Need and overview on ITOM subscription
I wanted to know what is being referred by the number it has under ITOM subscription as purchased and allocated. Whom and what these numbers are referring. Thanks,Anmol
Forum Posts
Unified Node Map + ITOM Service Hierarchy
I tried the Unified Node Map in the CMDB Workspace today. I was excited to hopefully see a fully connected map of CIs that went beyond showing just the Relationships. I wanted to start at the top of the ITOM Service Hierarchy so I searched for and b...
Advise Required: Multi SCCM Integration
While doing SCCM Integration, Resource ID of SCCM plays an important Role as an Unique Key (Correlation ID) to populate data in CMDB, In case we are using multiple SCCM and both are having similar Resource ID, Is it possible to modify criteria to mak...
UI Action
On incident table, if state changes to 'on hold' , a ui action should be visible on the form named "OnHold'. And when UI action is clicked a field named 'On hold reason' should be displayed on the form and after filling the reason, click on onHold bu...
AWS Workspace (VDI) Discovery
Hi There, We are planning to perform discovery on AWS workspace (VDI) but did not find any proper approach to do so.Has anyone done this discovery either via CLOUD API or Service Graph?Please guide. ThanksAmit
Modification on the basis of property.
Hi All, There is the property for the auto closure of alerts which is 168 hrs. I want to restrict this whenever the associated incident with the alert in (InProgress, Pending & Assigned state). Thanks & RegardsMirza Saquib Beg
How to shows fields value in report column ?
Hello All, W have 8 fields check box type in our INC form our customer wants a report where he can able to see the total number of incident select each check box like ABC (check box field) are selected in 10 incident out of total 20 incidents.So, the...
(Auto-discovery) jboss probe: does not examine the farm folder
I tried the jboss probe. This does examine the "deploy" folder but does not examine the "farm" folder. Can I influence this? Also, it just examine the server/default folder and not any others..
Enterprise SNMP trap collector
We are currently using IBM Netcool network manager as our enterprise SNMP trap collector and are evaluating alternatives. Is ServiceNow ITOM Event Management capable of handling 100,000's of snmp traps to process SNMP traps into alerts and incidents...
Upload file to ServiceNow ECC Queue through MID Server
Hello friends, We would like to implement the air-gapped discovery solution e.g. Agent Client Collector and Service Graph Connectors. As a part of this solution, we would be executing commands locally and creating JSON file. This file needed to be ta...
Resolved! Powershell Step unable to make a remote connection to the server
Hi,I am working on a requirement where SN will try to make a remote connection to a server and perform a cleanup of few folders. I have a custom action built for it with PowerShell script sitting on a file in MID server(agent\scripts\Powershell\Clea...
Is it possible to use MID server as syslog server?
Hi all, I want to use MID server as syslog server and send logs to ServiceNow Instance.Is there any functions for syslog or any ways to make it possible? Thanks.Hank.
Resolved! Provision Azure VMs with Cloud Service Catalog using CI-CD Pipeline
Hi All,Does anyone know of a documentation relating to provisioning of VMs, AKS with Cloud Service Catalog using the CI-CD Pipeline - Atlassian Bitbucket (version control)?
ACC data extraction in an air gapped network
Hello everyone,I need to implement ACC in a customer's air gaped network. Following is the link I am referencing for the same. (Posted by a ServiceNow Employee)https://www.servicenow.com/community/itom-articles/it-discovery-for-air-gapped-networks/ta...
Resolved! Robust Transform Engine operations
Can anyone suggest how can we use Robust Transform Engine operations in servicenow?
