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PureStorage Flash Blade Discovery

We've been working on configuring FlashBlade discovery by following the documentation presented here:https://docs.servicenow.com/bundle/washingtondc-it-operations-management/page/product/service-mapping/concept/pure-storage-discovery.htmlWe've confir...

Gus1 by Tera Expert
  • 3857 Views
  • 8 replies
  • 8 helpfuls

How to prevent auto-resolving Major Incidents when alert closes?

Hi Community,We are using ServiceNow Event Management where incidents are created from alerts.We have the following requirement related to Major Incidents:• When an incident is accepted as a Major Incident (using major_incident_state on the Incident ...

lvenna by Tera Expert
  • 611 Views
  • 2 replies
  • 0 helpfuls

Human Resources (HR) Fundamentals Simulator

Hi, I am doing the course "Human Resources (HR) Fundamentals Simulator", A task has given under the topic "Create HR Documents " They mentioned like "03.02a HR Document Template Form.doc you downloaded earlier.", but Iam not sure where and how to dow...

Resolved! How many of you actually use Machine Learning Powered mapping?

We are doing Service Mapping in our organization in preparation for CMDB go-live. So far we have done Dynamic CI Groups and some manual mapping. The topic of ML (Machine Learning) based mapping came up and the Architect chose to defer it. Just curiou...

NOW_seeker by Tera Contributor
  • 2297 Views
  • 5 replies
  • 5 helpfuls

CMDB and Discovery

Hello Folks, can anyone please guide me on what kind of architectural questions might be asked on the CMDB & Discovery side along with the real time scenario based questions?Thanks

Community Alums by Community Alums  
  • 543 Views
  • 2 replies
  • 1 helpfuls

ServiceNow Event Management

My question is as follows:"If I am planning on adding ServiceNow Event Management, currently a Splunk ITSI organization, can I send an incident from SPLUNK ITSI into ServiceNow, and expect to utilize ServiceNow Event Management, Service Models and AI...

Issues with ACC-V D Discovery Running Software MS SQL DB

The ACC-V appliance has been successfully discovering running software on Windows hosts. However, over the past few months, it has intermittently stopped discovering the Microsoft SQL Server database instances on some Windows hosts, while it continue...

VinjiPrak by Tera Contributor
  • 867 Views
  • 3 replies
  • 0 helpfuls

ITOM Visibility Zurich release notes

ITOM Visibility Zurich release notes AWS SSM discovery AWS Systems Manager (SSM) Agent discovery introduces a streamlined, agent-based approach to discovering Amazon Elastic Compute Cloud (EC2) using AWS SSM. This integration enhances Discovery by le...