Resolved! Canon Printer Discovery
Anyone have experience with Canon Printers and Network Discovery? I know that I need to load MIBs/OIDs into SNMP but can't locate a list for Canon. Any thoughts?
Forum Posts
How to prevent discovery to not to create a CI without a serial number attribute.
Hi all, We have run into an issue where we create duplicate CI's whenever serial number is not discovered, I was wondering if anyone has come up with a solution that if the Serial number is empty, do not create the CI? Issue: Sometimes SNMP query fo...
Error during execution of Windows command: getRegistryValues -hive "HKEY_LOCAL_MACHINE" -key "SOFTWARE\Microsoft\InetStp" -commaSeparatedNames "VersionString". com.snc.automation_common.integration.exceptions.AuthenticationFailedException: Target is
I am getting an error:" Error during execution of Windows command: getRegistryValues -hive "HKEY_LOCAL_MACHINE" -key "SOFTWARE\Microsoft\InetStp" -commaSeparatedNames "VersionString". com.snc.automation_common.integration.exceptions.AuthenticationFa...
Resolved! Auto-assign INC/Alert to user/group
I know there are lots of questions with a similar title, and the answer is usually to make an Assignment Rule under System Policy. This question is specific to IT Operations Management/Event Management. We want our NOC to be able to easily create rul...
Application Discovery - Match Step Predicate is not Matched
Hi All, Trying to discover installs of an in-house claims app we have, I'm running a debug in pattern designer and am getting the following message:-Test failed: Match step predicate is not matched. Failed Condition(s): [(${running_process_key_pa...
Configure Event Management Self Monitoring to generate Alert when MID goes down
I am trying to figure out how to have Event Management generate an Alert when a MID Server goes down. It appears as if out of the box it does not monitor for these specific events. I have an email notification already being sent for when this happe...
DNS error in servicemapping
Dear experts! While doing the service mapping of an application, am getting the below error message. Can anyone help on this.? DNS lookup failed for host XXX Check that the host is accessible by the correct MidServer.
Resolved! Discovery is failing at Payload Processing
When I am doing network discovery of Juniper devices it failing at payload processing, the device which are failing of the same model, confirmed the SNMP credentials works and firewall ports are opened for the communication.
How do I disable ServiceNow SNMP discovery from using DNS to determine the host name which is causing the snmp - classify step to match on the name on the hardware table?
Currently we are trying to discover printers using SNMP. For many of our printers DNS is incorrect. It appears that ServiceNow as part of the Shazzam or Classify probes that it uses the FQDN from the DNS probe to provide a host name and then in turn ...
Resolved! show similar tickets
Hi, We have the problem that different agents are searching for the same cause. Because several incidents come in and are assigned to different agents. Is there a way to show the similar tickets in a dashboard or similar? maybe even with machine lea...
Resolved! Event Management - How to attach knowledge article automatically to alerts??
Hi All, Is there a way to automatically attach a knowledge article to an alert? Example: As soon as an alert is created related to "High CPU utilization" a knowledge article gets attached to that alert related to fixing the High CPU Utilization probl...
Moving discovery artifacts across instances
Hey guys, I have completed creating discoverys schedules, locations, ip range items and range sets in lower environment for discovery. What is the most efficient way to move them to the next instance. Update sets, xmls, import sets and in what order ...
Resolved! Customise Service Mapping
In Service Mapping -> Application Services -> View Map.Can the following be customised:-1) Display additional server information such as CPU, RAM etc.2) Customise the name displayed for the 'discovered node'
Discovery issues
Hi All, I have a question when it comes to Discovery. Our Security team and Infra mgrs make it hard for Discovery to scan the network for assets. So, my questions is Discovery Agent (client) Base, Remote unauthenticated scanning Authentication, or a...
SNMP classify probe parameter
Hi, can you tell me how does in SNMP Probe parameter - request_interval parameter will work. Thanks,
