Hi, Is it possible to run DNS lookup to a specific hostname from the server-side scripts? My intention is trying to identify if a hostname which is existent in the CMDB is still valid (registered in DNS) or not (usually identified as Bad Hostname). T...
Hi Community, Discovery of cmdb_ci_storage_controller, cmdb_ci_storage_device and cmdb_ci_storage_switch can we discovery this storage components using CIM credentials or SNMP. As I referent docs, only we can discover of storage server, we can pull t...
Hello, expert! I am setting up an operator workspace for use with Event Management. What I would like to do is to add more alert action items as shown in the image below. . I've searched the Docs and the community, but I couldn't find any table that...
I am working on a service map, most of the app involves IIS-SQLDB and that part is mapped. The app teams are telling me there are additional components of the app running on additional Windows servers. These other Windows servers each have 1 running ...
Hello,i checked the docs but i'm still not sure what the difference between the Check definition and a policy is especially in view of the Agent itself and what jobs the agent "schedules".For instance, I have an active policy that runs an "Enhanced D...
Hello, I’m working on a Service Mapping project on a cloud service. The service has multiple applications and servers. However, when I click Run Discovery after providing the entry point, nothing is getting mapped out. Only Cloud Web Server is discov...
Hello I'm creating a service map for a website based on WordPress. Obviously, there isn't a pattern for WordPress, and so I'm trying to use traffic + ML to create the map. The Apache web server and the MySQL db server are installed on the same VM in ...
In ServiceNow Rome patch 4 release, during MID Server configuration we could see a new parameter "mid.cloud.provider none" getting added automatically. What is the purpose of this parameter? Searched in ServiceNow Docs but couldn't get any details ...
Looking for some advise. Perhaps the approach we took to tackle this issue may not be the most appropriate and I definitively welcome all recommendations. So here is the scenario: We have a good number of Lenovo Computers in our organization. Whe...
I am importing CI using ImportSet and using an onBefore transform script to call IRE try{ var cmdbUtilIRE = new global.CMDBTransformUtil(); } catch(err){ log.info("Error :"+err); { After executing "TypeError : undefined is not a function" as error. ...
Hi All, I am using onBefore transform script to implement IRE using below code to identify and ignore duplicate CI. (function runTransformScript(source, map, log, target ) { log.info("Status Log ImpSet"); var cmdbUtilIRE = new global.CMDBTransformU...
Hi All, Can customer discover their in-house application on host? Servicenow Software Discovery can discover a list of commercial software. but wondering can Discovery works for any other software/application running on a host? Customer just want...
After converting a business service CI to an Application Service CI, when I go to Service Mapping > Services > Application Services, and then open the form, I do NOT see section to add entry points. Screen shot attached
Hello All, I have created the query using the CMDB query Builder as below and run it successfully .I have added the required columns as well . But the issue when I asked the end user to validate the same they are saying version and Class fields are ...
Hello Everyone, I need to change the welcome page to another page that I have totally created in CMS. Note that I don't want to change the CMS Login page, I really want to change the Welcome page (login page) of my instance to another one.I know it's...