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Server Support & DBAs Workspace

We have a newer CMDB and the Server Support & DBAs teams are starting to use our ServiceNow instance. Does SN have a Workspace for Server Support & DBAs teams? They can see the Operational Workspace, but that is for tickets only. We want them to have...

gernst by Tera Contributor
  • 204 Views
  • 1 replies
  • 0 helpfuls

Resolved! Attaching a Legal Artifact to an Email Notification

I am trying to develop a flow that creates a legal matter and a pair of associated tasks. The first task requires that an artifact with an attachment before it is allowed to be closed. Once the first task is closed the second task is opened and a not...

Resolved! Delete CI Records using an Array

Hello, I have a requirement to remove CI records using a fix script based on the object ID containing the Azure subscription ID i.e.  /subscriptions/<sub_id>/resourceGroups/ I was thinking about using an array to store all of the subscription ids i.e...

Richo1 by Tera Expert
  • 486 Views
  • 4 replies
  • 0 helpfuls

Solarwind Alert creation

When Metric Name is Node Down for an event it will check for 5 mints if it remains Down than create alert if it come up just ignore the event. How to do this with Threshold as there is only integer values are there for condition. 

Detection of New SNMP SYSIDs

Is there a way to detect when discovery is encountering new SNMP SYSID OIDs?I ask because if the SYSID OIDs are not setup discovery will try and use either the Router or Switch patterns.  This may get a device in to the CMDB but under the wrong class...

RGreene by Tera Expert
  • 659 Views
  • 2 replies
  • 0 helpfuls

Azure Discover all subscriptions in single discovery schedule

Hi, I am looking is there any way we can discover cloud resources of all the azure subscriptions in a single discovery schedule. we got around 44 subscriptions in a service principal so was wondering if we can do a single discovery for all of them?

Sai Chetan by Tera Contributor
  • 834 Views
  • 1 replies
  • 0 helpfuls

Resolved! Dynamic Service Level

Hello All, Is there a system property or other setting to set all dynamic service levels to the same? I know you can select the number of levels in the csdm wizard but is there somewhere to set the levels for all maps currently created? Or would I ha...

Robert61 by Tera Contributor
  • 674 Views
  • 1 replies
  • 0 helpfuls

PARSE INFO

Hello can anyone assist on script, trying to parse MSSQL15.MSSQLSERVER to be Put in table cmdb_ci_db_mssql_instance on instance_name field. this is coming from running process key parameters (running_process_key_parameters) field. I will be using a b...

Dallas2 by Tera Expert
  • 1217 Views
  • 16 replies
  • 0 helpfuls

Resolved! Direct link URL to incident or request item

I know how to create direct links to an incident or a request item using the URL navigation format:https://xxx.service-now.com/nav_to.do?uri=incident.do?sysparm_query=number=INCXXXX for incidentshttps://xxx.service-now.com/nav_to.do?uri=sc_req_item.d...

zed by Kilo Contributor
  • 76495 Views
  • 12 replies
  • 22 helpfuls

New Relic Push Connector integration

Hello Team,I am new to ITOM event management, Not expert in JS. currently working on sending events to SNOW from Newrelic using a webhook.Ended up with below error"message": "New Relic Push Connector : InternalError: Cannot convert $TIMESTAMP to java...

CarlosG117 by Tera Contributor
  • 431 Views
  • 2 replies
  • 0 helpfuls