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LDAP OU Definition Filter

Hi All, We want to exclude empty user email accounts while importing users through LDAP. Below is the filter query currently we are having(&(objectClass=person)(sn=*) (!(objectClass=computer))(!(ou=Leavers))(!(employeenumber=888888))(!(employeenumber...

Supriya20 by Tera Expert
  • 322 Views
  • 1 replies
  • 0 helpfuls

Reduce severity of an Event for a Non production CI

Hi,If we have an event going into the event table of the ITOM Health module, we would like to be able to reduce it's severity if the CI is a NON Production CI. We dont want to raise a P1 incident for a Development CI. Which method do you recommend to...

George18 by Tera Expert
  • 245 Views
  • 2 replies
  • 0 helpfuls

HTML in reports/list views

We have several fields in which have enabled HTML in order to give our end users a "pretty" view of data on a homepage. It works great on that page but when you look at the data in reports or list views the HTML tags display making the data difficult...

cdunn by Kilo Contributor
  • 4011 Views
  • 11 replies
  • 5 helpfuls

Resolved! Alert Management Rule Not Executing

Hello, I am testing Datadog event integration with ServiceNow.  I am able to get a Datadog event to create a ServiceNow event and then an alert, but I can't get it to turn into an Incident no matter what I do. In the Alert Management Rule, I created ...

Minh2 by Tera Expert
  • 2278 Views
  • 14 replies
  • 3 helpfuls

HP ILO device discovery in Servicenow

Hello All We want to disocover the HP ILO device which are appliance in nature.We are getting below error when trying discover.Can someone please help met to fix?What configuration needed for this?  

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salu by Mega Guru
  • 5655 Views
  • 17 replies
  • 3 helpfuls

No results from Credential Test

I'm trying to run a credential test against several credentials, but it keeps running without giving any result.Any idea on getting this to work?

chinthaka by Tera Contributor
  • 331 Views
  • 2 replies
  • 1 helpfuls

Resolved! How to Stop Discovery from Populating the Location on CIs?

Hi - is there an easy way to prevent discovery from populating the location on the ci except removing the location from discovery schedule? Like a system property or something else? Appreciate any insight!

RK25 by Giga Guru
  • 771 Views
  • 3 replies
  • 3 helpfuls