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Resolved! How frequently are service maps updated (service mapping)?

Hello, I see below points in the servicenow official documentation for Service Mapping: " Always Accurate and Up to Date: Once Service Mapping maps a service, it intelligently searches IT infrastructure, applications, and PaaS services for changes th...

shank1 by Tera Expert
  • 4223 Views
  • 6 replies
  • 1 helpfuls

Resolved! Database discovery issue

hey Guys,  I am having an issue with discovering databases in our instance.  few Que: how database discovery works? for MySQL, MSSQL, and for oracle? where does DB ci get stored? what is the database catalog and database instance? where I could find ...

Resolved! Cloud Discovery Setup with Azure

Hello Team, I am setting up the Azure cloud discovery in SNOW, It's only for cloud devices discovery. Could you please suggest what all are the prerequisites and steps to be followed. - Do I need to setup a dedicated MID server on the Azure cloud? - ...

Amit39 by Kilo Expert
  • 6439 Views
  • 15 replies
  • 9 helpfuls

Resolved! No Server found in my AWS Server (Cloud Management)

Began experimenting and exploring the capabilities of Cloud Management. I followed the tutorial video found on the ServiceNow Youtube channel for the initial set up using AWS, and everything seemed to work, but a colleague stated that there was a lac...

William Lee by Kilo Contributor
  • 5693 Views
  • 12 replies
  • 16 helpfuls

Azure Virtual Machine and problems with MAC 12:34:56:78:9a:bc

Hi Guys, We are facing issues related with windows server discovery which are hosted on Azure Virtual Machines. According to Azure documentation each Azure VM have arp table with ips assigned to same MAC address 12:34:56:78:9a:bc. It helps Azure to m...

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TomaszO by Giga Contributor
  • 3487 Views
  • 3 replies
  • 0 helpfuls

Resolved! MidServers Load Balancer / Failover Cluster Behavior

Hello, I'm looking for a help in figuring out how MidServers work in different scenarios described below (It is related to Discovery but also to API calls): I have following 4 clusters already createdA) Load Balancing Cluster cl_lb_1 containing midse...

Resolved! Discovery and decommissioned Ci's

If a discovered Object is decommissioned and longer configured on the network, Will it remain in the CMDB?   I have been given the Job of keeping the CMDB health and accurate.  Thank you for your supportJoe

Jammoman by Kilo Explorer
  • 9155 Views
  • 10 replies
  • 3 helpfuls

Kubernetes Discovery

HI Team, Does anyone implemented kubernetes discovery  and open shift components. Could you please share me the steps how to make to discovery successful. I got the credentials I'm paused at creating  Serverless discovery schedules .   Thanks & Regar...

suresh90 by Kilo Contributor
  • 3031 Views
  • 7 replies
  • 2 helpfuls

Resolved! Kubernetes discovery

Hello, We are planning to implement Kubernetes discovery. We have the credentials (username and password) with cluster access.  Could you please share me the steps, how to make to Kubernetes discovery successful? Any prerequisite for Kubernetes disco...

Richa10 by Tera Contributor
  • 7220 Views
  • 12 replies
  • 4 helpfuls

Resolved! Appliance Discovery

What are Appliances?  What all Appliances ServiceNow Discovery will discover OOTB. What would be the prerequisties for Appliances discovery.

Suggy by Giga Sage
  • 5884 Views
  • 4 replies
  • 6 helpfuls

Resolved! SMS not working even though it says it processed

I am currently trying to get SMS on notifications working but running into some problems. I created a notification, added some information to the SMS Alternate field. I am in the group that should be receiving the message. I updated my notification s...

Resolved! Wireless Access Point (WAP) Discovery?

Hi All,  We are trying to discover Wireless Access Points(WAP's) and Controllers using SNMP Community String. But the system is not discovering any WAP devices. Is it feasible to discover WAP's directly from Service Now Discovery or we need to do any...

Vini by Giga Guru
  • 11543 Views
  • 14 replies
  • 6 helpfuls