How can i auto-refresh lists on agent workspace?
Hello All!Is it possible to set auto-refresh for the lists on agent workspace? I am aware that is possible on the landing page, but could not find it for the lists.Thanks in advance
Forum Posts
Rename the Oracle Instance name
Hi All,Any suggestions if we want to change the default Oracle Instance name from sid@hostname to servicename@hostname? I have tried to modify the "Oracle DB On Unix" pattern and replaced $sid with another variable in step "sets the display label". T...
Resolved! Difference between Service Mapping and CI Dependency View
Service Mapping allows you to throw an API to a service endpoint and check the server/DB relationship from the endpoint from the service origin. CI's Dependency View is one of the information obtained from Discovery.(e.g., the relationship between se...
Manual Service Mapping without the Service Mapping plugins or Discovery Set-up
Hello Community,We have a requirement regarding the Manual Service Mapping but without the use of Discovery setup or Service Mapping plugins. Can you please suggest the correct approach / procedure for manually doing Service Mapping and approach for ...
What do you think is the best way to do automated scheduled tasks in ServiceNow?
There are several different parts of our IT division and our company that have requested we create scheduled jobs in our ServiceNow instance. The goal of these jobs is to generate a task that assigns to a specific group (which is then emailed that a ...
Service Map Population using Dynamic CI Group
I'm working on Service Mapping engagement using Top-down discovery. For one of the Service, I'm using Dynamic CI group as the population method and able to view the Service CIs list as well. Unfortunately, I'm unable to view the Service Tree and gett...
Resolved! I am receiving an error with Application finger printing discovery
I am trying to run discovery from my own instance on a process that is suggested from application finger printing. When I try to run discovery on a suggested application I get this message: Failed to create pattern Error: There is no CI Type table: u...
what is the relationship between ham ,sam,& cmdb
Hello Team I need your help to understand the how the ham , SAM data can be reflect in CMDB means it create the two different CI for HAM & SAM or it create only one another think if you have reference documents how the CMDB,HAM,SAM are related with ...
Resolved! Do I need "Sync Ops Status for CMDB CI" Business Rule?
[Rome] Do I need the OOB Business Rule "Sync Ops Status for CMDB CI"? It acts on the Hardware Status value of a CI, and our organization does not maintain or otherwise use this attribute, even for synching with Asset table. (I understand it is mo...
Resolved! Service Mapping with Elastic Load Balancer
Hello All, We are trying to discover Service Mapping . Since our client have most of their infra on Cloud hence they are using AWS elastic Load Balancer . Please let me know if anyone have done any such service mapping for their project. When we try...
Resolved! How to define connection attributes in Service Mapping?
I'm trying to create a connection to a MS SQL Server by using the MS SQL Server Endpoint as below, however the "Database" attribute is not shown: If I go to Ci Class Manager and lookup for the "Database" attribute it is defined there: How can I dis...
How to install MID Server automatically without manual install file download step
How do you auto-download the install file from a command line? This would replace the steps in the MID Server install instructions to navigate to your instance and download the install file to meet your needs. After I download the file, the next st...
Event Management Process Guide
HI all, I am having problems downloading the Event Management Process Guide. Could anyone email it of post on here please. Thanks Phil
Authentication failed error while running credential test for windows credential
Getting above error while running the credential test for the windows server. I'm doing the Lab 4.3 in SN-DF-No10 ebook. Anybody could help me with this. Thanks
Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: Too many authentication failures
Hi experts, Trying to discover a linux server, but facing this warning while discovering. "Cannot connect, status is SSH_PROTOCOL_FAILURE. Received server DISCONNECT message: DISCONNECT: code: 2, reason: Protocol error, description: Too many authenti...