We are currently looking to utilize the OOB connector for SolarWinds alerting in ITOM. However, one of the hurdles that we encounter is the deluge of events coming in from our SolarWinds instances due to the lack of proper event filtering.I checked t...
I've done some digging and found a few resources, but wanted to see if there are any other fresh perspectives or new methodologies that I'm not aware of. I'm currently utilizing the SolarWinds SGC for our asset management portion but would like to c...
Can I use the data in the Application Fingerprints Suggestions for Software Asset management . Also is there relevant articles to refer on how to implement the same
Hello everyone, While implementing event management, in which scenarios below configurations should be done: Question1:Incident creations: In which conditions incidents should get created from Alert? Can team directly work on Alerts and monitor on Al...
Hello Community,I have a question regarding Alert Correlation Rules. I need to set the Alert Group field to “Network” when two alerts arrive from the same CI. How can I achieve this? This is for the Group field, not the Assignment Group field. Is the...
Hello, For Unix machines, I see that root permissions are a requirement for privileged commands during the Discovery process. However, our company has some red tape around root privilege for SSH authentication company-wide. I am curious and have ...
Hi Team, I have carefully followed all the steps outlined in the training documentation. However, after completing the discovery process, the result shows two different servers instead of two Wildfly servers.I attempted to delete and rescan the host,...
Hi everyone, I'm facing an issue while trying to discover the Cluster Kubernetes on GCP and AWS clouds.For instance for GCP I'm getting this discovery log: Kubernetes Namespace API call failed or there are no Namespaces in the query. Please verify th...
Can anyone provide a ServiceNow ITSM module architectural diagram plz?
We need to make an http request with a POST method to AWS SNS service, I was able to make a call from postman and the API responded properly and send an SMS message, but when I tried to make it from Servicenow I was not able to make the call since it...
Hi Team, The requirement is to show only Configuration Item on task table whose class is marked as Principal CI. I used advanced reference qualifier and its script as below. (function() {var classList = [];var gr = new GlideRecord('cmdb_class_info');...
Hello Discovery Admins - On the Discovery Admin Workspace, I am trying to resolve the T021 tuning check error under the 'Discovery tuning advice' at the bottom.High - T021-MID cluster configuration should be identicalOne of my Clusters, with four of ...
Hello Folks, I have followed all the instructions for the task but running the discovery , throwing error as per the attached snap and couldn't create itunes application ci as well as it is not visible on the running processes, is this issue related ...
What is CSDM (Common Service Data Model)?The Common Service Data Model (CSDM) is ServiceNow’s official blueprint for organizing data inside the CMDB (Configuration Management Database).It tells you:Which tables to useHow they connect (relationships)H...
Hi all, I’ve been tasked with implementing Network Discovery within our infrastructure, specifically for the following types of devices:Load BalancerIP SwitchIP RouterIP FirewallWireless Access PointI’m looking for a step-by-step guide to help set up...
