What is the role of "Related entries" in CI identification rule ? Why it is required if we select "Independent" check box ? Since the CI will not be dependent of any other CI, then why to create Related Entries for an independent identification ?
Hi All, I'm looking to see if anyone has come up with good Discovery identifiers for servers when you have a mix of both a physical and virtual environment. Scenario 1 - Servers might move from Physical to Virtual. In this scenario, the hostname/IP s...
As per the KB0696858, the "CPU count" in ServiceNow means the number of physical CPUs (sockets). In this case 1 socket.Ref: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0696858It appears ServiceNow doesn’t have a separate f...
Hello, We are using AD service Account for MID server used by Discovery. The service account is getting locked out frequently. Unable to find the root cause as no much logs from AD is available. Does anyone faced the same issue, pls assist ! Rega...
Hello Community! I have an issue regarding the retrieval and mapping of OID 1.3.6.1.2.1.1.4 sysContact reference info (oidref.com) via the OOB "SNMP - Printing" Probe. I see the sysName, sysDescr, and sysObjectID from the "SNMP - Classify: 9 OIDs" XM...
Out of the box, when running the maintenance rule "CI in Change Window", the cmdb_ci status of matching CIs is not changed. However, matching CIs are flagged in the em_impact_maint_ci table by this rule and this status is considered for impact and a...
I am looking for a way to create a relationship between two tables on a specific field. Most Youtube instructions and ServiceNow instructions arequit streit forward.Give a nameSource tableQuery tableThats it, but how do I define the relation field.Ex...
Hi I am very new to implementing discovery. We are implementing Cloud AWS discovery. I have configured the integration through IAM assume role (credential less discovery). I am able to validate the connection. However, the discovery is not completing...
Hello Friends, I have read the documents but still my doubts are uncleared. I have a requirement where we need to integrate with Tidal integration to generate events. So i am unable to understand to to configure Connector definition and connector ins...
I'm trying to get disk usage metrics and alert on low available space. I have installed ACC on a linux host. I can see CPU statistics but no disk usage percentage metrics. Anyone know why that could be? I'm also having trouble with http proxy url mon...
Hello All, We have set up around 100 discovery schedules. While validating inventory with CMDB, we found some ci's are not in CMDB. How can we check if an IP is included in a discovery schedule? Please assist. Thanks, Kalyani
Hello Experts, I have discovered UPS device but Model ID and Manufacturer fields are empty. When i checked in ECC queue and SNMP OID's input payload, model ID is already there. I am not understanding why discovery is not updating that data. Please h...
The Brocade switches our network is in love with didn't have entries in the SNMP System OID classification table. On initial discovery the "Name of the Model" field was being populated with the value from that is grabbed by the "SNMP - Classify" SNMP...
Hello expert, My customer would like to integrate their AWS webhook for EC2 process monitoring with Event Management. They want ServiceNow Event Management handle the incoming webhook from AWS to generate Event, Alert. Can anyone please advise wher...
[Quebec] I've determined that we have Cisco network switches on our network that do not have their SNMP OIDs in the OID table to allow for classification/discovery. I know how to add OIDs, but shouldn't Cisco OIDs be included OOB? How often is my i...