ITOM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Introduce new state in Problem tickets

Hello, I want to add a new state 'On Hold' in Problem tickets after 'Fix in Progress' but it is not appearing on the form.I have made changes at following places : 1. Added new state 'On Hold' on Problem table. 2. Made changes in Script Includes, sin...

Resolved! Privileged Commands to replace "sudo" and pattern modification

Our Linux Servers are configured to use "dzdo" instead of "sudo" for elevated privileges. We configured the MID Servers to use both "dzdo" at 100 and "sudo" at 200 as Privileged Commands. I can successfully logon to the servers via SSH and issue all ...

Jason82 by Tera Guru
  • 2375 Views
  • 6 replies
  • 4 helpfuls

Event management Event rule

Hi Team Need your inputs/help on event rule writing for a multiple line text from description field. Actually from MS Az we are only receiving description in event table. How can we parse and get values to event's multiple attributes like node etc .....

priceless by Tera Expert
  • 1426 Views
  • 5 replies
  • 2 helpfuls

Service Mapping using a CSV file

I would like to service map a complex application service using a CSV file. Could you please provide some links on this topic, specifically regarding how to prepare the Excel sheet for service mapping?

JJose by Tera Expert
  • 991 Views
  • 3 replies
  • 0 helpfuls

Resolved! Terraform Cloud - Unable to discover GitLab VCS Repos/Branches

Hi all, I've spun up a dev instance to test CPG and Terraform Cloud and I'm quite new to SNow, so far I've successfully discovered the Terraform Cloud provider and can view my Workspaces and connected VCS. The issue I'm having is when I go into the G...

Solarwind Integration

Hello All, I need to integrate with SolarWinds. I am not using Discovery module and There is no plan for now to use Discovery. As i can see for Service graph connector Plugin 'Discovery ' is prerequisite. I am currently using Flexera to import other ...

_bhishek by Tera Guru
  • 2258 Views
  • 5 replies
  • 5 helpfuls

Resolved! Service Mapping and Kubernetes - Patterns

Dear Experts, I am new to Service Mapping and trying to learn more and know if the existing pattern of kubernetes cluster and other relative components discovery can be use for top-down (Service Mapping) discovery. We have some apps wherein the appli...

Sushil14 by Tera Contributor
  • 3046 Views
  • 9 replies
  • 4 helpfuls

Regex in event rule not working

I am trying to write a event rule. I need to filter it on the basis of event description. If the description dose not contain IP address then this rule should execute.  Regex is : .*^(?!.*\b(?:\d{1,3}\.){3}\d{1,3}\b).* I validated this on https://reg...

pratiksha5 by Mega Sage
  • 690 Views
  • 10 replies
  • 0 helpfuls

Resolved! CMDB Health Dashboard and SCCM - SCCM CI's Showing as Stale

My organization is standing up Discovery, and previously our only use of our CMDB was populating computer records via Service Graph for SCCM. There's no concerns with the SCCM CI's, but now that we are discovering more CI's and are starting to utiliz...

Grouping of Alerts based on CI,

Hi, The Alert Grouping in the Production instance only occurs based on the "Configuration Item Class". if the Alerts generated in 10 min (600)  are from the same "Configuration Item Class" they are grouped together. Now we want to group the Alerts co...

Sravani36_0-1688354008183.png
Sravani36 by Tera Expert
  • 1182 Views
  • 2 replies
  • 0 helpfuls

Resolved! NullPointerException in the Flow Designer (Data Stream Action)

Hello. I am building an application to import the relationships between computers and software packages from a third-party application. I am using the flow designer (data stream action) to do it, but I am having some issues. When I test the data stre...

nachosg7 by Giga Contributor
  • 1911 Views
  • 3 replies
  • 1 helpfuls

Resolved! AWS S3 Bucket CI item in ServiceNow CMDB

We are looking at storing AWS S3 bucket information in our CMDB and wanted to see if anyone had experience with mapping this item.  The two approaches that have been discussed so far. 1.) Create a Configuration Item just for the S3 bucket, and store ...