Hello team I have been asked to create BS map of all active CI into my service now table so that he should have the accessibility on the top level let's say we see eyes affected what other applications will be affected with that CI so he would like t...
We have a need to store obsolesence data in ServiceNow for servers running obsolete OS versions. The driver of these requirement is Change Management. The Change process wants to increase risk when the there is obsolete version running the app. So...
I am trying to find out why operational status has been changed by discovery in the following sequenceoriginal state set manually: Operationalnext set manually: NonOperationalnext set manually: Operationalnext set by discovery user: Retirednext set b...
Using Tenable.io asset integration trying to IoT inventory in Tenable to Snow.If anyone worked on this integration.Pls share your inputs.
I am importing case record from other ServiceNow instance as that instance will be closed.But when we are creating manually by clicking on new it is creating duplicate records with same number if system already have same number. Please suggest.
I created a local user and added it to Logon as a service. When adding the user to the service account field in the installer, service account validation failed. Questions : What is the steps to creating the service account? (local and domain) I hav...
Hi All, Need one confirmation from folks using ACC-V for Windows servers and Desktop/Laptps. Does it bring the relationhip information like how we get for Horizontal discovery? I saw a note in the ServiceNow PPT with this statement: The main thing to...
My company has 600+ Cisco IP Phones. I have been instructed to add these to the CMDB. I would rather have an automated way to create the CI's. My Mid server can ping every device; however, I am unable to create the CI's as the phones are complete...
Hi All, I need to discover data from multiple azure accounts using Service Graph Connector. Do I need to make any changes in Setup other than adding new connections? If yes, what necessary changes do I need to make? Thanks.
Any suggestions on how the operational status can change from Non-Operational to Operational if the CI gets re-discovered?
Hi all,There is a problem in the value linkage between custom columns in Event Rules.If I try to link the value of the custom column created in the event table to the custom column created in the alert table, it will be <<UNKNOWN>>.Is it possible to ...
Hi Team,The requirement is we have a user XYZ whose manager is YYY. XYZ is acting as delegate for YYY. Now XYZ is creating the request it should skip the approval because requestor is acting as a delegate for his manager. In this case it should skip ...
The save button and the update button on already existing records in a record producer is not working as expected. The issue is only with few records in the form view. Is it related to Vancouver patch update? Please let me know about the fix. There i...
What are the steps to obtain the decrypted connection string from the configuration file to set up a connection between IIS and MSSQL servers through pattern-based discovery?The Connection strings are available in .exe file. we need to parse the conn...
