event Management
Hello All,In the Alert table, the closed at field is empty for closed records. I checked if there is any BR and found one BR rule '(COR) - Stamp Closed At' but it is working fine. can anyone help with this? Thanks,Shivani
Forum Posts
Discovering OKE on Oracle Cloud
HiI'm trying to understand if its possible to discover 'oke' on Oracle Cloud, as only AWS, GCP, and Azure are mentioned.If so, are there any prereqs similar to those for AWS, GCP, and Azure as documented on the Kubernetes Docs page : https://docs.ser...
Resolved! Discovery of Wireless Access Controller - CI Classes
When we run Discovery Patterns against our Wireless Access Controllers and Access Points, is is accurate to say that the following CI Classes will be used: ---device ------------- : --- CI Class used -------- Wireless Controllers: IP Routers Wireless...
When ESX is Discovered via vCenter, BIOS information cannot be retrieved
Hi,ESX is directly Discovered, Is there a possibility of obtaining BIOS information?I would like to find out how to customize the system to solve this problem.Can someone help? ThanksYash
Resolved! Incidents are reopen again and again
As Incidents are reopen again and again after the resolution from 2021, anyone please help me to sort-out this issue.
Quick Discovery completed after 8.5 hours for a Windows Server
Hi All,I ran quick discovery for a windows server and it took more than 8 hours to complete. From the ECC queue i could see that the Windows OS - Server pattern is running for 6 hours. I went through the pattern log and nothing seems to be abnormal. ...
Discovery Scanning Devices not included in Range Set
Hello, Has anyone encountered a problem with Discovery scanning IP addresses that are not defined in a range set? We are currently experiencing a problem with Discovery scanning several NetApp servers at 11pm but these servers do not reside in the sp...
Run powershell command or script for discovery pattern extension
I'm attempting to run a powershell command to pull attributes. I created a extension to the Windows OS discovery pattern.But, I'm not getting any results. Does anyone have any clear examples of getting this to work (powershell scripts or commands)....
Session contains no certificates - untrusted
Hi Developers,I am facing an issue in integrating with a third-party application using OAuth 2.O and MID server. When I try to connect to the endpoint, it shows the error below. Please refer to the attached screenshot. However, if I try to connect wi...
Workaround for PRB1382401 in KB0853599 not working
This issue has been identified and documented in the ServiceNow Support knowledge base article KB0853599. For detailed information about the problem, please refer to this linkhttps://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0853...
CMDB correctness score card not showing the result
In CMDB Dashboard , all score card aren't showing the data , its seems 100% but the metrics aren't evaluting
Resolved! Avoid creation of incidents for secondary alerts when an incident already exists for the primary alert.
Hi, There is a scenario where different Incidents are getting created for Primary alert and associated Secondary alerts. Please suggest how to avoid creation of incidents for secondary alerts when an incident already exists for the primary alert. Ch...
Resolved! How to call start date of holiday
Hi, I have a requirement that I need to get the holiday dates mentioned in the cmn_schedule table name Bank holiday in that list of holidays will be there, if any Security Incident is created with in that bank holiday time it should create a automat...
Cloud Discovery for Azure is not discovering Virtual Machines
Hi All, We turned on Cloud discovery for Azure with the option on the schedule to discover the virtual machine, which created two scheduled for Service & IP based as expected. When discovery ran it discovered all cloud resources, but none of the virt...
Update the state of sc_task
I am doing some clean up, I need to close sc_tasks depending on some conditions with following script which is not updating the record. var task = new GlideRecord('sc_task');task.addEncodedQuery('addEncodedQueryhere');task.query();while (task.next(...
