I have created event rules, alert correlation rules and everything working fine. Events are binding to non host and host ci’s Alert correlation rules defining the secondary alerts and primary alert Modified Alert management rule to create incidents f...
Hi, What is the recommended way to set the assignment group in an alert? Thank you!
Hi All, Hoping you can help me figure this out. We recently migrated (finally) to patterns for cloud discovery, and with this we setup schedules for both our Gov tenant and our Commercial tenant. We have regional MID clusters. My issue is that the Go...
Hello, I'm experiencing strange behavior when discovering the CIs using the MID Server Cluster(Load Balance). The issue is, when the discovery is run using a single mid-server I can see more probes and more devices getting discovered. But when the sa...
Hello everyone,We are currently familiarizing ourselves with ITOM.For each “module” there are different new roles that are added, as you know Is there/or does anyone have a general overview of what roles there are for all ITOM modules? (including des...
Hi ,I am new to discovery and cmdb.I am trying to understand how shazzam probe works. Please give me understanding how shazzam probe works, what kind of data it gathers and purpose of shazzam probes.Does Shazzam probe call recursively after calling d...
I tried to discover windows server and it has MSSQL also. Windows CI information discovered, but when running MSSql DB On Windows pattern it's failed. I have checked in the Horizontal Discovery Log, it was failed Identification on MS SQL server. Bel...
Regarding the API For Event Management Push connectors, full path:instancename.service-now.com/api/sn_em_connector/em/inbound_event Are there any characters that the API does not support?
Hi All,I am working on cloud discovery to get the events form AWS. for this i used existing API we have in OOTB (cloud event).when i check the logs in API, i can see the logs details but in sn_cmp_cloud_event table it's not updated properly and infor...
In Service mapping we consider to Build application services & get underlying infrastructure mapped so if we have only service mapping in scope so does Business application comes under this ?
Hi, I am trying to understand the meaning of these acronyms. I know that TD stands for Top-Down discovery pattern. However, I am unsure if HD stands for Horizontal discovery pattern and what LP stands for. Can you please provide clarification? Thank...
Hi, In the CSDM documentation, the lifecycle for logical CIs (like software and applications) is defined as below : I've to do a mapping from the Operational and the install status to the CSDM life cycle.But there is nothing, in CSDM life cycle, to...
Hello Experts, As checked the internet access for few mid servers closed and due to this issue it's showing status as down in the Service Now Instance . The easiest way forward is to set up the proxy usage. Could you please let me know where should I...
Hello All,In the Alert table, the closed at field is empty for closed records. I checked if there is any BR and found one BR rule '(COR) - Stamp Closed At' but it is working fine. can anyone help with this? Thanks,Shivani
HiI'm trying to understand if its possible to discover 'oke' on Oracle Cloud, as only AWS, GCP, and Azure are mentioned.If so, are there any prereqs similar to those for AWS, GCP, and Azure as documented on the Kubernetes Docs page : https://docs.ser...
