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External Credential Store - Wallix

Hi All,We tried to implement the external credential store with validate our password from Wallix Bastion Host.Below my steps:1. Configure credential in SN with flag "External Credential Store"2. Uploaded the JAR file in SN3. Verify if from MID serve...

Discovery hanging when updating table

One of our discovery jobs keeps hanging when trying to update the cmdb_ci_config_file_tracked_relations table.  I've tried looking for any information that I can related to this table but can't find anything.  I've even tried pulling the table up in ...

KeithM1 by Tera Expert
  • 317 Views
  • 1 replies
  • 1 helpfuls

Resolved! Service Mapping weblogic applications from shared linux host

We are starting to service map weblogic applications that run from linux host clusters.  Each physical cluster has multiple weblogic domains that run multiple applications. Since these clusters are shared resources, our service maps are picking up da...

Preston_83 by Tera Contributor
  • 1041 Views
  • 4 replies
  • 1 helpfuls

Resolved! Setting up Oracle Options for Discovery

Hello,Currently our organization is attempting to configure and setup the Oracle Options part of discovery based on the provided documentation found below. Looking to see if anyone has successfully set this up so far and what their hurdles were. The ...

s_sterner by Mega Guru
  • 5194 Views
  • 6 replies
  • 9 helpfuls

AWS Cloud billing data job is failing

Hi Experts,   We are working on an AWS cloud billing data job, and we did OOB configuration but receiving below error:   Error occurred while running the script - "AWSCostAndUsageReportProcessor" Detail:Processing failed with error: AWSCSVRecordProce...

LDAP OU Definition Filter

Hi All, We want to exclude empty user email accounts while importing users through LDAP. Below is the filter query currently we are having(&(objectClass=person)(sn=*) (!(objectClass=computer))(!(ou=Leavers))(!(employeenumber=888888))(!(employeenumber...

Supriya20 by Tera Expert
  • 350 Views
  • 1 replies
  • 0 helpfuls

Reduce severity of an Event for a Non production CI

Hi,If we have an event going into the event table of the ITOM Health module, we would like to be able to reduce it's severity if the CI is a NON Production CI. We dont want to raise a P1 incident for a Development CI. Which method do you recommend to...

George18 by Tera Expert
  • 266 Views
  • 2 replies
  • 0 helpfuls

HTML in reports/list views

We have several fields in which have enabled HTML in order to give our end users a "pretty" view of data on a homepage. It works great on that page but when you look at the data in reports or list views the HTML tags display making the data difficult...

cdunn by Kilo Contributor
  • 4080 Views
  • 11 replies
  • 5 helpfuls

Resolved! Alert Management Rule Not Executing

Hello, I am testing Datadog event integration with ServiceNow.  I am able to get a Datadog event to create a ServiceNow event and then an alert, but I can't get it to turn into an Incident no matter what I do. In the Alert Management Rule, I created ...

Minh2 by Tera Expert
  • 2441 Views
  • 14 replies
  • 3 helpfuls

HP ILO device discovery in Servicenow

Hello All We want to disocover the HP ILO device which are appliance in nature.We are getting below error when trying discover.Can someone please help met to fix?What configuration needed for this?  

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salu by Mega Guru
  • 5798 Views
  • 17 replies
  • 3 helpfuls