Change in the relationship label
After the Australia upgrade the label in the relationship tab in the CI changed from [Distributed by] to [Distributed by::Distributes (parent)] we want the old way, is there a property we can use to revert it?
Forum Posts
Windows server discover error
Hi All,We are facing an issue with Windows server discovery in ServiceNow after upgrading to the Zurich version.For most of the Windows servers, the discovery status is showing:"Active, couldn't classify: No WMI connection, now finished"Observations:...
VM Instance stuck in "Off" state where the VM was deleted already from Azure/AWS
Hi, I have discovery schedules set up for our AWS and Azure environments. I noticed that when VMs are off then deleted from Azure or AWS, often VM instance CIs are stuck in off state instead of terminated I checked the related CI types table and del...
Discovery Approach – SNMP vs REST API for network device discovery,
Hi all, I have a basic understanding of how discovery works, with most of my experience coming from the ServiceNow side.For network device discovery, our network team has expressed concerns about using SNMP for discovery, considering it outdated and ...
Resolved! vCenter Discovery: Unable to establish connection
Hi community, a question about VMware Discovery.We have 3 ServiceNow instances (DEV, PRE, PRO) which need to discover the same 2 VMware vCenters.Each of the instances has an independent MID server, for all of them we have checked and confirmed networ...
Resolved! [Discovery] Device Neighbors empty even though discovery_device_neighbors table filled
Hello, I'm trying to run discovery on Arista switch (DCS-7050SX-64). Upon running discovery, it found 28 neighbors and filled up the discovery_device_neighbors table accordingly but the Device Neighbors tab is still empty. Is there anything else nee...
Discovering Aruba Switches and stack switches
HelloCan some assist here, we are able to discovery Aruba Switch Model JL661A and few other properly but issue is that we are not able to discovery the stack inside those and even the Serial number's are also not getting populated. the OID's are al...
Alibaba cloud discovery setup
Hi, What is recommended approach for midserver deployment in a multi-account Alibaba cloud environment?Could you please provide the detailed steps for setting up alibabacloud discovery, including midserver installation,required firewall openings and ...
Unable to Export Detailed Discovery Errors from Discovery Admin Workspace for Bulk Analysis
Hi Experts,We are currently using the Discovery Admin Workspace in ServiceNow and facing challenges when trying to analyze Discovery errors in bulk.Challenges:The workspace does not allow us to export detailed error information in a usable format.Key...
Disable data collection on router interface and next hop routing table while discovery
Hey Everyone,I need some help in stopping the data collection in dscy_router_interface and dscy_route_next_hop tables. These are used by several patterns like network switch, Linux server etc. Although I tried a resolution given by dough in one of th...
Resolved! Can an older plugin stop functioning if ServiceNow is running a newer version?
We are currently considering using a third-party ServiceNow plugin from Device42. There has been some concern that an older plugin might stop working if ServiceNow is upgraded to a version that the plugin does not yet officially support. Is that actu...
MID Server behind Corporate Proxy: REST Pattern F5 2.0 failing with "HTTP response: null" despite OS
Hi everyone,I am facing an issue with an F5 2.0 pattern discovery via a MID Server running on a Linux server, which is behind a corporate proxy.The Problem:Discovery fails at the authentication step with "HTTP response: null".Troubleshooting performe...
Can a discovery schedule in ServiceNow be updated to disable credential‑less discovery?
Hi everyone,I would like to know if it’s possible to update a discovery schedule in ServiceNow so that credential‑less discovery is disabled. Currently, credential‑less discovery runs as part of our scheduled scans, but we want to restrict or turn it...
How is the correlation ID discovered during Cloud Discovery in ServiceNow?
Hello everyone,I would like to understand how the correlation ID is discovered during Cloud Discovery in ServiceNow. I reviewed the discovery patterns but couldn’t find any specific steps that explain how the correlation ID is captured. For several o...
SNMP Discovery not fetching Serial Number for Zebra Printers
Hi All,We are currently facing an issue with SNMP Discovery for Zebra printers, where ServiceNow is not able to fetch serial Number for Zebra Printer. Observed BehaviorDiscovery is successfully reaching the device via SNMP and classifying it as a pr...
