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We recently had an issue with our production instance having multiple events stuck in a Ready state. As a way to get ahead of this in case, this issue happens again. I've added a report to the Event Management Overview dashboard in ServiceNow that di...
Difference between Integration Hub ETL vs Import set
Anyone have experience with Canon Printers and Network Discovery? I know that I need to load MIBs/OIDs into SNMP but can't locate a list for Canon. Any thoughts?
Hi all, We have run into an issue where we create duplicate CI's whenever serial number is not discovered, I was wondering if anyone has come up with a solution that if the Serial number is empty, do not create the CI? Issue: Sometimes SNMP query fo...
I know there are lots of questions with a similar title, and the answer is usually to make an Assignment Rule under System Policy. This question is specific to IT Operations Management/Event Management. We want our NOC to be able to easily create rul...
Hi All, Trying to discover installs of an in-house claims app we have, I'm running a debug in pattern designer and am getting the following message:-Test failed: Match step predicate is not matched. Failed Condition(s): [(${running_process_key_pa...
I am trying to figure out how to have Event Management generate an Alert when a MID Server goes down. It appears as if out of the box it does not monitor for these specific events. I have an email notification already being sent for when this happe...
Dear experts! While doing the service mapping of an application, am getting the below error message. Can anyone help on this.? DNS lookup failed for host XXX Check that the host is accessible by the correct MidServer.
Hi, We have the problem that different agents are searching for the same cause. Because several incidents come in and are assigned to different agents. Is there a way to show the similar tickets in a dashboard or similar? maybe even with machine lea...
Hi All, Is there a way to automatically attach a knowledge article to an alert? Example: As soon as an alert is created related to "High CPU utilization" a knowledge article gets attached to that alert related to fixing the High CPU Utilization probl...
Hey guys, I have completed creating discoverys schedules, locations, ip range items and range sets in lower environment for discovery. What is the most efficient way to move them to the next instance. Update sets, xmls, import sets and in what order ...
In Service Mapping -> Application Services -> View Map.Can the following be customised:-1) Display additional server information such as CPU, RAM etc.2) Customise the name displayed for the 'discovered node'
Hi All, I have a question when it comes to Discovery. Our Security team and Infra mgrs make it hard for Discovery to scan the network for assets. So, my questions is Discovery Agent (client) Base, Remote unauthenticated scanning Authentication, or a...
Hi All, I have a requirement where the de duplication tasks created after activating the CMDB Health Dashboard should be assigned to a person/ group. Right now the assigned to field is empty. Is there any OOB configuration available or I need to crea...
We have requirement to use Azure resource graph instead of IP based discovery for Discovering Azure Servers, I didn't find any document which explain how to use only Azure resource graph for this use case, was only able to find https://azure.microso...
