ITOM - Discovery Certification Dumps
I'm planning to write Discovery Certification. Could you please share the dumps/ resources Thanks in advance
Forum Posts
Impact representation on a service map
Hi, About the service maps and the impact propagation in this map, I've a requirement where the customer want to represent not only the severity (major, critical,... ) of an alert but the risk level in which the service is running.For example, if a s...
failed to install pattern designer
failed to install pattern designer on a zurich instance PDI andfailed to install servcenow integration installer on a zurich instance PDI
Problem to install file discovery
Problem to install file discovery on a Zurich instance PDI. Some help ?
Failed Connection between Rubrik and ServiceNow
Im currently integrating Rubrik with SN. I am running into an issue of status code -1. The documentation isnt giving me enough information to troubleshoot. Has anybody ran into a similar issue and how were you able to resolve it. My midserver is up a...
CyberArk External Credential is not working with OOTB SCCM data Sources.
We created a JDBC Credential separately in the jdbc_credential table and tested successfully using the credential ID provided by the CyberArk but if we are using JDBC Credential that we created in the OOTB SCCM JDBC connection and then if we are usin...
Event Field Mapping
Hello,I want to reach out to those who may have experienced a similar situation in hopes I can find a resolution to an issue.We have a requirement to update an alert form with a correct Assignment Group. This assignment group is sent in the payload a...
Errors with Service Mapping- Missing pattern-based outgoing connections from load balancer. Please check the correctness of the incoming connection
We are performing Service Mapping on one of the Service We using, which we were able to Map on Istanbul version. However, after we have upgraded to Kingston, we keep getting the error as below on the entry point itself: Missing pattern-based outgoi...
Resolved! How to use content from additional information field of an alert in alert management rule >> launch applications?
Hi, inside the additional_info field in an alert we have information like this coming with the event: {"source_link" : "http://link.to-the-source-monitoring-system.com?id=12345"} Now we want to use this link in an alert management rule "Open Source L...
De-Duplication tasks and Archived CIs
Hi, We've found some de-duplication tasks that include the 'live' CI (from the cmdb_ci_x table) and a CI from the Archive table (ar_cmdb_ci_x). Is this a normal behavior? Is there a way to prevent de-duplication tasks to use CIs from the archive tab...
Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam?
Has anyone taken the CIS- Data Foundations (CMDB & CSDM) Exam? I have the voucher and want to prep. For those that have taken it: What did you do to prep?How difficult was it?
Resolved! Service (or App) Owner's Dashboard
We're preparing to roll out service maps and one of the deliverables I'd like to create is an App Owner (eventually, Service Owner) dashboard that shows the viewer: For all apps I own, these are the ones that are listed as being Impacted by an Incide...
Alert correlation based on CI class and support group information
We have a requirement to create a correlation as below. The Storm of Node Down Alerts should be grouped together based on the CI Class and only one INC should be created using the assignment logic based on the Class and its Support Group. The logic s...
How change source value of the events which are from MID SNMP Trap Listener?
Hi All, Hope you are doing good. We have few integrations which uses the MID SNMP TRAP LISTENER method to bring the events into ServiceNow. But this method is having source value as "Trap from Enterprise Listener 111". Is there any way we can change ...
Discovered Devices Trend not visible
Hi, do you have any hint why in my customer instance there is empty "Discovery -> Home -> Active Schedule -> Discovered Devices Trend ? Eventhough we have successfuly discovered 3k+ devices?
