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Resolved! How does index creation helps improving performance?

I heard many times for for creating index for tables and fields to improve system performance. When I check in wiki it explains indexing a field set it to store unique values therefore avoid duplicate entries but not sure how does index creation help...

How can I run DNS lookup from a server-side script

Hi, Is it possible to run DNS lookup to a specific hostname from the server-side scripts? My intention is trying to identify if a hostname which is existent in the CMDB is still valid (registered in DNS) or not (usually identified as Bad Hostname). T...

Endmost by Tera Expert
  • 1400 Views
  • 6 replies
  • 0 helpfuls

Resolved! Discovery for Storage Components

Hi Community, Discovery of cmdb_ci_storage_controller, cmdb_ci_storage_device and cmdb_ci_storage_switch can we discovery this storage components using CIM credentials or SNMP. As I referent docs, only we can discover of storage server, we can pull t...

SNOW44 by Mega Guru
  • 1205 Views
  • 2 replies
  • 0 helpfuls

Resolved! How to add an alert action in a workspace?

Hello, expert! I am setting up an operator workspace for use with Event Management. What I would like to do is to add more alert action items as shown in the image below. . I've searched the Docs and the community, but I couldn't find any table that...

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senon by Tera Sage
  • 757 Views
  • 2 replies
  • 1 helpfuls

How do I include an .exe running process in a Service Map?

I am working on a service map, most of the app involves IIS-SQLDB and that part is mapped. The app teams are telling me there are additional components of the app running on additional Windows servers. These other Windows servers each have 1 running ...

jimmillet by Mega Guru
  • 951 Views
  • 1 replies
  • 1 helpfuls

ACC Check definitions for Visiblity vs Policies

Hello,i checked the docs but i'm still not sure what the difference between the Check definition and a policy is especially in view of the Agent itself and what jobs the agent "schedules".For instance, I have an active policy that runs an "Enhanced D...

Tone1 by Tera Contributor
  • 1604 Views
  • 2 replies
  • 1 helpfuls

MIDFilePermEnforcer error

Received the following error in my mid server view MIDFilePermEnforcerWhat does it mean?

JJ20 by Kilo Guru
  • 1184 Views
  • 1 replies
  • 0 helpfuls

Service Mapping on a Cloud Service

Hello, I’m working on a Service Mapping project on a cloud service. The service has multiple applications and servers. However, when I click Run Discovery after providing the entry point, nothing is getting mapped out. Only Cloud Web Server is discov...

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Where is "ldc_region" dictionary entry located and on what table? I cannot find the dictionary entry, label, or override that allows me to edit/review the dictionary entry

I have ran AWS discovery successfully and am looking to add some business rules for mapping data I deem needed for the created AWS CI's. We are looking to map the "region" field to the "location" field since this is used for the on-prem CI data. Issu...

RyanM890 by Tera Contributor
  • 534 Views
  • 1 replies
  • 0 helpfuls

Resolved! Need to store count of headset in cmdb

Customer got a requirement that he just need to store count of headset in CMDB and count should get reduce as it get assigned to employees? how can we achieve this in cmdb without any manual intervention