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Resolved! Where can I see all CIs related to an Application Service?

BackgroundWe are using Service Mapping and Calculated Application Services for a Customer in order to have Event Management to report issues on an Application. This works good but I'm struggling to see where this data is stored. Even though all relat...

EM Self Monitoring

HI, I am looking for best practices for the EM Self Monitors? Also its not clear what steps we need to perform to rectify these Alerts / Incidents which are raised from these monitors Sr NoNameDescription1Connector's Idle state monitoringThis monitor...

George18 by • Tera Expert
  • 1073 Views
  • 2 replies
  • 0 helpfuls

Resolved! K8s Discovery

we have all the setup configured for Openshift discovery, I have got the service account redy, bearer token ready, does any have the idea to setup the configuration, 

Ragav4 by • Tera Contributor
  • 2890 Views
  • 25 replies
  • 1 helpfuls

Assigning groups to sites as defaulted values

All,How do I assign groups to sites as the defaulted value using either UI Policies or Business Rules.I have a user who is asking that upon choosing a site for a ticket, is it possible to have assignment groups automatically populate in the groups fi...

GB9414 by • Tera Contributor
  • 354 Views
  • 2 replies
  • 0 helpfuls

Resolved! SEVERE *** ERROR *** Can not parse content

Restarted MID server (due to it appearing hung thanks to a discovery job). Noticing the following error in agent.0.log: how do we determine what is causing that fatal? 11/04/20 05:07:41 (622) Worker-Standard:ServiceDiscoveryProbe-3286778d1b9ce0108...

JJ20 by • Kilo Guru
  • 2890 Views
  • 13 replies
  • 4 helpfuls

Mid Server issues after cloning of instance

Hi, We cloned the DEV instance, and we lost the 'Mid User', later we created new user with old user id and new password. added that is config,xml file. did restart, Invalidate and Validate, now we are seeing 3 issues. like below-  1. 'User XYZ associ...

Community Alums by Community Alums •  
  • 1583 Views
  • 4 replies
  • 1 helpfuls

SIR-Security Incident Response-How many days to implement

Hi,One of our clients in the financial sector asks us to create an offer for the implementation of the SIR.The implementation will be basic, installing plugins, role configurations, permissions and separating from other incidents tickets.If you have ...