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Forum Posts

How to discover Pure FlashArray storage devices

Hello All,I am new to Storage discovery. We are trying to discover Pure Flash Array storage devices. Storage team has provided a Management IP and test account with read-only access. I have configured credentials as Basic Auth Credential. We are gett...

Resolved! ITOM Discovery Credentials

Hello ITOM Experts, I have a question rather clarification. Our all infrastructure devices whether Windows, Linux , SQL DB , STorage all are AD Authenticated single sign on.  we have our MidServer Domain Account with permissions to all devices/ Devic...

Nisha30 by Kilo Sage
  • 1008 Views
  • 3 replies
  • 2 helpfuls

How to check disk space in My Instance

Dear My Friend,My boss has requested the available disk in ServiceNow instance. I don't know how to check disk space in my Instance or in web site ServiceNow Hi-Service.We know Service has assigned space for My Instance 4 TB. My Boss need to know the...

wirachat by Giga Contributor
  • 11945 Views
  • 12 replies
  • 2 helpfuls

Discovery Issue

While discovering the AIX server in ServiceNow the server automatically going to IP Router Class.  How to troubleshoot this issue.

ServiceNow Discovery Getting Stuck in the “Identifying” Phase

Hi everyone,I’m running Discovery for the first time on a new ServiceNow instance, and I’m running into an issue where the process gets stuck at the Identification phase.In the Discovery log I consistently see the message:“Classified, now Identifying...

Community Alums by Community Alums  
  • 2317 Views
  • 5 replies
  • 1 helpfuls

Resolved! Event management Heartbeat ?

I have some events from critical source posted to ServiceNow event management. What is the best way to create heartbeat incident in case there is no event posted from that source i.e. in last 5 minutes ?

Niuk by Mega Contributor
  • 4320 Views
  • 8 replies
  • 3 helpfuls

ServiceNow discovery -Software Usage on VDI + Terminal Server

Hello all,does anyone already experienced the discovery of soware, software usages (Metering, last usage) with ServiceNow?any specificities to know using the ACC agent?is it working good for Client and for Server? we plan to also scan VDIs and termin...

FranckM by Tera Contributor
  • 768 Views
  • 2 replies
  • 0 helpfuls

Discovery is stsuck at identification phase

Hi All  i am trying to discover the azure vm with ip adress, ports are opned credentials are admin and good, yet the vm is not getting doscoverred rather the discovery log says as below images. ci ia snot getting created in CMDB of servicenow.  Could...

konijetisumanth_0-1745732157138.png konijetisumanth_1-1745732197206.png discovery.PNG

Service Mapping Lab 6.9

Hi Team, I'm Currently doing the servicenow on-demand learning course for service mapping and on Lab 6.9 Create pattern Identification Section for Jboss Wildfy Part 1.I'm trying to configure the Match operation to identify the Jboss wildfly command l...

yokeshkumarkj_0-1732953618214.png yokeshkumarkj_1-1732953752679.png

Resolved! CMDB CI life cycle and how it works

Hello All, Could you please share the reference document or link on CMDB CI life cycle and how it works. Regards,Chandrakumara BS#cmdb #cilifecycle

chandrakumar by Tera Contributor
  • 2312 Views
  • 6 replies
  • 4 helpfuls