Asset and model Id is populate as "Unknown"
Asset and model Id is populate as "Unknown" for Linux servers. What could be the reason
Forum Posts
Some Virtual desktop not visible in target computer table.
Hi Community, We are facing an issue that some virtual desktop not visible in computer target table. We have an integration with SCCM and we saw around six virtual desktop visible in source table of SCCM "sn_sccm_integrate_sccm_2019_computer_id" but ...
Resolved! Unable to create a record in m2m service entry tabel through background scripts
Hi Community, Not able to create a record with complete data in m2m table (sa_m2m_service_entry_point_list) using background scripts. var a= new GlideRecord('sa_m2m_service_entry_point'); a.initialize(); a.cmdb_ci_endpoint = "Test E...
Discovery w/o NTLM (using Kerberos)
All, I am working with a client to implement discovery in a world where they have disabled NTLM and only are using Kerberos. This (among other things) prevents a client from connecting to a Windows Server using known credentials and an IP address. ...
MSSql Server Installations not getting deleted
Hi , We have SQL server installed on a server machine, which we discovered and captured in ServiceNow, recently we uninstalled the SQL Server from the machine but still it keeps showing as installed in ServiceNow SQL Instances table and Software inst...
Discovery Errors in Service Mapping
Hi, We are getting discovery errors while running discovery for service maps. We want to use the 'Ignore' functionality. Is there any option to Ignore any discovery error in a service map so that the same error doesn't come while re-discovering the ...
Can anyone please explain me in detail how does the Linux and V Center dsicovery works?
Can anyone please explain me in detail how does the Linux and V Center dsicovery works?
Discovery of Linux Server: Confirmation of ssh command
Subject: Discovery of Linux Server: Confirmation of ssh commandI would like to confirm the record of Probe,Sencer which is executing the command "~$ ssh IP Address" for Linux Server.For example, ~$ ssh 172.22.159.43Do you know where the above command...
ACC - allocate a unique API key for each machine
Hello, My client intends to implement ACC-V across more than 1000 machines, yet desires to allocate a unique API key for each machine! As it stands, the default capacity allows for only 10 keys, but we can extend this limit by adjusting the system p...
IP Address field is not getting populated in cmdb_ci_vm_instance table during Azure cloud Discovery.
HI team, I have made Azure cloud discovery, discover Virtual machine instances in ServiceNow, I'm facing some issues: "The IP Address field is not populated in the cmdb_ci_vm_instance table during Azure cloud Discovery".I have also attached a snapsho...
Need to create a report of CIs that changed names
Hi, I need to report on CIs that changed names recently do you have any ideas?
Populate checkbox on configuration items
I am running discovery schedules for different data centers. For specific discovery schedules whichever configurations items discovered / updated under the same a checkbox should be marked as true What mechanism should be followed for the same ? Than...
Reconciliation rule working for a field but not for the other
Thanks in advance for you help on the matter! I need to exclude some fields from discovery scope of Cloud Resources (already did CAPI migration)In particular, Virtual Machine Instances fields "Location" and "Fully Qualified Domain Name" must be fille...
Need help with the UI action script
I have written the below code to create incidents from the alert list view, It's creating Incidents but for some reason it's unable to execute the bold condition.Please find the script function create_incident(){ var selsysIDs = g_list.getChecked(); ...
Load balancer Discovery issue
Hi, I am facing issue to discover the load balancers from ServiceNow, Getting 'Not reachable' while running discovery. Also not able to ping the load balancers from the Mid server as well. Getting Request Timed Out while pinging the devices. But port...
