Hello, When a record is updated or inserted in the Software table by Discovery, I need to prevent the update of a specific field based on a certain condition on its value. I think that by creating a reconciliation rule on the table of software, I can...
Hello , I am trying to create a flow that can automatically run discovery schedule when request a Catalog item.Does anyone know how to use flow designer to do this and Could you please help me if you have any idea or document?Thank youBest Regards,Ch...
Can anyone help me how I can achieve this or share the script if you anyone has implemented it ? I'm new to Discovery and still learning. Thank you in advance, Requirement: I would also like to explore ways to automate running a quick discovery, so ...
We have encountered an issue with the Agent Client Collector (ACC) tool not retrieving specific information from a Linux server and updating it in the ServiceNow CMDB. We followed the installation steps as outlined in the documentation.The missing in...
Hi, I have Server class CI, in its relation, 'Registered on' we can see the ESX server name. I want to add attributes from ESX Server to Server CI whenever we run Discovery. could you please help me with this? I hope using BR is not the only method t...
BackgroundWe are running Event Management pretty much out-of-box. On an Alert record, I've seen operators link the task filed to a Change Request. To me this sounds a bit strange, because I see the task filed as a representation of the current incide...
Hello everyone,I am trying to configure an Azure Discovery for China, however encounter the following error right after I configure the Service Principal record and press the 'Discover Subscriptions' UI action:Discovery Subscription Error : Failed to...
Hello Guys, I have added CI(s) manually to some Service Maps produced by Service Mapping (as per Manually add CIs to an application service (servicenow.com)) and now I need to quickly know what CIs I have added. How can I get/create a report or is th...
Hello Folks, we are facing issue in storage discovery. can anyone help here to fix it. error message and snap for more. 1.message from Horizontal log- Storage Discovery error => : Identification Engine: Discovery status is FAILURE, Identification s...
Hello Everyone, We are trying to discover VCenter appliance in ServiceNow, version: Version:7.0.3. VMWare admin has added the desired user in VCenter with read-only, license-admin role.We are able to see that during the discovery "cmdb_ci_vcenter" i...
Hi all, We ran Discovery on 2 IP addresses: one for an application server and the other for a database server. The application server depends on the database server and both servers are Linux. When Discovery is run, both servers are correctly create...
I am able to discover UPS but not all and I am not sure which credentials it is accepting. Could you please help me to understand what is the credential type for UPS? Few UPS are not reachable and for few UPS, I am getting warning as "Alive Not class...
I am setting up OCI cloud discovery. The service account is validated and I have created schedule. The schedule to check datacenter is working fine. But the after schedule to discover the VM is getting canceled. Error : The Discovery range is empty. ...
I understand that Discovery is collecting agent information. Can you explain what an Agent is for example?Please explain the difference between Agent and Application.
Hello Friend,Yesterday I came across the term "ServiceNow Proxy Server" without much details. I tried to check further on that over internet I could not find anything. This was in scope of Discovery/ITOM, but not much context. Does anyone know anythi...