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Resolved! Reconciliation Rule to prevent update unless field empty

Hello, I would like to prevent Discovery from updating a field if the field has already been populated.  There are multiple sources and I really don't care who populated the field if there is already a value.  I created a Reconciliation Rule with Dis...

jdiegeliv by Mega Expert
  • 4691 Views
  • 6 replies
  • 4 helpfuls

Question regarding traps for event collection

Hi Everyone,  Need help understanding the trap for event collection, I followed the doc to configure the snmp trap in midserver and mapped the same with an external monitoring tool, and tested the port. The port is open in midserver which has been te...

RG6 by Tera Contributor
  • 931 Views
  • 5 replies
  • 0 helpfuls

Empty Hardware model record - HAM

Hi Experts,  Mid Server is creating empty/duplicate Hardware model records [cmdb_hardware_product_model.list]. 1. Can anyone please explain how the Mid Server is creating empty hardware model records without any CIs associated with it. What logic beh...

Anitha17 by Tera Contributor
  • 851 Views
  • 5 replies
  • 0 helpfuls

Custom Azure API Pattern

I am looking at calling the Resource Graph API to retrieve a list of all Firewalls in Azure. I have created 2 Patterns to try and achieve this:ServerLess Pattern which runs on a ServerLess schedule, that calls the Azure Resource Graph API. The patter...

How to find the duplicate CIs in a table using Reporting

Hi All,I want to know whether any duplicate entries(CIs) are there in my table. I want to run a query which shows me only the duplicate entries. Is there a way to create a report with only the duplicate entries. Please let me know whether i can creat...

MSSQL Discovery - Optional Applicative Credentials

Hey all, We are going through trying to evaluate the discovery requirements and how to meet those requirements.  However, I am having a bit trouble understanding some of the documentation when it comes the credentials sections.  In some cases the doc...

Josh P1 by Giga Guru
  • 1636 Views
  • 7 replies
  • 5 helpfuls

Best Practices in Clod Discovery

Hi AllI would like to know the best practices in Implementing Clod Discovery. Have few questions regarding the same,.1. How to determine the number of MID servers required for each cloud provider? 2. What is the best practice in setting up AWS creden...

Suvetha S by Tera Contributor
  • 1035 Views
  • 5 replies
  • 0 helpfuls

Resolved! Business analyst role in CMDB imlementation

Hello everyone, I have been working ServiceNow ITSM modules such as incident, Change, Service Catalog and Request fullfillment. Lately, I want to transition into ITOM as a business analyst working on the Now  Platform. My question has anyone ever in ...

timokemi by Tera Contributor
  • 1478 Views
  • 3 replies
  • 4 helpfuls

How close UI Page Dailogue window?

Hi,   UI Page not working in Agent Workspace. how to close  dialogue window in Agent workspace  UI Page HTML:<?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null" xmlns:g2="null"><table widt...

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Sironi by Kilo Sage
  • 2990 Views
  • 12 replies
  • 1 helpfuls

Need help to Find how a record got created

Hello All, I need help for the finding the how the record got created on certain table. The records are getting created on stale_ci_remediation table when we are running/executing the job "CMDB Health Dashboard - Correctness Score Calculation". The c...

Discovery Error - JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Set destination network & convert network data for future calculations' at line 7

While discoverying Network devices, Getting the following error form network pattern. JAVASCRIPT_CODE_FAILURE: Caused by error in Ad hoc script 'EvalClosure-Set destination network & convert network data for future calculations' at line 7Please assis...

sud1106 by Tera Contributor
  • 2652 Views
  • 9 replies
  • 1 helpfuls