How to show the network devices in a service map?
I have tried mapping one of our on-prem applications, however, it is not showing the network device dependencies on the service map. Is there an additional step that I should be doing?
Forum Posts
Issue with Service Graph Connector for AWS in ServiceNow
Hello, Good Day! I'm trying an integration using Service Graph Connector for AWS. I have an AWS Trail Account.I have performed all the steps mentioned in KB1220597 and configured the properties in ServiceNow. While Running the Import Sets get the bel...
Resolved! Does archived CIs count for licensing?
Hi, I just want to confirm whether or not archived CIs ("ar_" tables) count for licensing subscription counters? Thanks,
How can we prevent Duplicate CI for Name+Serial Number IRE combination
Hi All, We have changed the OOB IRE rule for Server table to look for Name + Serial Number combination. So if a server comes in with a matching Serial Number and Name IRE will update the existing records. In certain cases, Discovery couldn't fetch th...
ITOM Event management Azure bi-directional integration is not working
Hello Team, I have configure the connector instance for azure bi-directional and also provideed the credentials as azure service principle. While doing test connector it is successful as below but in bi-directional section it is throwing an error as ...
Message key is setting as UNKNOWN
Please see the screenshot. I am setting the first 2 and 3 characters in Prefix 1 and 2, respectively. However, the Message Key is being set as 'Host_Down_<<UNKNOWN>>-<<UNKNOWN>>' in the Alert. I am not sure what the issue is. I am triggering the Aler...
Sync issue between SCCM and SG
Hello All, We have a set of custom date time fields created as part of our SCCM Integration. When we moved to SGC from SCCM, We noticed that the sync for those fields are not happening as expected. Custom Fields: LastHWScan LastHeartBeat LastSo...
JEA Discovery issue in ServiceNow
Hi All, We are trying to use JEA approach for discovering windows servers. We have configured instance and endpoint as instructed in the document, however we are still facing below error. Document reference: https://support.servicenow.com/kb?id=kb_ar...
Event not associated with Alert (random)
So - I'm seeing that some Closing Events will not related to an Alert despite there being an alert created for New Events. When I go to reprocess the Event often times I find that the alert is already closed, because another New/Closing set of events...
Alert Correlation
HI, in ITOM Health we noticed that it groups together alerts which have no relationship.Example, we have a monitoring tool that does sythentic test (checks if the URL is UP).The server perfroming these tests will always be the same. But, its performi...
Not able to install a MID server getting error "MIDRemoteGlideRecord.query failed, retrying in 10Sec
Not able to install the MID service in New Windows servers getting an errorGetting an error in the logs Attached logs as well Kindly help 2023-12-11T14:25:27.860+0100 INFO (main) [ALoggerConfigProvider:56] Logger config: root=INFO2023-12-11T14:25:28...
Help with binding Alert to a SQL Instance
Very new to Event Management (as you will see) I am trying to bind an Alert to a MSFT SQL Instance. The actual CI name is "DBINSTANCE@HOSTNAME" The string value on the alert comes in as: [08-16-23] The view is empty(HOSTNAME\DBINSTANCE) How would you...
Build Query with Non-CMDB Table-
Did you create a new Configuration Item query using the CMDB Query Builder?Did you add Incidents from the Non-CMDB Tables tab? Did you connect them to each other? Did you set up filters on each that match the instructions?Did you save and run the que...
Delete a .txt File from Mid Server Folder windows
Hi All, We have a requirement where we want to delete a .txt file from a Mid-server folder.I am new to this and not sure how that would work.So for eg: if a file is saved in a folder location: '\DC', How can I delete the file from Servicenow? I have...
Service Mapping gear icon behavior and Service Map header personalization
Does anyone know how to personalize the service mapping gear icon so it goes back to the form view you came from (instead of the hard coded "Additional Info" view? If the "Additional Info" view would let you see the menu for changing the view, that w...
