Linux server is getting classified as IP Router via discovery as SNMP is enabled on Linux server, I tried decreasing priority of Linux classification than SNMP. Also tried creating identifier for Linux server with priority as 99 and snmp router it ...
As a ServiceNow customer we wish to request that ITOM Visibility patterns for Huawei Cloud Stack (specifically looking at Private Cloud products) be considered for development.Many organizations are considering migrating on prem resources to Huawei C...
Hello! I am using Behaviors for Discovery schedules. For the behavior, we have 2 phases for Functionalities:Phase 1: every other protocol, no SSHPhase 2: SSH only I noticed that during discovery, the Shazzam probe only tries Phase 1 protocols and ign...
Hi all,The prerequisite for ServiceNow discovery is network connectivity (open firewall ports like 22, 135, 443, 5985). We have 50 Servers (Windows/Linux/Solaris) for auto discovery and requested firewall/network team to open the ports (135/22). Do w...
Hi everyone, we are using ServiceNow discovery and before Yokohama Patch 7 we could scan a Devices Webpage and the HTTP Classification Match would find the webpage and then it would kick off the correct pattern to run.Now Discovery is trying to authe...
Hello,We are currently evaluating ServiceNow Discovery for Oracle Exadata / ZFS Rack infrastructure and wanted to check if anyone here has successfully discovered the following components using SSH and/or SNMP, either out-of-the-box or with custom pa...
I recently worked with a client who has a critical inventory of AIX servers supporting their business. Baseline discovery cannot discern between AIX servers, and VIOS servers which are special releases of AIX dedicated to managing IO. This makes it...
Hi All, Anyone please let me know the process and configured required to setup amazon s3 spoke in the Instance and flows along with AWS setupRequirement is to have AWS S3 for migrating all attachments from ServiceNow to Amazon s3 bucket and as well a...
Hi Team,need to create a report..incidents assigned to xyz group between 2pm to 9pm i know it can be achieved through metric table, but dint know the exact details, could you please provide me exact details of creation ? also provide me the exact tab...
We have a requirement to delete CMDB CI records (windows) if they are not discovered after 90 days. This is not applicable for all but differes for few - Unix and ESX CI which comes with 60 days deletion period. Where to set Deletion CI configuration...
I am having trouble with Azure Monitor alerts binding to CIs. The OOTB rule will catch many but some don't bind because the Service Graph Connector doesn't bring in the objects that the alerts are triggered against. So the object_ID isn't found. In...
Hi, In Event Management, can the Assignment Group on an alert be set directly using an Event Rule, if we want to rely only on Event Rules and not use Alert Rules, scripts or business rules? Can someone help me on this Thanks in advance!
Hi Team , We have recently completed the network discovery and are now planning to perform impact analysis of network devices across the platform.We already have tag-based Service Mapping in place. Our objective is to understand how we can link Servi...
For the above mentioned lab in Service Mapping Advanced On Demand content, I'm facing the issue getting the error below in Step 9. Though I was following the instruction mentioned in the lab, this error is still showing and I cannot proceed with next...
Hi All, Did anyone integrate BMC Control-M with the Event Management module in ServiceNow? Other than email, and SNMP what are the recommended approaches to create this integration with Event Management? I understand there is another option to develo...