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Resolved! Oracle DB Catalog Discovery Applicative credential Requirement

Hi All,I want to discover Oracle catalogs for windows and Unix machines. I want to request applicative credential to the Oracle DB team, but I am not sure what permission the discovery user should have to discover DB catalog.Can somebody share the ap...

Abhishek41 by Tera Contributor
  • 870 Views
  • 2 replies
  • 2 helpfuls

Business rule to parse value

Hello,Can anyone look at the script below in the business rule, and how can I modify it to get different values or look for either values, from the running key process parameters field, from the two examples I provided. and parse the value(S) MSSQL15...

Lupe Pina by Tera Contributor
  • 477 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to set multiple CIs in maintenance mode in one change request?

When we create a change request there is a Maintenance Rule ("CI in change window") which sets the CI in maintenance, and the CI shows up in the em_impact_maint_ci table. Any alerts from that CI will have the "Maintenance" flag set to true. Often whe...

erlfos by Giga Expert
  • 5209 Views
  • 9 replies
  • 14 helpfuls

CI Location is getting overridden through Discovery

 Hi All, I have 2 Discovery schedules created with respective locations.Schedule  - LocationHDL          - HydDDL          - Dlh Now, I have IP address 'X' is part of HDL schedule. When my discovery schedules are running. Location field on my CI with...

Resolved! Service Graph connector for SolarWinds

Hello,   I ma trying to configure the Service Graph connector for SolarWinds to poll our on premise Solarwinds server and populate our CMDB. When testing the connection I receive an error message which is not really helpful: com.glide.plan.runners.Fl...

Christophe6 by Tera Contributor
  • 2075 Views
  • 6 replies
  • 2 helpfuls

JSON Parser Step Error - Flow Designer

Hi, How do I use JSON parser step in flow designer along with 'REST' response saved as attachment ? So I am making a Get REST call and saving the JSON response as a .txt attachment in servicenow. I'd like to use JSON parser step after this to parse r...

Rachna S by Tera Guru
  • 6724 Views
  • 9 replies
  • 2 helpfuls

Tag Based Service Mapping

Hi guys,We have historic services set up in our Prod environment, that are actively used in tickets (ie incidents). For this example, we will use ServiceNowWe are moving towards a cloud tag based service mapping approach, some of these services conta...

Rash Rai by Mega Contributor
  • 715 Views
  • 1 replies
  • 0 helpfuls

Best practice for updating OOB Patterns Discovery

Hi Team,I wanted to understand the best practice available for updating discovery patterns where only 1 field entry needs to be remapped .Eg: currently server name is being mapped by FQDN entry, instead of that I want to make remap it with another va...

Xen server classified as Hyper-V servers in ServiceNow

Hi, We are facing in issue in our ServiceNow instance that all the XEN servers have been classified as Hyper-V servers. In actual the class should be XEN server. Please provide us troubleshooting steps to so that servers classified correctly in Servi...

Server Support & DBAs Workspace

We have a newer CMDB and the Server Support & DBAs teams are starting to use our ServiceNow instance. Does SN have a Workspace for Server Support & DBAs teams? They can see the Operational Workspace, but that is for tickets only. We want them to have...

gernst by Tera Contributor
  • 200 Views
  • 1 replies
  • 0 helpfuls

Resolved! Attaching a Legal Artifact to an Email Notification

I am trying to develop a flow that creates a legal matter and a pair of associated tasks. The first task requires that an artifact with an attachment before it is allowed to be closed. Once the first task is closed the second task is opened and a not...

Resolved! Delete CI Records using an Array

Hello, I have a requirement to remove CI records using a fix script based on the object ID containing the Azure subscription ID i.e.  /subscriptions/<sub_id>/resourceGroups/ I was thinking about using an array to store all of the subscription ids i.e...

Richo1 by Tera Expert
  • 479 Views
  • 4 replies
  • 0 helpfuls

Solarwind Alert creation

When Metric Name is Node Down for an event it will check for 5 mints if it remains Down than create alert if it come up just ignore the event. How to do this with Threshold as there is only integer values are there for condition.