Resolved! K8s Discovery
we have all the setup configured for Openshift discovery, I have got the service account redy, bearer token ready, does any have the idea to setup the configuration,
Forum Posts
Resolved! SEVERE *** ERROR *** Can not parse content
Restarted MID server (due to it appearing hung thanks to a discovery job). Noticing the following error in agent.0.log: how do we determine what is causing that fatal? 11/04/20 05:07:41 (622) Worker-Standard:ServiceDiscoveryProbe-3286778d1b9ce0108...
Mid Server issues after cloning of instance
Hi, We cloned the DEV instance, and we lost the 'Mid User', later we created new user with old user id and new password. added that is config,xml file. did restart, Invalidate and Validate, now we are seeing 3 issues. like below- 1. 'User XYZ associ...
Error "User credentials cannot be used for local connections" while discovering MID Server
Hello folks,I am trying to discover a server which is our MID Server. When i am trying to test the credentials, its displaying "Connection successful" whereas when i am discovering it via Discovery its giving me error as "User credentials cannot be u...
Certificate Management:pki_admin does not have access to modify fields on unique certificate records
We are working to implement Certificate Inventory and Management in the near future. in testing, we've run into a challenge. Users with role sn_disco_certmgmt.pki_admin are unable to modify allowed fields on the unique certificate records (cmdb_ci_c...
What role need for user to create a Change request?
Hello, We are new to ServiceNow. We are recently adopting a Change request in our environment to use. But I'm having an issue with the tech accessing the Change Request form in their backend portal. Techs have the Itil, sn_change_read, and sn_cha...
how to populate data dynamically into choice list which belongs to 2 tables
Hello Everyone, I am trying to populate data into choice field from the table and i have no idea how to do this. My issue is: I would want to select the typer of share and when i click on file share in the second choice list i would want to populate...
Automated way to disable/retire CIs not updated for 45 days
We are currently using SCCM to pull in assets, and just kicked off a project to begin utilizing discovery. We have a bunch of retired assets that were previously pulled into our instance that are now retired. We're looking for a way to automate chang...
Issue with Service Graph Connector for AWS in ServiceNow
Hello, Good Day! I'm trying an integration using Service Graph Connector for AWS. I have an AWS Trail Account.I have performed all the steps mentioned in KB1220597 and configured the properties in ServiceNow. While Running the Import Sets get the bel...
Can we create Service Maps for SaaS applications?
Hi, Hope you all doing good. Could you please let me know if it is possible to do Service Mapping for SaaS or PaaS applications? 1) Need inputs if infra/app services are managed by client 2) Need inputs if infra/app services are managed by 3rd party ...
Create incident even if the alert Maintenance flag is true.
Hello All, I need some inputs on below usecase. The alerts are being marked as Maintenance = true when there is any change scheudled for the CI and hence as the rule is active "CI in Change Window" hence that specific alert is not proceeding for inci...
CIs not getting discovered via Quick Discovery but not via Discovery schedules.
Hi, I am unable to discover the CIs via Discovery schedules. It is giving me an error" Active couldn't classify, No WMI connection", however when I am running the same CI via Quick discovery, it is working fine. Please suggest.
Resolved! When Discovering Azure, How Determine The Corresponding ServiceNow CI Type?
When ServiceNow Discovers Azure, how does Discovery determine the correct ServiceNow CI Type to create? That is, when ServiceNow Discovers an Azure object of type "virtualMachines", Discovery creates a CI of CI Type "cmdb_ci_vm_instance". Some types ...
How to assign the tickets Automatically in service now
Hi Team, we have some teams which are getting hundreds of tickets everyday. we are trying to automate the ticket assignment process. Is there any inbuild ServiceNow feature to accomplish this requirement. we need to assign the tickets to engineers ba...
Send a notification mid server goes to down
Hello all can anyone help me how to send a email notification when the mid server goes to down. Thanks Piyush