Service Mapping Usage
Hi, I am looking for the use cases which explains how the below Personas use Service Mapping in their daily work for efficiency. Change Owners / Change ManagersThanksMoin
Forum Posts
CMDB data source
If ci populated in cmdb ,it ill show the discovery_source right ex:servicenow,sccmhow that valueis showing whether its servicenow,manual entry,sccm i want to know what exactly happens in background
CI Name getting overridden during Discovery (SNMP Classify) – unable to retain DNS-based name
Hi Team,I am facing an issue with ServiceNow Discovery (SNMP Classify) for network printer devices.Scenario:Device is discovered via SNMPClass is correctly identified as PrinterDNS name is coming correctly:AMI-PLA-CP01.teachersfcu.orgHowever, CI Name...
We are struggling to create Relationship between Network Devices (IP-Switch) and Windows Servers
Hi Community, We have go live with Network Discovery on Previous Month in our Horizontal Discovery. But we are Seeing that Although there are around 13k active and deployed Windows Servers are there but we have seeing that only few Hundred Windows Se...
Resolved! How to Deactivate Discovery Pattern in Bulk
Hello Experts, Bulk update from List View -is not happening. Trying to INACTIVE all 1000 records. There is no ACL on List_edit for sa_pattern table? Issue- Its difficult to open each of the 1000 records and update. Thanks
GCP Discovery with GKE|| Whether I can use Azure VM to install gcloud and discover kubernetes
Hi Team, I would like to know if anyone of you have done GCP GKE discovery using gcloud(Google Cloud SDK) installed on Azure VM MID server.ServiceNow's documented/supported configuration is to use GCE-resident MID Server. The off-GCP approach is tech...
OLVM discovery (Oracle Linux Virtualization Manager) Does anyone have any documentation?
OLVM discovery (Oracle Linux Virtualization Manager) Does anyone have any documentation help set-up OLVM discovery, We are migrating our current Vmware solution to OLVM and there is very limited docs around this subject..I have this https://www.servi...
MID server shows version mismatch
Hi all, We installed MID servers recently and it seems there is version mismatch between the MID server version and the instance version. Probably because we used MID server installer files from another ServiceNow instance. I opened these MID server ...
Resolved! OCI cloud discovery
I am setting up OCI cloud discovery. The service account is validated and I have created schedule. The schedule to check datacenter is working fine. But the after schedule to discover the VM is getting canceled. Error : The Discovery range is empty. ...
Resolved! ITOM Discovery asset retirement
Hey peeps, we have ITOM Discovery set up discovering assets in our public cloud accounts and are looking to stop discovering & retire (in S-Now) some servers to save on SUs, can someone point me to the docs on how to do this to ensure these assets st...
Resolved! Long running discovery schedules
First time poster. I've been working on discovery optimization, breaking down large schedules into smaller more digestible schedules. I've had much success with the schedules I built out, but, they're running longer than expected..in some cases the...
How to resolve "No results returned from probe."?
How to resolve "No results returned from probe."?
No results returned from probe
Hello experts,In some discovery jobs, I get this No results returned from probe in the error log at the beginning of the discovery job and it takes long to start discovering the first CI. In most cases the job times out before finishing the complete ...
Service Graph Meraki - Stuck Imports - Temporary Workaround (Non-Official)
Hey Community! I'd like to share an issue we recently encountered with the Service Graph Connector for Meraki (x_caci_sg_meraki) and provide a temporary workaround that helped us restore functionality.Since this integration is delivered through a thi...
Slow event rule warning
Since Zurich release, we have been getting self-health monitoring alerts for 'Slow event rule warning'. How do you adjust the threshold and severity of these? The alert isn't listed in the Self-health Monitoring rules. I can't find any documentatio...
