I am currently running into issues where Discovery is not Discovering the Mid Server that is being used for Discovery. In other words Discovery is not able to Discover the mid Server that is running Discovery. Any suggestions on why this would be hap...
Hello, I recently began using the vCenter connector with our Event Management module in ServiceNow. Is there anyway for the vCenter connector (and other connectors) to be modified to pull in more fields for the 'Additional Information' field of an ev...
Hello, I have requirement to capture the storage device names using nslookup command. This command I need to run locally on MID server and then update the storage device name. How can be this achieved? Thanks, Richa
Hi All PFA screenshot , After upgrade to Orlando , I am not able to connect SCOM from my dev SNOW instance Error:: EVENTS-------------------------------------------------------------Credentials not found, id: 05d5fd431b8b9450081862ce6e4bcb42testEve...
Hello, We recently came across an issue where discovery tried to attempt SSH auth (this happens when there is an open port 22) on a network device which took down all other dependent network devices and created an outage due to discovery tried ssh fo...
Has anyone developed a probe (or the capability) to determine system uptime? I'd like for Discovery to report back system uptime for Windows servers and populate the results in a custom field. Is this doable or far-fetched?
Context: In a catalog task, I have a UI action to create a change request. When creating the change request, I need to copy the variables and values from the variables attached to the task's parental requested item. While I know how to copy any sp...
Hi, Can someone please verify the plugin list for discovery, event management & service mapping also if someone can provide plugins for these connectors - SolarWinds, vcenter etc. Also help if all these need to be raised via HI portal Project...
Hi, I created a new section in the incident form to add some new fields but later I decided that I don't need it. I can't figure out how to delete it. Any ideas?Thanks-Julio
I am using a dev instance dev64918.service-now.com to load some system configuration data from xml file into cmdb using import set. After loading, I can see the import set table was updated with records properly. However when I tried to use transform...
Hi, Could you please share some interview questions for Discovery, Service Mapping & event management. Thanks, Sonia
Hi Everyone, We are doing JEA based discovery for windows servers, while doing discovery for a few servers we got the below issue "Target is blacklisted. No valid credential found for type Windows". I have cross-validated with the server team and th...
We support 5 languages in total in our instance. Translating Catalog Items, Item Variables, and Question Choices has been fairly easy for us since the fields that we need to translate are the Translated Text or Translated HTML type. We have created a...
Hi All, Business service : ci's creating as generic applications.But when i check with Application owner that ci is jboss. when we check jboss pattern. Jboss pattern is failing at identifiaction at jboss service. Test failed: Match step predicate is ...
The issue I'm describing is mostly from poor business policy but I won't get into the politics of it. I know it's bad practice.We have a policy to allow usernames to be changed in AD. They use user ID markers to identify them as consultant or a FTE. ...
