Grab MID logs, files and thread dump UI Action in midserver,
i am trying to get the logs it is saying logs are being grabbed but where can i see the logs. can someone tell me also what is the meaning of the queue and state in ecc queue list? thanks
Forum Posts
How to resolve "Probe skipped due to failure of previous probe attempt" issues?
How to resolve "Probe skipped due to failure of previous probe attempt" issues?
Resolved! Incomming events are missing value in Severity field - how do I set the value - via Event Rules??
Hi all. I'm new to Event Management and at the moment we experience incomming events, where Severity field is empty. So no alerts are created. I have this record: How can I set a value in Severity field and secure the creation of alerts?? I really ne...
What does Single Data Model and Single System Of Record means in CMDB?
What does Single Data Model Single System Of Record means in CMDB?
Is it possible to Copy/Cloning just the CMDB from PROD to DEV or UAT?
Good Morning!! Is it possible to Copy/Clone just the CMDB from PROD to DEV or UAT? Thank you in advance for your help! Jenn
Resolved! CMDB Reconciliation Rule does not work as expected
Hi! I have configured a Reconciliation Rule for Computer class from the CI Class Manager. It includes the fields that can be modified by ImportSet data source. It is the only reconciliation rule for the class, and it does not have any conditions: ...
Does the Deletion Strategy auto delete the CI as well? Or is there anything when Discovery runs that auto deletes a CI such as a DB Catalog?
I have seen where a Database Catalog CI was deleted by the Service Account used for Discovery. Is this caused by the Deletion Strategy being set on that table to Delete? I was thinking that it did not delete the actual CI but trying to understand wha...
Resolved! Where are the WMI Commands Located for Probes
I have been having an issue with Windows Credentials for my Discovery. I have been through a laundry list of trouble shooting steps including remote connecting to a target server from the mid server host via WMI, connecting using a powershell command...
Identification Rule is not working
Hello Team, i have created the Identification Rule and Reconciliation Rules on the cmdb_ci_hardware table but when I am uploading the data through load data utility then CI is created but when I update the Manufacturer then NEW ci is created. my ...
Event Management - Alert Short Description Not Setting as Expected
Beyond the basic flow shown in documentation, does anyone have a details list / diagram of the steps and Event goes through to become an Alert? Using London, I'm trying to set the Alert Short Description to be something different than the Description...
Resolved! Azure "New Metric Alerts" as an Event Source
Hi. We're currently in Kingston but about to upgrade to Madrid. So i'll ask this question from a Madrid perspective. Our Azure Dev Ops team is helping me implement Web Hooks from Azure to ServiceNow, We set a few up already for the "classic Metric A...
Resolved! Running script file from Pattern as another user using sudo -u command
In my custom pattern I need to run a script file on a Linux server. The file gets uploaded in my pattern via MID-server but the file needs to be executed as user_x. But I just found out that I can't switch user using sudo su user_x command and that I...
Anybody been able to discover Rubrik devices with ServiceNow Discovery?
We are busy deploying Rubrik devices and have attempted to discover them. The Shazzam probe tells us port 22 is open, and the device runs Ubuntu. But we cannot seem to get any SSH credential to work that will allow to explore the device further. Anyb...
Discovery and domain controllers or lack there of
Going by this page https://docs.servicenow.com/bundle/kingston-it-operations-management/page/product/discovery/reference/r-ActiveDirectory.html It states: Discovery creates or updates a CMDB record when it detects a running instance of Active Direc...
How to find if user exists in LDAP
Hello guys, I have designed a catalog item with two variables. User Name (type: string) and Password (type: password) I have attached a workflow and using custom activity to reset a password for the user selected. If i enter a user which is not exist...