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ITOM Discovery MID サーバーの外部通信要件について

ServiceNow の ITOM - Discovery で必要となるMID Serverの外部通信要件について、公式ドキュメントから読んで解決できない内容があり質問させていただきます。 ServiceNowMIDサーバの外部通信要件は「ServiceNowインスタンスへのHTTPS(TCP:443)のみ」または「ServiceNowインスタンスへのHTTPS(TCP:443)とOCSPレスポンダーへのHTTP(TCP:80)」のどちらが正しいでしょうか。  ・こちらの記事では外部接続要件とし...

Resolved! List of all CMDB classes, attributes.

Hi, Where can I find a list of all OOTB CMDB classes and their attributes?  I've searched the documentation but could find anything matching. Thanks.    

License - CMDB Discovery

Hello All, We are currently building our CMDB. Have used ServiceNow discovery to discover our IT Infrastructure. Found close to 300,000 CIs(which is a lot). Is there a mechanism we can use to control what kind/eligible CIs to be discovered into CMDB?...

Resolved! Shazzam Probe not scanning all the IPs in an IP range

Shazzam probe input payload doesn't have the result for all the IPs in the provided IP range. Because of this, certain devices are not discovered. When we individually scan the missing IPs, we are able to discover the devices.  Your help is much appr...

Resolved! incdent is not showing in task field of alert form.

Hello Experts, When I have created the Alerts from the event. Incident Number is not showing in the task field of alert form, instead of incident number something different is showing. When I am clicking on the i button next to task field Incident fo...

mirza_saquib by Tera Contributor
  • 1226 Views
  • 3 replies
  • 1 helpfuls

Resolved! How to enable mid selection in cloud discovery

Hi All, I'm trying to do scheduled cloud discovery and it is asking me to do migrate to pattern sync. What does that mean? How can I enable mid server selection option. Thanks,Supriya.

Supriya B by Tera Contributor
  • 3852 Views
  • 8 replies
  • 4 helpfuls

Benefits of using Functionality Criteria

 Behavior, a functionality of ITOM Discovery, is set.Within that, "Functionality Criteria" can be set.I can't imagine under what circumstances I would use "Functionality Criteria". If anyone has used it,please give me an example of when you use it.Th...

Kota Kuroiwa by Tera Contributor
  • 1536 Views
  • 7 replies
  • 0 helpfuls

No results returned from probe

Hello experts,In some discovery jobs, I get this No results returned from probe in the error log at the beginning of the discovery job and it takes long to start discovering the first CI. In most cases the job times out before finishing the complete ...

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BK14 by Mega Guru
  • 1820 Views
  • 3 replies
  • 2 helpfuls

ATF for Discovery Schedule

HiIs it possible to execute ATF for Discovery Schedule and check the results?I would like to pick up a Discovery schedule that can see the changes from OOTB and run it automatically after Upgrade and Clone to check its operation.ThanksYash    

_Yash24 by Tera Guru
  • 1163 Views
  • 4 replies
  • 0 helpfuls

Resolved! VMware credential test error

Hello,i am testing VMware credentials and got an error, PS: client has no domain accounterror, as below:An error occurred parsing XML with return type: ServiceContent; nested exception is: org.dom4j.DocumentException: Error on line 11 of document : T...

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