Resolved! micro certification for HRSD & ITSM
Hello,Does any body know if a micro certification for HRSD exists ? the same for ITSM ? because I heard about them but i made a search in nowlearning and I didn't find anything Thanks,#servicenow
Forum Posts
Resolved! Reporting on retired services - past 7 days
I'm looking to add a widget to a dashboard that shows how many services have been retired in the past 7 days. I've tried a condition of operational_status = retired AND updated_on the past 7 days. But it feels like this is not accurate enough. I real...
Resolved! How to use SNCSSH in MID Server Script Include
Hi,I have been using J2ssh library in mid server script include. However, the SFTP server no longer supports this encryption algorithm. I want to upgrade to SNCSSH. Can anyone let me know how to proceed with this.The requirement is to push the CSV fi...
Issue passing dynamic JSON data to PowerShell in workflow for AD integration
Hello Everyone,I am working on integrating on-premise Active Directory with Service Now.Here’s what I have done so far:I created a catalog item where I collect username and password from the requester.I built a workflow for this catalog item.Inside t...
Looking for ServiceNow Professionals who is open for remote part time position
I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan...
Resolved! Event Management - Question about 'Auto close Interval' property
Hey everyone,It appears as though when Event Management was implemented at my company, the Alert Auto close interval property (evt_mgmt.alert_auto_close_interval) was changed from the out of the box value of 168 to 0 (thus disabling this feature). I ...
CMDB process
Hello,I want to learn the CMDB process in ServiceNow : how to define and owning the process, maintaining and developing the Configuration Management plan, the CMDB data model, and associated rules, in line with ServiceNow CSDM 4.0. So, if you have so...
Inquiry: Keep-Alive Support for API POST Requests to ServiceNow MID Web Server
Hello, I am considering using the MID Web Server feature in ServiceNow to send events via a MID Server.I plan to make API POST requests to this MID Web Server, but I could not determine from the documentation whether the Keep-Alive feature is support...
Useful Discovery Report - Count of completed actions grouped by Schedule
I created a report that allows me to quickly identify any changes in our Discovery Schedules. This is on my discovery monitoring dashboard. Does anyone else have other useful reports they could share?This report is a count of the Actions grouped by D...
SOW and clicks on the Teams button
When a user opens up SOW and clicks on the Teams button, they should not see any Teams (Groups) where the Type field contains ‘Access group’.This will apply to all the three filter options in the list button: Your teams, All SRM Teams, All teams
DB server is not visible in-service Map that is getting connected by generic application on linux.
Hi Folks, MySQL DB Server behind the Linux server which is running a generic application is not reflecting in service mappingGeneric application : keycloak running on linux server which is connecting to the Mysql DB Server that's not getting reflecti...
Task: Create iTunes Discovery Pattern (Part 2) - Failed (discovery fundamentals)
Hello Everyone, i have configured the process classifier for itunes and pattern for itunes. I have tested the steps and got exact output as shown in the task steps for pattern testing in debug mode. But when i finally ran discovery on 192.168.16.11...
Repeating ACL error in Service Mapping Home
Just getting started setting up Service Mapping. Getting a repeating ACL error Under Service Mapping -> Home:"Part of the query on sa_cand_entry_point has been ignored because of insufficient access for 'query_range' operation on sa_cand_entry_point...
De-duplication Dashboard and Remediate Tasks in Bulk Using Template Library
Hello All, I love the new de-duplication dashboard and template library to do a remediation de-duplication task in bulk but as you can see the template; I created for the Class --> Computer is not working as expected and I should see the duplicate ta...
Ports needed for discovery
Hi everyone Please can you tell me the necessary ports that should be considered only for discovery (not for service mapping)? Thanks
