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Building a dashboard on a joined table report

Hello All. I wish to build a dashboard containing a bunch of report widgets (all single score reports)What i wish for, is that when you click the single score widget, you will enter a list view of all the tickets that matches my filter in the actual ...

Bumsefar by Tera Contributor
  • 640 Views
  • 1 replies
  • 0 helpfuls

How does OOB Phone Number E164 field is being validated?

Hello Community,Any idea how does phone number E164 field is being validated? I checked in validation scripts, but no luck.It's validation is being performed during 'onChange' or 'onLeave' events. But i am not seeing any script doing that.Any insight...

Resolved! IRE - Reconciliation priority vs Data Precedence order

I'd appreciate some clarification  between the priority field on the reconciliation definitions tables and order field on data precedence table in the IRE application. They seem to be doing the same thing, giving preference to what data source can up...

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Abbey2 by Tera Expert
  • 2626 Views
  • 3 replies
  • 6 helpfuls

Mid server stuck with validating state

Installed Mid Server in both Linux and Windows hosts. After successful installation and configuration. Status is Up in Midserver dashboard but when we validate, it is showing as Validating and not changing to Yes. I have followed the steps mentioned ...

AWS Account id for AWS devices

Hi Community,  Is it possible to populate AWS account ID against the devices discovered by specific aws account ?  Regards, Pradeep Juyal 

Discovery failing but CI is passing credential test

I have a linux device whose discovery is failing when I am doing a quick discovery. When checked the UNIX input in discovery status the error says "SSH credential fails." Now when I did a credential test using the same mid server which I used at the ...

Kartikay1 by Tera Contributor
  • 250 Views
  • 1 replies
  • 0 helpfuls

Discover and Cisco Nexus Switch's Virtual Device Context (VDC)

Hi All! We are trying to determine if discovery pulls in the information about Cisco Nexus Switch's Virtual Device Context (VDC)s when discovering the core or manager Switch? Or does it only discover the switch in question?And each switch must be dis...

Shane1 by Tera Contributor
  • 1442 Views
  • 2 replies
  • 0 helpfuls

GCP Load balancer manual upload

Hi, Our GCP Discovery is having issues with GCP load balancer discovery (known issue).    We have looked into a way to manual upload them regularly but linking them to a Service account seems quite a tricky one as the relationship is Load Balancer > ...

ayman_h by Kilo Sage
  • 238 Views
  • 1 replies
  • 0 helpfuls

How to hide list context menu UI action for particular table

How to hide list context menu UI action for particular table. I want to hide " Assigned to" ui action for change request table. added this condition in the ui action   current.sys_class_name != 'change_request' but it didnot work for me. Even i tried...

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jananiv by Kilo Explorer
  • 3694 Views
  • 7 replies
  • 0 helpfuls

PowerShell Integration Issues

Hi all, I am attempting to run a simple PowerShell script and I'm running into various issues. We have a service account set up and that account has access to the mid-server. When manually remoting into the mid-server as that account, I can run Power...

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DylanB by Tera Guru
  • 1289 Views
  • 5 replies
  • 3 helpfuls

ITOM

Hello All,Same filed showing different value on XML and Audit history on the form. We have a state field  on Alert table which is showing closed state on XML(Which is correct) but open state in audit history of State field. has anyone faced the same ...

shivani42 by Tera Contributor
  • 191 Views
  • 2 replies
  • 0 helpfuls

CI Classifier - How to change class of discovered server

Hi - I want to classify all Linux Servers as UNIX servers. I thought that all I had to do is go to the UNIX Classification for Linux and change the Table to cmdb_ci_unix. This did not work as Linux servers are still going to cmdb_ci_linux_server. The...

MMGF by Tera Contributor
  • 569 Views
  • 2 replies
  • 0 helpfuls