Hi experts!I read on the SN docs about how ITOM subscriptions are divided into the following:VisibilityHealthGovernanceDiscoveryOptimizationAre these included on the Standard, Professional, and Enterprise packages offered by SN?Or are these a separat...
Bear with me, I'm pretty new to SN and very new to scripting. I'm pretty good at reverse engineering things but not as great at creating from scratch. After searching the forums I noticed that there didn't seem to be a way to get an aging report for ...
Hi there, I would like to know how to discover non domain joined servers using discovery?I know mid server is best practice for this but would like to know more ways to do it. many thanks in advance. cheers,km
how to populate manager field from AD, we have tried everything as per the Wiki article, but still no luck, we are using Sam AccountName as query
If an associate incidents gets put into resolved, the alert gets closed, I want to add to that logic, and if the incident gets canceled I want to also close the alert. In the documentation below: it says that happens inside scheduled job "Event Man...
Hi All We've been working with our Network teams and they've provided feedback on the Switch Forwarding Rules created during discovery. Basically they're not required and agreed its just creating extra clutter in our CMDB. I've followed this KB https...
In the process of creating a new change request for a selection of specific categories (for example: selecting "ABC" category) the user wants to see only a specific class of resources (Server - cmdb_ci_server) instead of all CIs and for other categor...
Hello Experts, We have been facing this issue for some time where discovery schedules are getting stuck in active state for a while and eventually get cancelled, found that in sys_trigger table ready state ASYNC:Discovery sensors count increase whene...
Is it possible to discover Azure App Registrations, and specifically obtain secret expiry dates?We have an issue with app registration secrets expiring and was wondering whether there is a way to discover and manage that type of information - ideally...
Hi experts,I am working on PDI version Tokyo. In the current version, "priority" attribute is added into the reconciliation rule. The data source precedences has been hidden in the navigator. However, it can still be found by typing [cmdb_datasource_...
Hi Experts, How Location table info updates the location field in Computer CI form - Need how background works. Could you please help. Thank you Prabhu
we configured ACC for End point discovery. ACC is not capturing the assigned to details. anyone can suggest fix for this issue. i am unable to find option to get details Thanks in advance
Hi, We have a requirement to use the Agent Client Collector for Visibility, to discover some VMs in the cloud. We are looking at using the mass deployment option instead of installing the agents in each VM manually. If anybody here has done a similar...
Hello all,I have requirement where I need to verify if the user who logs into the computer/laptop is same as the user who is assigned to that respective laptop through servicenow discovery. Also I need to monitor that users login time, logout time an...
Hi All, When an event is triggered by the monitoring tool, and If they are directly using our event table APIs, how to check the payload of it? because some test event has been triggered but all the values are showing blank in the event, so has to ch...
