BackgroundWe are running Event Management pretty much out-of-box. On an Alert record, I've seen operators link the task filed to a Change Request. To me this sounds a bit strange, because I see the task filed as a representation of the current incide...
Hi,I'm trying to discover storage server on which the SMI-S agent has been configured.I configured the credentials on the ServiceNow instance.I launch a quick discovery, but no storage server is saved in CMDB. In the logs I see many info and warning ...
Has anyone worked with Azure Cloud Discovery or SGC where they successfully brought in Azure Data factory or Azure Synapse workspaces. I'm not able to locate any documentation or roadmap info on it.
How does (service watch) discovery work? Is it able to create new CI's ? What if the CI's created are not accurate or don't need to be discovered? I have been seeing Service Watch appear as a discovery source
Hello everyone,I am trying to configure an Azure Discovery for China, however encounter the following error right after I configure the Service Principal record and press the 'Discover Subscriptions' UI action:Discovery Subscription Error : Failed to...
Hi Experts, Can someone help me understand as why I am just seeing a line when I click on XML payload of any record from ECC Queue. while in all other videos or tutorial what I see is a formatted XML document when they click on XMLPayload button. See...
We are trying to set up service mapping from the Kubernetes service. The service doesn't have a tag but they have labels. This is the data is: Key = kubectl.kubernetes.io/last-applied-configurationValue = {"apiVersion":"v1","kind":"Service","metadat...
Hello, I currently have a MID server running on linux.Surprisingly, I see under "MID Server Issues""PowerShell path not configured"Where does this message come from?I don't want to discover Windows systems! Just Credential-based SSH and SNMP. Thank y...
Hi AllWe have few ESX servers which are marked as Retired manually by the corresponding team after decommissioning them. But when Vcenter discovery happens, MID servers are marking those devices Install Devices status back tp Installed. Is this an ex...
Hello Guys, I have added CI(s) manually to some Service Maps produced by Service Mapping (as per Manually add CIs to an application service (servicenow.com)) and now I need to quickly know what CIs I have added. How can I get/create a report or is th...
var name = "Test";var server = "Keeper";var command = 'keeper record-add --title Sample Login --record-type login --folder XXXXXXXXXXXX login= password=$GEN url=https://www.google.com "License ID"="9ACB123" url.AlternateURL=https://amazon.com';var ec...
Hello Folks, we are facing issue in storage discovery. can anyone help here to fix it. error message and snap for more. 1.message from Horizontal log- Storage Discovery error => : Identification Engine: Discovery status is FAILURE, Identification s...
Hello Everyone, We are trying to discover VCenter appliance in ServiceNow, version: Version:7.0.3. VMWare admin has added the desired user in VCenter with read-only, license-admin role.We are able to see that during the discovery "cmdb_ci_vcenter" i...
Hi,Is there a way to exclude events from CIs which are not operational, or which are not found in the CMDB? Thanks
Hi, We have few printers and those are classifying as Network devices. I am new to this, could you please help me the troubleshooting? I saw, we need to change class to reclassify it ( by changing its class manually ), but if we do that, in next dis...
