SNMP classify probe parameter
Hi, can you tell me how does in SNMP Probe parameter - request_interval parameter will work. Thanks,
Forum Posts
Resolved! Assign De Duplication task to a person
Hi All, I have a requirement where the de duplication tasks created after activating the CMDB Health Dashboard should be assigned to a person/ group. Right now the assigned to field is empty. Is there any OOB configuration available or I need to crea...
How can we use Azure resource graph for ServiceNow Discovery?
We have requirement to use Azure resource graph instead of IP based discovery for Discovering Azure Servers, I didn't find any document which explain how to use only Azure resource graph for this use case, was only able to find https://azure.microso...
Resolved! How to auto set the category and subcategory on RITM generated through Order Guide based on the catalog item ordered?
Hello Developers, I have a client requirement where the category and subcategory on RITM generated through the order guide is auto-populated from the category choice based on the catalog item ordered. I have tried to achieve this through after BR w...
Resolved! How to create report for days since last update on incident and requests?
Hi All, I have the requirement to create the report on how many days since last update on the incident and requests. Any solution for the above requirement is appreciated. Regards, Diksha
Most Recent Discovery Field in CMDB Table
Hi, What is the set up of Most recent discovery field in CMDB. I need to understand where the field is actually taking the value from. Is it depending on other table or do we have a OOB script for this to populate the value? Please share your thought...
License Ratio
Hey, guys. Hope you're all fine.I'm seeking for "Subscription unit ratio" on ITOM, SPM and Telecommunications NPM.I just can't find it. Can you please help me out?Bellow, exemples I could find at IT Asset Management HAM and SAM.https://docs.serviceno...
Service Mapping for Citrix Based Applications
I am not able to get an entry point for a citrix based application. Please advise.
Resolved! Application Service and relation to Windows Server / VM Ware Instance
Hi folks, I guess a very basic question, but due to the large amount of documents I somehow not able to find a useful hint. We want to model Business Applications / Application Services and relate them to the Infrastructure. The customers runs 95% of...
Resolved! Service Graph Connector for Microsoft Intune - SG-Intune Create Scheduled Import Error
Hello All,I've been going through the Service Graph Microsoft Intune setup without issue until now. When i test the new connection I can successfully connect and load 20 items... I'm not sure whats going on with the "Create Data sources and schedul...
BMC Helix Discovery Vs ServiceNow Discovery
Can anyone provide some inputs on the differences between BMC helix discovery and ServiceNow discovery.
Oracle DB instances not getting discovered on Solaris Server
Hello All, My Oracle DB instances that are running on a Solaris Server are not getting discovered. There is no OOB pattern for discovering the Oracle DB instances on the Solaris Server. Can anyone please provide a suggestion on how I can discover the...
How to debug Cloud Resource Type Pattern?
When We are trying to debug the Cloud Resource type pattern we are getting error "Cloud Resource patterns must have inputs. Please define input parameters or run from an execution". We have provided all the required input parameters still getting...
Install Discovery plugin is failing, please help
Hello, I am getting a failure email when trying to activate the Discovery plugin. Can you help? Steven, You recently requested the "Discovery" plugin to be activated on your personal development instance: dev83312. Unfortunately the plugin was not ac...
Duplicate Ci created by different Discovery source
Hi Team, I need some advice with cleaning up an duplicate Ci Issue. we have several duplicates in the IBM websphere table, one of the sample below. As we can see the discovery source is different , one populating all the required identifying attribut...
