HelloWe have recently inplemented Service-now and I have been looking at the reporting capabilities.I created a report and used the Publish option to get the relevant URL to see what the format was like. However, now when I go back into the same repo...
Hi I'm using SN Kingston to try to create an Event Rule that enables me to map information that is in the 'Additional information' field of the Event to Alert fields. However the 'Event Additional Info' section is not displayed in the 'Event Input'...
I've created a JDBC data source to query an SQL database on our network (via MID Server) to load data into Service Now. We have done this before successfully, though in the past we used local SQL accounts, as opposed to domain accounts. In this parti...
Hi I am trying to set up event monitoring for HP iLO4. I tried SNMP, but it is so hard to map all the events and traps via the Event Rules due to how the HP iLO MIBs are structured. I would therefore like to integrate these events via email. There ar...
I have 40 different Service Maps that have been working with no issues. Now this morning 14 of them have the following error: Error on server request getServiceTimeline. Can't find ServiceLayer 'af185b881b1d7c1064c8a686624bcbce' (the Sys ID varies d...
Hi All, I am trying to install Mid server on my machine, when I enter the instance name, user name, password and test the connection, installer is showing me an error "Unable to Connect to instance". Instance and user credentials are valid and user h...
Hello, We would like some feedback as to how other organizations use the Owned by and Managed by fields in the CMDB. I found a couple articles in the Community, but we would like to see how others have defined this. Is anyone defining Owned by to be...
Hi,I've scoured the forum and the Wiki for answers to this, but cannot find an answer.If a user only wants to schedule report for Weekdays, how do I do it? I can see there is a suggested script code for scheduling a script to exclude Saturday & Sunda...
Has anybody discovered a 3PAR 8440, OS version 3.2.2 ?We are new to storage discovery. I've created the CIM credential in ServiceNow and granted it admin privileges on a sub-prod device. Are we doing something fundamentally wrong? Or do we need...
I have been trying to make a discovery of a windows server in ServiceNow, after running a discovery it's showing below error Warning: Adding target to blacklist. No valid credential found for type [Windows] Changed the user credentials on the window...
When discovering an f5 device, we got this error from the UNIX-Classify and is not able to launch additional probes, patterns. Syntax Error: unexpected argument "snc_func_1()"Exit status: 1
We use Mulesoft to provide integrations between various systems. We need a way to track these integrations in the CMDB and the systems that they link so that if/when they, or the systems they connect, encounter issues we leverage the CI relationship ...
Dear All, Our customer has Citrix XenServer. we are not able to find any ways to discover XenServer in ServiceNow, has anyone done this in ServiceNow, and what was the approach to discover the same. Below is some more details of XenServer. Citrix Xen...
Hi All, We are performing a cleanup activity of CMDB , by deleting specific CI data from tables due to licensing constraints. The records which we are wanting to delete, also contain certain upstream and downstream relationships to other CIs. For ...
Discovery and Service Mapping have mid server auto-selection capabilities based upon ip ranges, applications, and capabilities. Traditionally, Discovery worked by selecting an individual mid server or a cluster. In Discovery, when a mid server clu...
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