya86 by Tera Contributor
  • 498 Views
  • 4 replies
  • 2 helpfuls

How to discover Azure SSO certificates

We're setting up certificate discovery and have had no issues with our external CA however we're wondering how do we load in our SSO certificates that are stored in Azure? Many applications have their own certificates that have expiry dates and are ...

rp1 by Tera Expert
  • 1559 Views
  • 6 replies
  • 0 helpfuls