In Event Management we are using the Create Incident OOB subflow to create Incidents. We have a strange issue where the actual CI in the alert was set to non-operational but somehow another CI was put into the Configuration Item field by this automa...
Is there a way to exclude CI Classes from Discovery? Specifically, things like "Exit Interface Routing Rule" and "Next Hop Routing Rule"?
I'm having issues where catalog tasks are intermittently not set to active=false upon closure. I'm assuming there is an out of the box setting that sets this flag, but I'm not sure where that is to even start troubleshooting.Thanks,Scott
Hi, I ran quick discovery of an IP - 10.14*.*.228 and in ECC queue it shows the Agent is using multiple MID servers, IS it normal? I mean is it as per the process and correct? Also, when I check the discovery log, I can see it is using Secops_DEV mi...
Hi All, There is one challenge I am facing and need experts advises here. we have 2 environments lets say PROD and TEST of cloud and discovering both of them and populating the data into ServiceNow Prod... there i want to segregate the CIs coming f...
I want to use something like this below but have some sort of condition as to only update/delete certain columns. I am new at coding so learning as I go. What I am trying to do is just delete the columnn data from table x_nu_ea_devices column disc...
My Client has request Active Directory Service Mapping and in Application URL has given value as below mycompant.net How can use these value to create a active directory service map.Can someone point to a documentation on this.
What role does the service account need for REST API implementation currently I have it set to rest service also does Web service access only need to be checked on the user record? currently the response is "error": { "message": "User Not...
Hi, I ran quick discovery for the IP and got the error "SSH authentication or connection failure". What could be the cause of the issue. Please suggest
Hello Everyone, I tried to do a quick discovery of CI with IP = 10.12.1345 (loopback IPs) and found Device Discovered successfully but with secondary IP = 10.12.23 What could be the reason for this? Also How can the loopback IPs can only be added in...
All of our critical web applications are service mapped. The entry points are URLs that are monitored by SCOM. It seems the events can't bind because in most cases there are multiple entries in the "url" field in the httphost names in the cmdb_ci_end...
Hi, I would like to discover non-domain windows servers but looks like this is not working, i have an account with admin rights and i can log on with it to the selected server. However when I pass the credentials thru the MID server, it is returning ...
How to verify if the probe to pattern migration has been completed in ServiceNow.
We have selected stored on our Discovery Configuration Console, and since that time, it appears to be creating duplicate CIs with names in CI class "File System" like: /dev/xxxxx Is there something we've done wrong, or do we simply need to write some...
What is a reasonable number of incidents in the backlog for an operational team?In other words, how many incidents can a team of 5 support engineers have open at any point? Obviously, the first thing that comes to mind is - ZERO incidents in the back...
