Modify fields in a close incident via put API
Can an API via put method with admin rights modify fields such as “root cause” “resolved at” after the incident state is closed?
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Understanding Event vs Alert vs Incident in ServiceNow ITOM
OverviewIn ServiceNow ITOM, understanding the difference between Event, Alert, and Incident is essential for effective monitoring and issue resolution. These three components work together to detect issues, highlight impact, and ensure timely resolut...
OAuth 2.0 Grant Types in ServiceNow: A Simple Guide
What is OAuth 2.0?OAuth 2.0 is an authorization framework that allows one application to securely access another application’s resources without sharing user credentials.Instead of exposing usernames and passwords, OAuth 2.0 uses tokens to grant limi...
Containerized MID Servers upgrading unnecessarily on deployment
I have notices that the Containerized MID Servers are being forced to automatically perform an upgrade on following deployment even though the docker image was build using the correct version of ServiceNow running on the instances.Do anyone know why ...
Duplicate ci relationship is created each time discovery is run
Duplicate CI relationship is being created whenever discovery is run. For example when we run a discovery for a server, a Runs on::Runs relationship with db instance is created. When discovery is run again, another runs on relationship is being creat...
Resolved! CSDM Quiz
Hi All,Pls help me out with correct answers. From which of the following can the Managed by group be configured and synchronized to the underlying group or class of Configuration Items (CIs)? (Choose 2 Answers)a. Business Service Offeringsb. Business...
Resolved! Servicenow Sciencelogic integration for Event Mangement
Team,We have to integrate Servicenow with Sciencelogic for Event Management. We are going to use below plugin.ScienceLogic SL1: Event Integration(x_sclo_powerflow).Do we require a MID Server. As in release not it showing both way its possible.
Resolved! ServiceNow Discovery: SSH credentials work initially, then stop working later
ServiceNow Discovery: SSH credentials work initially, then stop working later (credentials appear to be cleared/overwritten)Hi everyone,I’m looking for outside ideas on an intermittent Discovery issue.Context:Environment includes Avaya/telephony devi...
Records are present in CMDB but in AMDB Table.
How does the records ae actually populating from CMDB to AMDB table.We could see some records are present in CMDB table but not in AMDB table.
Pattern failure
Hi,Pattern has failed to discover the windows server Error during execution of Windows command: executeQuery -Namespace Root\MSCluster -Query "SELECT GroupComp onent, PartComponent FROM MSCluster_Cluster ToResource"Windows timeout/connection failur...
Cloud Services Catalog (CSC) no longer allowed in PDI instance?
I see this red-highlighted message when I attempt to install. "ServiceNow ITOM/OT SU Licensing -- Installation blocked". This is after I wiped and deleted a prior instance where it installed just fine. Check out the attachment. I'm using versio...
Resolved! ITOM Vis/Discovery Lessons Learned
When Discovery is done well, it becomes the foundation for Service Mapping, impact analysis, and operational intelligence.For those who’ve implemented it — what was the hardest lesson you learned? We're about to implement ITOM vis in a zbooted (green...
Resolved! Cloud Management plugin activation failure
Hi all, the installation of the Cloud Management plugin failed in my Personal Developer Instance. I got an email the installation was cancelled. It said to report the issue here. OK, what happens next to get this plugin installed? Am I even in...
AI Strategy in CSDM
Hi Everyone, Our organization is currently defining our AI strategy within the CSDM framework and we are looking for insights on how others classify these solutions. 1. How are organizations defining their AI strategy within CSDM? 2...
CMDB AI Data Mapping (CSDM)
Hi All,How are you mapping AI components in CMDB (AI tables) within CSDM for third-party applications (Saas & on-prem)?Any best practices or data mapping approaches?
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