Is there any way of adding a tag to an incident using the rest api? i have tried using the incident, label and label_entry table, and i can not seem to get it to work.I've tried the sys_tags field in the incident table to no success.same goes for try...
Hi,I am have issues with scheduled discoveries getting canceled with information message: "Canceling discovery because max run time window has been exceeded".Not all discoveries are happening like this, but still have to resolve it. Any suggestions a...
I had a schedule that was running fine until last weekend (SanDiego) but is getting Cancelled after we upgraded to Utah. now the same schedule that was running without issues everyday is throwing an error "schedule can only contain 1048576 Ips but sc...
Hi all,While running discovery we came across below error messageFailed Exploring CI Pattern, Pattern name: Active Directory Domain Controller On Windows, Process ID: 204, To Check Pattern Log Press Here If anyone can help in this error.
we have existing configured identification rules for MS SQL Database class and this rule has criterion attributes are 'Class' & 'Data Base' , while doing discovery for MS SQL Databases, many Duplicate MS SQL Databases are created by same name.Can you...
Based on my observation, the location field of the Virtual Machine Instances [cmdb_ci_vm_instance] record is empty for all Azure VM configuration items. To address this, we aim to populate the location field value using the CI Relationships [cmdb_rel...
I have 3 mid servers that have been decommissioned and turned off. Is it OK to delete the mid servers from the MID server list in ServiceNow? They are still listed in the CMDB as retired. Please let me know what you think. Thx, Juli
Looking to the community to get ideas on how you achieve alert correlation by location. For example: If a site loses network connectivity, we currently get alerts for the network equipment, ESX hosts and all the VMS that are down. This equates to abo...
I am doing a multi-source integrations into our Service Now - CMDB and since some of our data sources doesn't have serial number (e.g. Active Directory) as one of the identifiers, we are trying to use the OS Domain attribute that is available as attr...
What is the scripting that can be given as an input into Alert correlation rules to group alerts that share similar Alert description and same node.The later received alert should be converted to secondary and grouped with the existing previous alert...
How should I correlate the alerts using service mapping.
In ServiceNow, for alerts coming from different sources, let me know script to define primary and secondary alerts in alert correlation rule.
I tried pulling the CI records that would be contributing/responsible for the ITOM license count. But the CI report extract is not matching the license count. I queried on cmdb_ci_server and cmdb_ci_vm_instance table based on the below condition. dup...
Please provide recommendations on how we should monitor the SN instance. We can use other tools to accomplish the monitoring such as: SCOM, Dynatrace, Splunk.. We would lke to monitor: 1) Health of the MID servers2) Health of the SNOW Paltform3) Perf...
Hi All, Please let me know, how to solve the below error. Rule entry under sn_cmp_cfg_installable_param identifier using non-existent field is ignored during identification!Thanks in Advance,Supriya.
