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Forum Posts

Non-Discoverable Appliance VMs

 We are seeking a best practice or recommendation related to Appliances in the CMDB and ITOM Discovery. We have a need to track "Appliance" devices in our environment. In this context, an appliance is a virtual machine (server) that is used to delive...

Will Young by Tera Contributor
  • 316 Views
  • 1 replies
  • 0 helpfuls

Send email to an email address which is not in sys_user table

Hi There, I want to send email from a decision table based on the decision condition. Created a flow and used an event , email notification and notification script. I am sending the email ID through Param 1, but its not sending . I used email.addAddr...

bhuvan by Kilo Expert
  • 221 Views
  • 1 replies
  • 0 helpfuls

z/OS Server Discovery Capabilities

What configuration steps and changes are required in ServiceNow Discovery to discover mainframe nodes and running processes on z/OS servers?

PareshW by Tera Contributor
  • 259 Views
  • 1 replies
  • 0 helpfuls

Kemp Load Balancer discovery

Hi all, anyone come across discovering Load balancers for Kemp? We have been able to modify identification rules for load balancers class and the load balancer CI is now being created, but none of the related list records are being populated.ServiceN...

Khalnayak by Tera Guru
  • 486 Views
  • 2 replies
  • 2 helpfuls

Discovering a Kemp Technologies Load Balancer

Hello All Does somebody already discovered a LB form Kemp Technologies? A customer has that stuff and till now we are not yet able to simply touch it by SNMP credential test The LB's manager is quite sensible thus we avoid to querying him too frequen...

SCCM ResourceID Data Update

Hello Everyone, I'm facing a issue while importing data from SCCM to CMDB via SCCM integration using service graph connector.When records come from SCCM it gets populated in the import set table, and then when we transform it, the first step is to ch...

krishna10 by Tera Contributor
  • 379 Views
  • 1 replies
  • 0 helpfuls

CI deleted by discovery

Hi guys need a little help here, I have the following scenarioAfter discovery runs, the CIs (class Kubernetes) are being deleted from CMDB, but they should not be, as they have changes or incidents related. Has anyone had the same problem? We are cur...

Mara6 by Tera Expert
  • 451 Views
  • 1 replies
  • 0 helpfuls

Resolved! Creating a Service-Aware, Process-Driven CMDB

When we first stood up our CMDB in ServiceNow, it looked complete. We had servers, network devices, databases, applications—all discovered, categorized, and catalogued. But it didn’t take long to realize something was missing. During an incident revi...

BillMartin by Mega Sage
  • 639 Views
  • 2 replies
  • 4 helpfuls