Traffic based Service mapping not enabling 1. Installed the Plugin "Service mapping"2. Enabled the following propertiessa.traffic_based_discovery.activesa_ml.connection_suggestions.activeglide.discovery.enable_adme 3. We ran the discovery on the Appl...
We have been asked to make sure that what we have in CMDB for our Virtual IP addresses used for a clustered Microsoft SQL server matches what has been entered into the monitoring tool. Current it is coming through with nameSQL IP Address 1 (name of ...
I need to find a way for the incident to be updated with new information (description & severity) based on the alerts which are coming in to event management. I have tried to add additional Alert Management rules which would update the incident but...
Hello I am doing a personal learning project. I am trying use salesforce as the Identity Provider and Servicenow as the service provider. In Servicenow - SSO - Identity Providers, I entered the salesforce identity UR https://****.my.salesforce.com...
Looking for the possible test cases that can be created for ITOM (Discovery and CMP) with ATF. Any help would be highly Appreciated!!
Hi, On scheduled basis we are getting this CMDB Task, and it is getting assigned to System Admin I want to know, how can I change it to me? Note:1. I did try to change it in 'Dependent CI Deletion Policy'. but it is still going to System Admin2. We...
As reopen count of incidents are increasing again and again and i need to create a problem ticket for every 30 reopen incident, that is the reopen count reaches 30 it create one problem ticket. When the same event comes again then the new event creat...
Does anyone have document how to fix heart beat failure issue in mid server
Hi,I have created an event rule in which fetch the value from the resource field of event using regex and give the name, that name is visible in event rule in additional information field of Transform and compose but not in the alert form , What shou...
Hi All Kindly let me know , how to check How many licenses are consumed in my instance from HI support portal, I got to know one of my team member was able to check from HI support portal . He left company and his number is not working.
Hi All,Could someone please help me in understanding how "User Group" variable on cloud catalog works? So i am working on few cloud catalog and based on documents i can understand that this variable can be use to set quota limit on user group level a...
I have found same IP address for the multiple CI's in Linux Servers CMDB. Is these a discrepancy or possible to happen. Please explain the logic on this. Thanks
Hello Experts, We have to show a POC to a customer on how we can use ServiceNow ITOM.I have my PDI instance. How can I do a POC for ITOM? It can be discovery or event management(any free tool). Regards,Shoheb
We are not seeing Azure SQL Database as a Class in within our CMDB. Can anyone help me understand why this is the case? Are we missing something?
We are working on discovery of our Nutanix systems. I've gotten this to the point that it's running and I can review the returned XML (no errors) has relevant system details for what is hosted. However, the IRE isn't able to actually create anything ...
