Task Create credentials : unable to Validate Linux Server
While completing Discovery Fundamentals course, I'm unable to validate the Linux server with the credentials provided however even after trying everything I'm unable to do so.
Forum Posts
Service Mapping — How to handle dynamic ports for microservices
Hi ServiceNow Community,We’re building Service Maps for several applications. In some cases, the infrastructure includes microservices servers that do not have a clear entry point to discover/map from.To include these servers in the service map, we a...
CMDB success advisor says unavilable for PDI instance
Please let me know what should I configure to install this plugin in my PDI and My PDI is Australia version.
Computers from SG-Intune have lowercase names
Hello!One of the Service Graph Connectors used in our instance is SG-Intune.This year, we have noticed that most computer names in the [cmdb_ci_computer] table ingested by SG-Intune are in lowercase, even when the corresponding values in the deviceNa...
Resolved! Verified that the created pattern is referenced in the ECC Queue in both Input and Output records
Class: Discovery Fundamentals On Demand Module 9: Application Discovery PatternsTask: Create iTunes Discovery Pattern (part 1)ECC Queue Log show both input and output I'll still getting error message: "Did you verify that the created pattern is refe...
Anybody implemented Java Spring Boot Application discovery
Anybody Implemented Java Spring Boot Application discovery to get from windows server and Linux server for vulnerability to add
IP Validation : Variable Regex vs Client Script
Hello Community, I recently worked on IP address validation for monitoring catalog forms. Instead of using a Client Script, I found that Variable Validation Regex is a better low-code option. It reduces custom scripting, is easier to maintain, and al...
Discovery scan for Windows workstations & servers
We've setup a Discovery scan with a Windows only behavior and using a credential alias. The problem we've got is our Ops teams do not what us to have a single set of credentials with admin access to both servers and workstations. The only option I se...
Resolved! Discovery Failing with Multiple Duplicate Records - AIX Server
Hi All, I have an issue for one of the AIX server where discovery is failing with 'MULTIPLE_DUPLICATE_RECORDS' error message.Complete Error Message - MULTIPLE_DUPLICATE_RECORDS Found duplicate records in table [cmdb_ci_hardware] using fields [serial_...
Decomission Servers and Subcomponents
What are best practices to decomission servers along w/ their subcomponents?From my understanding in the out-of-box configuration retiring a parent doesnt retire its subcomponents; NICs, disks, file systems, and similar child CIs remain active/instal...
alert are not populates HLA
Health Log Analytics has created the ServiceNow System Logs Retriever, which streams logs from the ServiceNow system. The data input and data input mapping have been configured, and input mapping has started. Logs are populating in the Log Viewer, bu...
Alert Management Rule triggered on age
Its my undertanding that alert management rules only trigger on a update to the alert record. Is there a way to leverage an alert management rule based on the age of the alert? example increase severity if open after 30 minutes. My guess is no s...
In the em_event table, can anyone explain how the Process Duration is calculated?
My assumption was that Process Duration represents the time difference between the Created and Processed fields, but that doesn’t seem to be correct.I also checked the sa_performance_statistics table. It appears that events are grouped into buckets, ...
Discovery implementation challenge
Hi all, We are currently implementing ServiceNow Discovery as well as integrations with other data sources through APIs and Service Graph Connectors. One challenge we are facing is that we are unable to scan production systems or retrieve data from p...
Why Discovery & CMDB Alone Don’t Guarantee Success
When organizations invest in a well‑designed Discovery‑CMDB tool, the expectation is often that success will follow automatically. After all, if the platform can discover assets, populate the CMDB, and provide visibility, isn’t that enough?The realit...