Need some guiding here... In the Alert created from an Event, I see the host name in the Configuration Item field. I need to create an incident, but not on the Server of the Alert, but on the support_group of the Impacted Services. How is that done? ...
Hi! I am reworking our discovery schedules and I need to maximize efficiency on the MID Servers and Clusters we use for the many IP Ranges around the world we have. The problem is that I can't find the Geographical location of our MID Servers, is the...
So i am running discovery on a device and i am trying to populate the running process table associated with that device. I know the ADM probe is the one that gets this information for me and once the probe runs the running processes information is r...
Is there a way to set the maximum number of bookmarks to display for favorites. Upgraded to San Diego from Orlando. We have the NX UI enabled. In Orlando and after upgraded all the bookmarks were visible. After adding a bookmark, the maximum disp...
Hi,Any pointers/suggestions on how to customize "CMDB Workspace". We are in San Diego.Link to CMDB Workspace - https://<>.service-now.com/now/cmdb/homeWe want1. Remove CI Search2. Add new BOX3. CI Overview - We are able to add new class using CMDB Gr...
We have manually created Application Services and now want to use Service Mapping to populate these using the Tag-Based population method. Has anyone converted a manually created Application Service to a Tag-Based Application Service?
I have a requirement, wherein i have to create reports for Configuration Item table. Reports should be generated weekly for CIs Created , Created by , Updated and Updated by Last week. All the mentioned coloumns should be included in the report. Repo...
Hi All, Need your kind inputs for this issues. Many of the schedule jobs are getting failed. Shazzam takes more time to execute, for example one schedule job has only 5 IP's configured. but still it take very long time to execute Action Taken so f...
Hello, Our customer is asking list of Middleware that ServiceNow Discovers OOB using Discovery. Where can I find this details. If anyone has, please share. Thanks!
Hi Community, I am having an issue with service graph connector. With the help of service graph connector we have implement the integration of Armis and ServiceNow. But when its start to fetch the data via scheduled jobs its showing error on serial n...
Hi All, We are trying to discover Apache Kafka and Apache Zookeeper, As per the ServiceNow document we should able to discover below class table information as part of this discover. cmdb_ci_appl_kafka_connectcmdb_ci_appl_kafka_topic -- Not able ...
Hi everyone, maybe somebody can help me and say, how can i configure this wigets in Service Operation Workspace? For example in the widget below i would like to remove some fields and add others. Thank you
Hi, I have a question about IP Serivce[cmdb_ip_serivce]. I understand that an open port discovered during Discovery is associated with an IP Service, and each IP Service can tell which CI it was found on. What I want to know are followings. 1. If my ...
Hi Team, what are the reasons ci operational status is in the unknown and non-operational state? what could be the Reasons? Thank you
