Concept of same IP address for multiple CI"s
I have found same IP address for the multiple CI's in Linux Servers CMDB. Is these a discrepancy or possible to happen. Please explain the logic on this. Thanks
Forum Posts
Resolved! Failed Exploring CI Pattern - Identification Issues
We are working on discovery of our Nutanix systems. I've gotten this to the point that it's running and I can review the returned XML (no errors) has relevant system details for what is hosted. However, the IRE isn't able to actually create anything ...
Plugin - Cloud Access Interface
Hello! I'm on my way to integrate with LogicMonitor and I have installed all plugins that are necessary apart from: -Cloud Access Interface; I have looked in all patterns and service mappings and nothing! Do you have any idea how can I find this ...
Resolved! Plugins list for GCP
Hi, I need to know the exact list of plugins to set up Google Cloud Platform (GCP) discovery in servicenow. It will be really helpful for my work. Thanks.#servicenow #itom #discovery #plugins
Filter by hours
Hi, I'm trying to filter out all the changes that happen between a certain time, but right now the only option I have is to filter out by day and inside the day between the hours. But in that case I would have to filter each of the 365 days between t...
Resolved! System User Information in ServiceNow Discovery
Team,We have a requirement to fetch All user details from OS (Windows/Linux) while discovering. Is it by default available? or is there any custom way to achieve it.
Powershell script for Certificate Discovery
My company recently began using the Certificate Management Module. We have discovered certificates that are either have a hostname or a port. However, we have a few machines where the certificates do not belong to a CA, assigned a port, or associated...
Resolved! Guidelines or best practices to populate attributes in Business Application
As an Out of box we are populating this manually in our environment where fields like Name Business process, application Type, Architecture Type etc and contract owner complains details are getting populated so Is there any guidelines or best practic...
Resolved! CMDB
Hi all, What is the relation between cmdb_model and cmdb_model_category. Which table stores the relation between these two.
Tagging On-Prem Infrastructure
Hey Community, Hoping this is the right forum to post the question. I am looking for some thoughts on potential opportunities to tag on-prem infrastructure and then leverage the Tag-Based Service Mapping method to begin our overall Service Mapping jo...
What is the current best practice for ACC Agent or Server Down alerting?
Prior to our latest upgrade of the ACC-F and ACC-M plugins, there was a "Self-Healing Events" policy that would start pinging servers if the agent was disconnected or went down, and throw an event if it was unreachable. After upgrading, that policy's...
Incident not created for few alerts
I have got into a scenario where for some alerts the incident is not created.The alert management rule filter matches properly and I can also see alert execution record in alert.However there is no task/incident created out of it. Kindly help me to f...
SG-Azure Virtual Machines Not Populating Windows and Linux servers.
Hello Everyone,I'm running a Integration of Azure with ServiceNow using Service Graph Connectors for Azure. I ran the scheduled job for the SG-Virtual Machines after that I'm getting 4 import sets on which I'm running the Transform UI action. The tra...
AWS Cloud VM instance not getting Discovered
Hi All, we were getting some VM instance discovered previously but suddenly we stopped seeing them . When I tried debugging the Amazon -AWS host LP pattern logs I am seeing the error saying " Host is empty Failed Condition(s): [(${all_hosts} : value=...
Workspace
Hi Team,I want to upgrade the workspace to new version of service operation's workspace before the sunset of agent worksapace.so can someone suggest the best practice .Thank you !