For Server node-down events, the SolarWinds team has configured two separate alert definitions and expects two incidents to be generated—one for each respective team (Server & Application team). However, due to the current alert aggregation logic bas...
Please do help me to clarify below concerns.Requirements: Need to Restrict the usage of "Closed" state for incidents in List view (only closed state)Through a client script i can achieve it in legacy view but the ame doesnot applies to Service operat...
Hi Team,I am configuring Azure Cloud Discovery on a Zurich PDI.MID Server is up and Azure Service Account is configured.During Datacenter Discovery I receive:"Identification Engine: Discovery status is FAILURE, CI Type cmdb_ci_azure_datacenter cannot...
Hi all, We did some proof of concept work on getting vCenter data into ServiceNow using discovery and now we need to demo the data what we have. I see ESX server, VM instance and many other related records. I wanted to know what is the best way to de...
Hi All,I am trying to classify the linux server using SSH ITOM discovery to cmdb_ci_server .I created a new classification under CI Classification > Unix and gave a name as Compute Node with the classification criteria such as output contains ibm-gt ...
The last week we've noticed that our IBM SVC discovery have started to fail. The problem is at the CIM classification. In the CIM - Classify input payload the following result is returned: <results error="5 000 milliseconds timeout on connection http...
Hello Everyone, There are some unexpected cost implications while Azure cloud discovery regarding VM machines. Anyone faced such issues that some resources are counted as VM machines though actually they are not. How can we avoid that . Any Patterns...
Hi Everyone,I have a few Windows Server CIs that are unable from being Discovered through our Scheduled Discovery running on the weekends. I'm getting the "Could not find any valid credentials to authenticate the target for type [Windows]".We use a C...
Hi everyone,I'm working on an integration where users upload three types of Excel files via a Catalog Item:Asset UpdatesCI UpdatesCI & Asset Creation (a heavy file with relationship definitions)Initially, I used legacy coalesce in Transform Maps for ...
So I am fairly new to Servicenow. I need to find out the minimum roles required for team members who will have to access service maps ( just view/ read only ) . They should not be able to edit/ create/ delete service maps. I need to create a story f...
Hi everyone,I am working on a pattern extension where I need to check if the SysObjectID matches a list of OIDs. If it matches, we need to exclude that CI from being updated by Discovery.I am stuck at the second part, which is excluding the CI from u...
Hi,As part of SNMP Discovery, I can now see neighbor devices attached to my router in the discovery_device_neighbors table.I would like to understand the following:Will ServiceNow automatically create Configuration Items (CIs) for these neighbor devi...
How can we configure an event rule that updates the Node field based on the Cluster Name extracted from the description below?Example Description: nLUN Name: /vol/cc3_db_46/db46\nCluster Name: usw04sanc01 >#We have already attempted to modify the reg...
HelloWhen we pull alert trigger events from SolarWinds for storage devices, the system is unable to correctly map key fields such as node, metric name, and a few others. As a result, even though field mapping is configured, CI binding is not occurrin...
Hi Everyone, I am working on implementing Tag-Based Service Mapping for existing Application Services in ServiceNow and would like some guidance on the best scalable approach. Current setup: - We already have existing Application Services.- I created...