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Resolved! K8s Discovery

we have all the setup configured for Openshift discovery, I have got the service account redy, bearer token ready, does any have the idea to setup the configuration, 

Ragav4 by Tera Contributor
  • 1815 Views
  • 25 replies
  • 1 helpfuls

Assigning groups to sites as defaulted values

All,How do I assign groups to sites as the defaulted value using either UI Policies or Business Rules.I have a user who is asking that upon choosing a site for a ticket, is it possible to have assignment groups automatically populate in the groups fi...

GB9414 by Tera Contributor
  • 218 Views
  • 2 replies
  • 0 helpfuls

Resolved! SEVERE *** ERROR *** Can not parse content

Restarted MID server (due to it appearing hung thanks to a discovery job). Noticing the following error in agent.0.log: how do we determine what is causing that fatal? 11/04/20 05:07:41 (622) Worker-Standard:ServiceDiscoveryProbe-3286778d1b9ce0108...

JJ20 by Kilo Guru
  • 1911 Views
  • 13 replies
  • 4 helpfuls

Mid Server issues after cloning of instance

Hi, We cloned the DEV instance, and we lost the 'Mid User', later we created new user with old user id and new password. added that is config,xml file. did restart, Invalidate and Validate, now we are seeing 3 issues. like below-  1. 'User XYZ associ...

Arpit_S by Tera Contributor
  • 1154 Views
  • 4 replies
  • 1 helpfuls

SIR-Security Incident Response-How many days to implement

Hi,One of our clients in the financial sector asks us to create an offer for the implementation of the SIR.The implementation will be basic, installing plugins, role configurations, permissions and separating from other incidents tickets.If you have ...

What role need for user to create a Change request?

Hello,  We are new to ServiceNow.  We are recently adopting a Change request in our environment to use.  But I'm having an issue with the tech accessing the Change Request form in their backend portal.  Techs have the Itil, sn_change_read, and sn_cha...

Tran Do by Tera Contributor
  • 5573 Views
  • 8 replies
  • 0 helpfuls