Use case that I need help with:I’m working on a cleanup activity for the Location table. There are multiple location records with the same name, but each one has its own sys_id (as expected).I have an import file that contains the exact sys_id of the...
I need to find a way for the incident to be updated with new information (description & severity) based on the alerts which are coming in to event management. I have tried to add additional Alert Management rules which would update the incident but...
Hi, I need to create a report (List) that will show all ci's that appears in the relationships part of the application form. I created a report on cmb_rel_ci and then created an interactive filter on application. My questions : 1/ Is it possible to r...
BackgroundWe are looking to implement ServiceNow Discovery for a customer where the customer is already using ServiceNow for ITSM. There has been some previous attempts with importing data to CMDB from Device42 and there seem to be two sides to this ...
Hi All, What are the challenges and limitations we have for discovery with Microsoft Just Enough Administration (JEA) using WINRM in comparison with traditional discovery approach using WMI which required Local admin credentials? Thanks,Amit
Hi All,Has anyone upgraded from a pre-Xanadu release and have utilized the "csdm.lifecycle.sync.between.ci.and.asset.activated" system property? If so, how are you setting the default Life Cycle Stage and Life Cycle Stage Status for non-asset CIs?Pre...
We have a requirement where a few servers are running the latest version, such as Windows Server 2025. Do we have ServiceNow agent-based or agentless capability to discover these servers in the Zurich version? I see that agentless discovery is suppor...
Hi, is it possible to schedule the following times on a discovery schedule:1. First Tuesday of the month from 20:00 - 21:00 - Test environment2. Second Tuesday of the month from 20:00 - 21:00 - Stage / UAT environment3. Third Tuesday of the month fro...
Hi community!This post could seem related to this; Azure App Registration Secrets - discovery and managementhttps://www.servicenow.com/community/itom-forum/azure-app-registration-secrets-discovery-and-management/m-p/2583322 In reality, we are looking...
What is the "MID Server Management" supported application for? Should it be added to MID Servers? Thanks,Gary Minnick
The Service map created is flat. I filtered out the CIs(197) that are part of the Service map and found out the associated CI class(09). I started creating Traversal rules to add layers but it isn’t working. No new layers are being added. Any suggest...
I am trying to setup a configuration between Cisco ACI and the OOTB SNMPv3 Trap Collector and I am not receiving any events from the ACI devices. I am receiving events from the non-ACI devices using the OOTB SNMP Trap collector, so I am not sure wher...
We're encountering an issue with Windows server discovery in ServiceNow. The discovery is failing with the error:"Could not find any valid credentials to authenticate the target for type [Windows]"Here are the details:The credentials used for these s...
We use event management.We manually triggered the event in a condition where no alert was created to verify.However, the alert is created and the following message is displayedmessage:Event rules are not applied.so an alert is being created even thou...
Hi, I am preparing for CIS Discovery service now certification. Can any one suggest what study material is essential to clear the exam. Also what is the difficulty level for this exam? Thanks, Pranita
