CSDM Definition on Managed by (group) and Owned by (user)

Hi all, I am looking for a prescriptive description of an Owned by (user) and a Managed by (group). In some 'hoover over hints' places in the system I see the Managed by (user) represents the Service Manager (on a Technical Service Offering for examp...

Configuration Item field on ticket forms

Hello, I want to understand how others are using the Configuration Item field that is present on most, if not all, the ticket forms (change, Request Item, Task, incident, etc).  From my understanding, the Configuration Item field is present on all th...

Service Mapping.

What is Process ID? whats use and process of process id  in service mapping?

Best Way to block the data insertion for Discovery tables

I would like to block the data insertion for discovery tables as these tables does not gives any valuable data and it clutter the CMDB.    Some example table is: Dscy_route_next_hop table.    Suggest me best apporach to block the data insertion.    T...

Can we use shell scripts to identify Unix processes using discovery patterns ?

Need Alternative Methods to Exclude Specific Classes from Discovery

I need to exclude some classes during Discovery, or I need to abort the record insertion into the cmdb_ci table for particular classes.I do not want to deactivate the pattern steps or the entire pattern.Are there any other ways to skip specific class...

Service Mapping

I need document of creation for service mapping. Can some one assist on sharing the simple document for understanding and configuration. I have enabled the servicemapping plugin and tired to perform service mapping but it is not working from Mid serv...

Reporting: Dynamic filter for Updated field

I wanted to apply the dynamic filter for updated field.The requirement is:To  edit the "Updated Between" from my static date to Yesterday 18:30 and today 07:30. I understand that the following code would do this; however, I'm not able to find where I...

Related List condition on svc_ci_assoc for a report based on cmdb_key_value

Hi, our ServiceNow implementation includes an AWS integration and we are currently Tag based mapping. What I want to do is report on AWS CIs that have not been mapped to a Tag based application service. My plan is to build a report against cmdb_key_v...

SNMPv3 Trap collector

We are running into issues with setting up the SNMPv3 Trap collector on our mid server with AuthPriv Security level and we are not receiving any traps in our instance. We used the OOTB configurations and status is started, and we have an engine ID as...

Discovery of VOIP phones, Fax Machines, Teleconf equip etc.

Hi All,Has anyone used discovery for discovering VOIP phones, Fax Machines, Teleconf equip etc.?If yes what all information collected & how ?Thanks.sm