Interested in a ServiceNow event built for developers? Registration for now[dev]26 is officially open!

ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! IRE - Reconciliation priority vs Data Precedence order

I'd appreciate some clarification  between the priority field on the reconciliation definitions tables and order field on data precedence table in the IRE application. They seem to be doing the same thing, giving preference to what data source can up...

find_real_file.png find_real_file.png
Abbey2 by Tera Expert
  • 5777 Views
  • 3 replies
  • 6 helpfuls

Mid server stuck with validating state

Installed Mid Server in both Linux and Windows hosts. After successful installation and configuration. Status is Up in Midserver dashboard but when we validate, it is showing as Validating and not changing to Yes. I have followed the steps mentioned ...

Discover and Cisco Nexus Switch's Virtual Device Context (VDC)

Hi All! We are trying to determine if discovery pulls in the information about Cisco Nexus Switch's Virtual Device Context (VDC)s when discovering the core or manager Switch? Or does it only discover the switch in question?And each switch must be dis...

Shane1 by Tera Contributor
  • 2797 Views
  • 2 replies
  • 0 helpfuls

How to hide list context menu UI action for particular table

How to hide list context menu UI action for particular table. I want to hide " Assigned to" ui action for change request table. added this condition in the ui action   current.sys_class_name != 'change_request' but it didnot work for me. Even i tried...

Change records.PNG
jananiv by Kilo Explorer
  • 5265 Views
  • 7 replies
  • 0 helpfuls

PowerShell Integration Issues

Hi all, I am attempting to run a simple PowerShell script and I'm running into various issues. We have a service account set up and that account has access to the mid-server. When manually remoting into the mid-server as that account, I can run Power...

DylanB_0-1707317963432.png DylanB_1-1707318029980.png
DylanB by Tera Guru
  • 2983 Views
  • 5 replies
  • 3 helpfuls

CI Classifier - How to change class of discovered server

Hi - I want to classify all Linux Servers as UNIX servers. I thought that all I had to do is go to the UNIX Classification for Linux and change the Table to cmdb_ci_unix. This did not work as Linux servers are still going to cmdb_ci_linux_server. The...

MMGF by Tera Contributor
  • 1413 Views
  • 2 replies
  • 0 helpfuls

Http Post call in pattern designer

Hi, How can I pass the username and password in the HTTP POST call? Credentials are already added into the credential table.ThanksRicha 

Richa19 by Tera Contributor
  • 925 Views
  • 1 replies
  • 0 helpfuls

Resolved! Powershell probe not using credentials

New to discovery, and stumped by this issue. Consider: midserver1 and midserver2. both have parameter mid.powershell.local_mid_service_credential_fallback set to false.midserver1 service is running as account cmdb_discovery.midserver2 service is runn...

djp3492 by Tera Expert
  • 4667 Views
  • 6 replies
  • 0 helpfuls

SNMP discovery Wyse thin client issue

We have an issue with discovery of Wyse thin clients. The responses from similiar clients are inconsistent.An example is we have 2 Wyse 3040 clients both running ThinOS 2211. We have a pattern to identify these and add them to the CMDB and it works f...

TT21_0-1708456559766.png TT21_1-1708456559769.png TT21_2-1708456559781.png TT21_3-1708456559776.png
TT21 by Tera Contributor
  • 3884 Views
  • 9 replies
  • 0 helpfuls

Resolved! Instance observer usage

Hi Team, As part recent contract, we have instance observer license , Would like to know how can to utilize it to get benefits wrt performance or any kind of alerts or anything else. Thanks 

Roopa11 by Tera Expert
  • 2426 Views
  • 3 replies
  • 2 helpfuls

How to add "Event Raw Info" in Event Rule

In the "Transform and Compose Alert Output" section of the event rules,I would like to use the value of the "Time of event" [time_of_event] field.I would like to know if anyone knows how to do this.

Takumi Ando by Tera Contributor
  • 2335 Views
  • 3 replies
  • 0 helpfuls