Resolved! Mass Update: Resolve All Incidents at Once
I have around 5,000 incidents that I would like to set to “Resolved”. I know that it’s possible to update 100 tickets at a time, but is there a way to resolve all of them at once?
Forum Posts
Task: Before You Start
Hi, I am working on the Discovery Fundamentals simulator task Before You Start.I followed the steps, but the simulator is not marking the task as complete.Can someone guide me on what I might be missing?
Duplicate alert created - Alert clustering definition
HI Community, I would appreciate your guidance in the Event Management space. I triggered 3 alerts with the same node. It was tagging with alert clustering tag "Groups alert with same node". And 3 alerts were grouped and the earliest and highest pri...
[ARTICLE] Why Service Mapping Fails?
SpoilerService Mapping rarely fails because of technology. It fails quietly when organizations skip the most critical architectural step: defining what a service actually is. This article explores why unclear service definitions undermine mapping eff...
[ARTICLE] Discovery Is Doing Its Job, your Identification Strategy Isn’t
SpoilerDiscovery is often blamed for CMDB chaos, but in most cases it behaves exactly as designed. This article explains why Identification and Reconciliation is the real architectural control point in ITOM.Discovery is often blamed for CMDB chaos, ...
[ARTICLE] ITOM Is Not a Tooling Problem... It’s an Architecture Problem
SpoilerMany ITOM initiatives struggle not because of missing features, but because of weak architectural foundations. This article explores why ITOM success depends on governance, data trust, and design decisions — not simply enabling modules.Many IT...
CIS – ITOM Exam: 7 Keys Preparation Tips + Mental Check
1. Start with ITOM Fundamentals: What, Why, and HowBefore diving into automation, AIOps, or advanced mapping, make sure the core concepts are solid:What is IT Operations Management (ITOM) within ServiceNow?Understand the difference between:ITOM Visib...
ITOM Discovery Best Practices for Linux Servers (9tips+privilege exmp)
1. Credential Strategy (Most Common Failure Point)Discovery on Linux lives or dies by credentials.Best practicesPrefer SSH key-based authentication over password.Use a dedicated technical account (not personal users).Grant least privilege, but ensure...
DELL UNITY – 480F - Storage Device Discovery
Has anyone successfylly discovered a Dell Unity - 480F Storage Device. Have created the Basic Auth credentials. But it is not being discovered. Raised a support ticket and support says that Dell Unity is not supported out of the Box patterns. Was ...
Is there any OOTB discovery for Oracle Exadata Systems?
Hi, I found a couple of articles related Exadata Discovery including a good document with all the steps someone else used to discover all the Exadata components (link below).https://www.servicenow.com/community/itom-forum/here-s-how-you-can-discover-...
Can length of Discovery Schedule Name field be increased?
Can the length of Discovery Schedule "Name" field be increased? The default is 100 characters, but we are needing to exceed that in some cases to conform to naming convention used by Network team in their IPAM tool, and wanted to check to see if anyo...
Script Include Returning Null in answer
Hi, So, I am using this catalog client scriptfunction onChange(control, oldValue, newValue, isLoading) { if (isLoading || !newValue) return; var ga = new GlideAjax('AccountSTOChecker'); ga.addParam('sysparm_name', 'checkStoreOrder'); ga.a...
for Stale CI's task are not getting created
Hi @allI have enabled the create task for staleness metric and ran the correctness health job but still tasks are not getting created for staleness what could be the possible issue? how much time will take to create the tasks for all Stale CIs? ...
UI action landing page not working in workspace
Hello, I created an UI action, it is visible and working in native UI but in workspace it is visible and even creating a new record(as per the functionality) but it is not landing to the proper new record correctly.What should I give in the script to...
Asset & CI Field map
Hi Team,Could you please help me identify which fields in the alm_asset table are populated from Discovery Source?We have already identified the data coming from Oracle (for reference, I have attached the screenshot). However, we are unable to determ...
