Hello,We are currently evaluating ServiceNow Discovery for Oracle Exadata / ZFS Rack infrastructure and wanted to check if anyone here has successfully discovered the following components using SSH and/or SNMP, either out-of-the-box or with custom pa...
I recently worked with a client who has a critical inventory of AIX servers supporting their business. Baseline discovery cannot discern between AIX servers, and VIOS servers which are special releases of AIX dedicated to managing IO. This makes it...
Hi All, Anyone please let me know the process and configured required to setup amazon s3 spoke in the Instance and flows along with AWS setupRequirement is to have AWS S3 for migrating all attachments from ServiceNow to Amazon s3 bucket and as well a...
Hi Team,need to create a report..incidents assigned to xyz group between 2pm to 9pm i know it can be achieved through metric table, but dint know the exact details, could you please provide me exact details of creation ? also provide me the exact tab...
We have a requirement to delete CMDB CI records (windows) if they are not discovered after 90 days. This is not applicable for all but differes for few - Unix and ESX CI which comes with 60 days deletion period. Where to set Deletion CI configuration...
I am having trouble with Azure Monitor alerts binding to CIs. The OOTB rule will catch many but some don't bind because the Service Graph Connector doesn't bring in the objects that the alerts are triggered against. So the object_ID isn't found. In...
Hi, In Event Management, can the Assignment Group on an alert be set directly using an Event Rule, if we want to rely only on Event Rules and not use Alert Rules, scripts or business rules? Can someone help me on this Thanks in advance!
Hi Team , We have recently completed the network discovery and are now planning to perform impact analysis of network devices across the platform.We already have tag-based Service Mapping in place. Our objective is to understand how we can link Servi...
For the above mentioned lab in Service Mapping Advanced On Demand content, I'm facing the issue getting the error below in Step 9. Though I was following the instruction mentioned in the lab, this error is still showing and I cannot proceed with next...
Hi All, Did anyone integrate BMC Control-M with the Event Management module in ServiceNow? Other than email, and SNMP what are the recommended approaches to create this integration with Event Management? I understand there is another option to develo...
Hello Folks,Can anyone guide me on what is correlation rules in event management? And, how does event will come into em_event table via MID Server/API Integration. What are the configuration we have to perform in the Monitoring tool side & Servicenow...
Hello Folks,Can someone please guide me on how events are ingested into ServiceNow Event Management using a MID Server?I have already configured the MID Server and added Event Management under the Supported Applications section. Apart from this, I wo...
I have Service Map for S4 Hana and Nasuni, I want to know which Monitoring tool can I use for monitor the alerts (Monitoring tool that will interface with the Service Map).@itom @discovery
Hello,Working with discovery pattern for a custom table we are trying to update or create new hardware models in the system, from the patter we get the model name and in a pre script we search in the model table to see if it exist and if it does not ...
I am getting warning "CI Pattern completed but failed some post-processing steps, Pattern name: Network Switch" while running discovery of network devices(swotches/routers).Getting result CI Updated but CI not updating CI in CMDB netgear table .IP ad...